Job description

Over the last 13 years, Rhino Africa has been repeatedly recognized as “Africa’s leading luxury Safari ompany”. To ensure exclusive access for our tour operations and to become involved in one more step of our clients’ experiences, in 2010 Rhino Africa launched a specialized property division. Starting with the award winning luxury boutique hotel, MannaBay, we have begun creating luxurious properties across the continent’s key destinations. Having conquered the Cape, Rhino Africa is proud to announce the launch of our brand new development, Silvan Safari, opening in the Sabi Sands region in November 2017.

Silvan Safari Lodge is conceptualized to redefine the notion of luxury safari, by providing guests with exclusive access to an authentic African bush experience paired with exceptional service. From waking to the resounding roar of the lion as the spectacular African sun rises over the midlands, to dipping in the crystal safari pool, champagne in hand, as the silhouetted landscape disappears with the sunset; Silvan Safari pushes the boundaries on an all-inclusive escape. Surrounded by lush vegetation on the outskirts of the Kruger National Park, Silvan Safari will boast six aesthetically pleasing modern suites each equipped with a private plunge pool. The main lodge, suspended in the indigenous treetops, provides majestic panoramic views of the Manyeleti River. The lodge will also host its very own spa, encapsulating the epitome of a luxurious safari experience.

Now, Silvan Safari Lodge is looking to appoint a sprightly head housekeeper to perform routine duties in cleaning and servicing guest villas. The ideal candidate will take a friendly, honest and flexible approach to addressing guest requests and issues. The dynamic Housekeeper will be highly reliable and naturally intuitive, with the desire to promote a positive image of the property to guests. We’re searching for a self-motivated individual with sophisticated communication skills and a positive attitude, to surpass guests’ expectations.

Specific responsibilities include, but will not be limited to

• Cleaning guest rooms and providing turndown services, as per requirement, following the standard operating procedures
• Drawing up the housekeeping and laundry team roster
• Ensuring all guest rooms are checked before each arrival and spot checks are completed, to ascertain that they meet the minimum standards of cleanliness
• Ensuring the security of guest rooms and the privacy of guests
• Performing rotational cleaning duties, such as steam cleaning carpets, spring cleaning and super cleaning, as required
• Maintaining the cleanliness of work areas throughout the day
• Maintaining positive guest relations at all times through anticipating guests’ needs, resolving complaints, ensuring guest satisfaction and informing management about any incidents or complaints
• Handling emergency procedures and reporting any accidents to your manager
• Attending all scheduled meetings, classes and training sessions ensuring that knowledge required within the housekeeping and laundry departments is passed on to co-workers
• Assisting in all areas of recreation and leisure operation, as and when required

Benefits

Besides playing a key role in the expansion of Rhino Africa’s award-winning property portfolio, you can expect:

• R4,500 monthly cost to company
• An all-inclusive package: staff accommodation, three meals a day and Silvan workwear provided
• 2 weeks leave for every six weeks worked, with a complimentary shuttle service to and from public transport stops in Nelspruit
• Ongoing training programmes and development workshops

Requirements

Our ideal candidate will possess

• Prior experience in the hospitality industry and within housekeeping
• Physical mobility and stamina
• Experience with stock control procedures
• A professional attitude with the ability to give clear instructions
• Meticulous attention to detail
• Self-motivation & self-direction, with the flexibility to respond to a variety of different work situations and learn quickly
• The ability to work well under pressure, both independently and collaboratively
• A deep passion for the service profession, hospitality and the bush environment
• A personal commitment to sustainability and ‘giving back’

Please note

• Preference will be given to candidates able to start by the 1 of November 2017
• Preference will be given to previously disadvantaged South African candidates
• Silvan Safari Lodge is located in Mpumalanga and applicants will be required to relocate at their own expense

Please direct any questions to jobs@silvansafari.com

Posted on 25 Aug 14:18