Legal Administrator (Western Cape)
| Remuneration: | Market related |
| Location: | Western Cape |
| Job level: | Junior/Mid |
| Type: | Permanent |
| Reference: | #CF-364 |
| Company: | Capfin |
Job description
The ideal candidate will provide high-level support to the legal back office team and assist with customer complaints, enquiries, administration orders, voluntary distribution requests, credit bureau updates and decreased write-offs, a compilation of customer documentation as well as general office administration for support to the legal team.
Requirements
Key performance areas
- Assist with all incoming e-mails, faxes and posts received
- Assist with the administration and follow up on all accounts under voluntary distribution/debt mediation and those applying
- Assist with the administration and follow up on all accounts under an administration order and those applying for an administration order
- Check correctness of death certificates received against Home Affairs database (or third party nominee) before debt write-off
- Assist the legal staff to investigate customer queries, complaints and disputes and to obtain information to provide a proper legal response
- Assist the legal staff to investigating customer queries, complaints and disputes raised in terms of incorrect credit bureau records, timeously and effectively, escalate queries in-house and to Van As and /or EDC’s to obtain correct information for updates and disputes, prepare accurate reports for submission to credit bureaus to resolve disputes within agreed timelines;
- Assist with typing, filing, copying, scanning, and any other administrative office function for the legal back office
Qualification
Experience
- Two years’ contact centre experience, or
- Two years’ experience as a legal administrator or similar role within a legal department/customer support environment
Functional competencies
- Proficient in MS office ( Ms Word, PowerPoint, Excel and Outlook)
- In-house system and product knowledge (Captiv8 and query management system preferable)
Behavioural competencies
- Strong administrative and organisational skills
- Excellent communication skills
- Strong attention to detail
- Deadline driven
- Customer focus and confidentiality
The closing date for the position is Tuesday 25 July 2017.
Posted on 18 Jul 16:39
Capfin
Capfin is the South African brand of the global Southern View Finance (SVF) group of companies, based in the northern suburbs of the Western Cape. The SVF Group of companies conducts an international unsecured lending business, offering technologically driven, responsible and friendly loan products to the mass market.
Get job alerts for Administrator jobs
- Bookkeeper/Administrator, Cape Town, Salt River
- HR Business Systems Administrator, Cape Town, Worldwide Positions
- German Content Administrator, Cape Town, Black Pen Recruitment
- Administrator, Cape Town, Century City Area, Time Personnel
- Senior Systems Administrator/System Specialist, Cape Town, Century City, EOH Recruitment Solutions
- Systems / Contracting Database Administrator Cape Town, Century City, CPT – Northern Suburbs, Century City, Black Pen Recruitment
- MS SQL DBA – Database Administrator, Cape Town, EOH Recruitment Solutions
- Server Administrator, Cape Town, EOH Recruitment Solutions
- Senior Technician/System Administrator, Cape Town, Datafin
- Receptionist/ Office Administrator (Cape Town), CPT – CBD, Black Pen Recruitment
- Sectional Title Property Administrator, Cape Town
- System Administrator/Technician, Cape Town, Salt River
- Payroll Administrator, Cape Town, Southern Suburbs, Home Choice
- SharePoint Administrator, Cape Town, Datafin
- Bookkeeper/Administrator, Cape Town, Camps Bay
- Database Administrator – MySQL/Linux, Cape Town, MPRTC Recruitment
- Salesforce/Data Administrator, Cape Town, Datafin
- Salesforce/Data Administrator, Cape Town, Datafin
- CRM Administrator, Cape Town, Datafin
- Network Administrator – Juniper, Cape Town, Datafin
- Junior Network Administrator, Cape Town, CBD, MPRTC Recruitment
- Junior Network Administrator, Cape Town, MPRTC Recruitment
- Linux Administrator, Cape Town, Datafin
- Financial Coordinator/Administrator, Cape Town, Montague Gardens, West Coast Personnel
- Facilities Administrator, Cape Town, MPRTC Recruitment
- Network Administrator – Juniper, Cape Town, Datafin
- Office and Finance Administrator, Cape Town, Pinelands, Southern Suburbs
- Project Administrator, Cape Town, Woodstock, Moving Tactics
- Payroll Administrator, Cape Town, DigiOutsource