An innovative specialist in cross-border financial services in the Overberg seeks a Junior Desktop Support Intern to join their team. The successful incumbent will provide assistance to end-users in a timely and accurate fashion. This includes installing, configuring, diagnosing (troubleshooting problem areas), repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance.
Duties:

• Maintain helpdesk – first point of call when employees need IT assistance (hardware / software).
• Maintain log of completion of assigned queries.
• Manage IT support documentation and records.
• Report daily, weekly, monthly on IT unresolved issues, threats and planned activities.
• Conduct and report on failure analyses.
• PC set up with required IT systems and applications for new and current staff.
• Implement timeous software updates.
• Assist in IT training support for users (Induction as well as on-going).
• Ensure systems such as Google Suite, VIP, access control systems, machinery operations are efficient.
• Maintain current individual equipment logs and conduct regular audits (at least annually).
• Check equipment according to individual equipment log for departing employees.
• Maintain asset registers.

Compliance:

• Comply with all company standard operating procedures (SOPs), policies, guidelines and procedures.
• Comply with regulatory rules including but not limited to FSB, FAIS and SARB (where relevant & applicable).

Requirements:

• Grade 12 / Equivalent required
• Minimum one to two years’ working experience in a similar field / or a relevant information technology degree/ diploma / certificate required.
• Ability to cope well under pressure and remain calm in dynamic situations is crucial.
• Ability to prioritise and focus on multiple tasks in order to achieve positive outcomes is crucial.
• Demonstrated ability to work independently and as part of a team.
• Customer-service orientation a ‘can-do’ attitude and results-driven.
• Strong communication skills including the ability to apply well developed analysis to solve complex problems and/or deliver innovative solutions.
• Demonstrated ability to distil complex issues into succinct and easily understood language that convey key messages successfully at all levels of the organisation.
• Proven ability to build a rapport with stakeholders at all levels across the business.

Attributes:

• Ability to manage relationships.
• Ability to plan and organise.
• Sense of urgency.
• Action orientated.
• Decision making skills.
• Resilience.
• System Knowledge.
• Product Knowledge.
• Be adaptable.
• Be co-operative and be able to work in a team.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a Word copy of your CV to

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and mention the reference numbers of the jobs.

Posted on 02 Aug 16:01