Environment:

This innovative global software document management solutions company is looking for a head of operations to join their team.

Duties:

• Develop and oversee the governance of all operational controls related to the service desk, hosting operations and the delivery of professional services engagements.
• Manage a team of specialists including technical integration and support, forms/content development and cloud hosting operations. Set key clear objectives, review performance and support team success by proactively dealing with issues and functioning as an ‘impediment remover’.
• Oversee capacity planning and resource allocation for project work.
• Play a key role in the feasibility assessment, structuring and implementation of new value-added content and managed service offerings.
• Report information accurately and facilitate visibility across all key stakeholders.
• Define and manage best practice for Cloud hosting operations, deployment automation and software configuration/release management.
• Coordinate resources both onsite and offshore to achieve round-the-clock customer support.
• Manage project initiatives reporting status to CEO and broader management team.
• Ensure operational issues are properly accounted for in strategic planning.
• Budget holder for the operations centre.

Requirements:

• At least 10 years’ experience in operations management/management consulting.
• Qualification in computer science, engineering or similar relevant field.
• Experience from a software environment would be preferred.
• Very good technical understanding of current leading technologies, suppliers and industry terminology.
• Must be a South African citizen or hold a valid work permit.

Attributes:

• Help the company turn its vision and strategy into action by balancing delivery against current requirements with long-range planning and execution.
• Spearhead the evolution of the company operations to support our strategic goals and growth ambitions.
  • Function as a positive change agent to achieve operational excellence.
  • Motivate your team and others to work at a dynamic pace and with enthusiasm to seamlessly deliver on the day-to-day operational requirements of our customers and the company.
  • Proactively identify and pursue opportunities for continuous improvement, lead by example in living this company value.
  • Actively pursue integration across geographies and business units, encouraging innovation, creativity and teamwork.
  • Meet regularly with team members to ensure that they are developing their skills and performing effectively in their roles (e.g. attend daily stand ups/planning sessions/project sign-offs).
  • Demonstrate good commercial acumen in making decisions.
  • Prioritise effectively when faced with multiple projects/priorities.
  • Research and propagate best practice across all departmental disciplines.
  • Uphold the values of the company and always be professional and authentic.
  • Build and maintain professional relationships with clients and colleagues.
  • Remain adaptable and flexible in the face of unfamiliar or changing situations.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

Comments:

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a word copy of your CV to

moc.nifatad@nerol

and mention the reference numbers of the jobs.

Posted on 14 Aug 15:23