Job description

Are you detail oriented and love working with people? Do you have two years of experience in the travel industry? Our client is looking for a ticketing agent and it could be you. 

Candidate minimum requirements

Purpose of role

• To work within the processing team with focus on ticketing assisting clients towards a first contact resolution.
• To process or bookings for ticketing, responsible for all ticketing related queries from other teams and assisting with any other queries within Operations.
• Constantly maintaining a high quality and error-free handling of tasks.
• To offer world class customer service to the clients.

Experience

• At least two years in travel industry
• Customer service experience- on all contact channels
• Amadeus or any other GDS
• Fares one – three, understanding, calculations
• Ticketing for different carriers

Personal competency requirements

• Attention to detail
• Ability to follow set procedures
• Accuracy
• Level of urgency
• Diligent
• Honesty
• Time Management
• Self-motivated
• Being able to multitask
• Be proactive with a positive approach
• Ability to adapt to change
• Team player

 Key performance and indicatorsCustomer experience

• Servicing clients via various contact channels within SLA towards first contact resolution
• Offering clients options to resolve their queries
• Close cooperation with suppliers to find best solution for clients
• Providing excellent customer service adhering to quality and quantity standards as specified by the client

Quality

• Meeting targets as the set QAscorecardd for the team
• Updating relevant information in bookings with each contact received
• Updating and creating invoices accordingly
• Fraud profiling of all bookings worked on for ticketing process
• Maintaining good and improving existing or initiating new relationships with suppliers

Productivity

• Self-motivated
• Being able to multitask
• Be proactive with a positive approach
• Ability to adapt to change
• Team player

Error ratio

• Ensure minimal errors within the set standard of the team

• Working with and applying airline rules on both international and domestic carriers to avoid ADM’s/errors.

Adhoc Tasks

• Adhoc tasks that is required within operations across all teams as per business needs.

 To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

Requirements

• Advising
• Communication
• Hospitality
• Identifying target audience
• Meeting deadlines
• Meeting Ggoals
• Sales

Posted on 12 Feb 12:12