Our client, a Gauteng-based company specialising in online marketing and related technology services provider, is looking for a German speaking Call Centre Agent to join their team. The company offers a market-related salary package and would assist in organising a work permit for you.

Key performance areas:

• Assists all German users/clients (primary language) and with overflow for English speaking customers (secondary language)
• Responds to incoming customer queries via all contact mediums (call, live chat and email).
• Completes assigned outbound tasks within the required time frame
• Assists VIP Hosts (when necessary) with German translations and/or correspondence.
• Provides Floor Managers with information related to customer issues
• Monitors Internal Systems and informs the Floor Manager if these systems are not operating correctly
• Enhances and improves customer experience and relationships
• Correctly records all communication with our users/clients and escalate queries to other departments 

Qualifications and experiences:

• Matric 
• Two to three years’ customer care experience

Competencies required:

• Fluent in German and English (both written and verbal)
• Computer literate (specifically MS Office and internet applications) with moderate typing skill/accuracy, in primary Language (average 30 WPM with 90% accuracy)
• Strong attention to detail and ability to swiftly adapt to changes in workplace and industry
• Strong work ethic and ability to multi-task
• Must be able to perform under pressure
• Must be willing to work shifts
• Must have own (reliable) transport
• Must be flexible on overtime (should it be required)

Why should you apply?

• Competitive salary package including medical aid and provident fund contribution 
• Performance-based discretionary bonuses
• Subsidised basement parking and lunches:
• Employees choose their own lunch from an electronic catering system
• An on-site Barista who makes coffees in-house 
• On-site masseuse when you need workout your muscles 
• Daily fruit bowls and popcorn – costs are covered by the company
• A Games area with a foosball table, xbox, PSP, etc.
• An Employee Wellness Program:
• Costs are covered by the company

If you meet the above requirements and if you are interested in the position please send your CV to

moc.tnitnemtiurceraka@enna

#Arbeiten in Kapstadt #Deutsche Stellen #Deutschsprachiger Kundenberater #German Jobs #German speaking

Posted on 07 Jul 15:38