Job description

The Sales Lead Team plays a critical function by connecting client leads efficiently and effectively to our consultants. We’re seeking a goal-oriented born leader with impeccable attention to detail and unimpeachable judgement to ensure quality checks are developed and consistently executed to enhance conversion rates and exceed targets. With 2 – 3 years of experience within a tour operating or travel sales background, our ideal Sales Team Leader will share our passion for travel and all things African and strive for service excellence.

As the Sales Team Leader, your primary responsibilities will include, but will not be limited to:

• Screening all phone calls and emails and processing them accordingly
• Capturing data and analysing it prior to distribution
• Resolving issues professionally with client and supplier
• Monitoring and responding to client reviews on all review platforms
• Flagging & pre-qualifying enquiries based on predefined criteria from a variety of sources with a minimum turnaround time
• Allocating leads to consultants according to an agreed matrix: including capacity, destination knowledge and other defined criteria
• Monitoring and following up on enquiries within the consultant teams based on allocation criteria
• Engaging directly with prospective clients to gather additional information, complete all pre-qualification questions, offer call back or immediate consultant connection as well as ensuring excellent communication both pre and post travel from client
• Monitoring and engaging with clients on direct enquiry channels via online chat and telephone
• Developing templates, packages/sellable products as responses for enquiries not meeting quality criteria for distribution
• Reporting on the performance of the Lead Team, Sales Team, suppliers and the overall business
• Monitoring critical KPIs and strategic goals, including preferred supplier relationships and override agreements
• Identifying growth opportunities, knowledge gaps and designing personal development plans for the Sales and Lead Team
• Reviewing sales communications to ensure compliance with brand tone and client-centric approach.
• Monitoring and enforcing best practices: including sales tools (discounts, specials etc) during the quotation process.
• Supervising and ensuring fulfilment of administrative tasks: deposits, supplier payments, ad-hoc reporting, communication & content production and trade shows
• Monitoring allocation usage, provisional bookings held within our allocation partners and releases
• Preparing weekly Sales Team meetings, including setting agendas and collating data

Requirements

Our ideal Sales Team Leader will possess:

• 2-3 years of experience managing a team
• A tertiary qualification in the fields of Management Travel and tourism, Business or Communications (would be a plus!)
• Experience within a tour operating or travel sales environment is a bonus
• The willingness to work flexible hours/shifts with changing working days/times
• The ability to work remotely, within the extended shift working hours
• A proficiency for data analysis and operational metrics
• Strong and professional verbal and written communication skills (fluency in German, French, Portuguese or Spanish is a bonus!)
• An achievement oriented attitude with impeccable attention to detail
• Excellent time management skills and a highly reliable nature

Please note: Only previously disadvantaged South African candidates (PDIs) can be considered.

Posted on 13 Sep 14:52