Our client, a tourism company, wishes to hire ambitious German/German Swiss speaking Travel Specialists to support their office in Zurich. The right candidate will use their knowledge, experience and know how to deliver luxury travel service that exceeds the member’s expectations and adheres to service level agreements. Furthermore, the candidate MUST also have recent experience with Amadeus or Galileo system.

This position is a two-year permanent contract.

Responsibilities:

• Fully explore and understand each member’s requirements and propose options which perfectly suit the brief and offer the best value and competitive prices; use your commercial judgment to secure maximum supplier revenue where possible without compromising the member’s wishes
• Meet the agreed response times engaging with the member and following-up on quotes to maximise the conversion of request to bookings
• Take comprehensive and accurate briefs inside and outside specialism via the phone or email directly from members, agreeing realistic response times in line with company targets
• Investigate each job to present a choice of options to the member which offer the best combination of suppliers and service levels to meet the member’s requirements, the best value and competitive prices, and maximum commission for the company
• Make sure members are made aware before booking of all relevant supplier terms and conditions and consumer protection arrangements
• Endorse the business and proactively suggest and take briefs for jobs
• Resolving customer care issues related to jobs you have carried out for members, working with Member Chair and Corporate Accounts as necessary
• Operate with the Global Teams to make sure that members travelling anywhere receive exceptional service in the country to ensure world class experience
• Contribute to overall supplier relationship procurement, by helping to maintain and build new relationships with hoteliers, airlines, Destination Management Companies and tour operators
• Creating complex “high touch” itineraries high net worth members, working with our in-house language and destination specialists where appropriate
• Develop packages and set prices ensuring the Swiss legal requirements are followed
• Ensure that supplier contracts are all in place, and that gross margins are in line with commercial targets
• Assist in customer care issues where necessary to deliver swift and effective resolution
• Close jobs and issue invoices to suppliers promptly in line with contract arrangements to maximise cash flow for the business

Qualification and experience:

• Matric and relevant tertiary education
• Two to three years’ experience in the luxury travel sector as Agent or DMC and creating tailor made luxury packages for high net worth clients from start to finish (advantageous)
• One to two years’ minimum experience with Amadeus or Galileo system (essential)
• Experience in booking international flights

Competencies required:

• Excellent written and verbal communication skills in English (mother tongue level)
• Advanced computer skills in MS Office package
• Knowledge of Swiss travel market
• Extensive knowledge of industry regulations and operating licences such as IATA
• First hand contacts with a number of key hotels, airlines and ground handling suppliers across the region
• Strong destination knowledge of Europe
• Passionate about delivering high quality personalised support and excellent research skills
• Enthusiastic and motivated team players who enjoy the challenge of meeting targets
• Impeccable time management and organisational skills
• Ability to work under high pressure
• extensive experience with a travel agent or concierge travel business putting together flight inclusive travel itineraries

Why should you apply?

• Competitive salary and performance related bonus
• Access to travel and entertainment discounts
• Fantastic career opportunities
• International company with offices all around the world

If you meet the above requirements and are interested in the position, please send your CV to

moc.tnitnemtiurceraka@enna

Posted on 26 Jan 13:58