Job description

The purpose of this position is to take overall responsibility for the performance and ongoing development of the company’s contact centre functions, ensuring delivery of contractual obligations and client relationship development.

Requirements

Duties and Responsibilities

• People Management – Leadership; Attraction & Selection; Retention; Training and Development; Performance Management
• Financial Performance
• Operations
• Client Relationships

Skills and Experience required: 

• Minimum six years’ operations management experience, with at least two years in a senior managerial position in a Contact Centre
• Understanding of Contact Centre Industry in terms of how people and technology work together for business optimization
• Must have worked for an ISP- essential (Consumer ISP) (must have excellent knowledge of networks / fibre / wireless technologies
• Leadership (L4)
• Oral and written communication (L3)
• Technical Expertise (L4)
• Problem solving (L4)
• Planning and Organising(L4)
• Developing Organisational Talent (L3)
• Change Journey initiation (L3)
• Project Management (L4)
• Collaboration
• Linux knowledge- advantageous
• Cisco knowledge- advantageous
• Radius knowledge- advantageous

If you are ready to take your career to the next level, then this may be the right opportunity for you!

Reference Number for this position is LV40801-2018 which is a permanent position based in Cape Town offering a salary is negotiable on experience.

The time for change is now! e-Merge IT recruitment are specialist niche recruiters with a wide range of positions available. We offer researched positions with top companies to strong technical candidates. Email Liza on

az.oc.egrem-e@azil

or call her on 011 463 3633 to discuss this and other opportunities.

Check out our website www.e-merge.co.za for more positions that might be right for you!

Do you have a friend who is a technology specialist? We pay big cash to you if we place a friend that you sent us!

If you haven’t heard from e-Merge IT within two weeks of your application, please consider it unsuccessful for this position.

Posted on 06 Apr 14:02