As a Customer Services Advisor, you will provide the highest quality service to all customers within a call centre environment of approximately 40 customer service advisors. Overview To deal with all incoming communication and where appropriate, resolve within company policy and service levels.
To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.
To liaise with customers, branches and other departments to ensure the provision of a quality service within given service levels.
To ensure all customer related data is accurately recorded and always factual.
To utilise the Queuing System to monitor or resolve all problems/requests relating to specific agreements.
To show a positive attitude to all team members by being loyal and fully committed to team objectives.
To undertake all other tasks and responsibilities as requested by the Line Manager. The successful candidate will have an excellent telephone manner, customer service and computer literacy skills, having worked in a call centre environment previously. HOURS The opening hours of the Customer Services Department are between 8.am and 7 pm across 4 different shifts as follows: Week 1 – 8am to 2:30pm (30 min break)
Week 2 – 12:30pm to 7pm (30 min break) + Sat 9am to 2pm (no break)
Week 3 – 9am to 5pm (1 hours break)
Week 4 – 9am to 6pm (1 hour break) Send us your CV to: cs@gaudirect.co.za