Specialist CVM: Channel Operations Management (Centurion)
| Remuneration: | Basic salary |
| Location: | Centurion |
| Reference: | #171110-1 |
| Company: | Telkom |
Responsible for managing the relationship, operations and performance between CVM Campaign Management and Operations and the outsourced Call Centres and other identified channels used by CVM. This position will manage the partner SLA’s and KPI’s as well as drive In-life, Renewals,Proactive Retention & Revenue Campaign initiatives to the various Call Centres and other channels partners. The incumbent will be responsible for the implementation, execution and results of various projects. The incumbent will be responsible for all people, process and system changes between Telkom and the Call Centres and other identified channels. Acts as the custodian and single point of contact of Telkom CVM Campaign Management and Operations team.
Posted on 10 Nov 15:02
Telkom
Telkom is Africa’s largest integrated communications company, providing integrated communications solutions to an entire range of customers.
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