My client based in Durban in the telecommunications industry is looking for a talented individual to join their team as a Field Technician.

Kindly note that you will need a valid drivers licence as the role will require travel to clients.

Primary Duties: Field Engineer

• Represent the company in a positive and professional manner.
• Support Sales Executive in region.
• Work with all personnel and third parties in achieving company goals.
• Identify problem areas of improvement at client and assist in creating and implementing solutions.
• Have a thorough working knowledge of all the Company’s products and operation’s operating systems.
• Performs remedial repair activities on customer site.
• Performs hardware installations.
• Perform assignments as directed by Opsadmin, management and other departments.
• Recognize situations requiring a service call Escalation and follows proper Escalation Procedures.
• Provides timely, accurate and unambiguous updates on outstanding jobs.
• Validating actual problem and validating correct products to be used for service
• Min of five jobs per day to be attended.
• Effective ‘debrief’ and reporting of service call for future enhancements.
• Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.
• Reasonable travelling will be required as well as working afterhours, weekends and public holidays.
• Submit stock requisition timeously to Logistics

Qualifications and experience required:

• CCNA
• IT experience
• Wide Area Networking
• Local Area Networks
• Skilled in Router Configurations / Firewall Rules
• ADSL
• Mikrotik/VSAT/DIGINET /FIBRE
• VOIP

Computer literacy required:

• MS Word
• MS Excel
• MS Outlook

Skills and Competencies Required:

• Accuracy and efficiency
• Strong analytical skills
• Strong customer facing skills
• Strong Communication and administrative skills
• Strong Troubleshooting skills and technical aptitude 
• Exceptional written and Verbal communication (English and Afrikaans)
• Promptness and assertiveness
• Excellent interpersonal skills
• Self-Driven
• Valid drivers licence

Please apply on-line.

Charmain Ferreira

010 5904000

az.oc.hoe@arierref.niamrahc

Posted on 22 Nov 15:50