Insights/Operations Analyst (Durban)
Remuneration: | Cost to company |
Benefits: | with benefits |
Location: | Durban, Hillcrest |
Job level: | Senior |
Type: | Permanent |
Company: | The Unlimited |
Job description
Purpose of the Role
Support the LRC Department and business in analyzing the Quality Assurance Risk by providing operational support and data analysis to the Quality department.
Provide system and analytical support to the Forensics and InfoSec teams on related business risk and to the Compliance team with regard identified trends and investigations.
Roles and Responsibilities:
- Manage Quality Assurance Partner relationship in relation to operations.
- Identify and implement enhancements to extract maximum value from Quality Department, stakeholders and External partners
- Prepare insights for Risk Department
- Project manage any data/reporting automation for the Quality, Forensics and InfoSec Departments
- Assist with identifying Business risk through business relationships
- Identify Risk reporting enhancements
- Assist with analysis and trending of risk in support of the Forensics team
Knowledge and Experience:
- Relevant tertiary qualification.
- Advanced Excel
- 2 – 3 years business experience including insights and/or analytics.
- Managing operational tasks
- Designing and building business level management information reporting.
- SQL advantageous but not necessity
Personal Characteristics
- Honesty
- Integrity
- Energetic
- Self-motivated and independent thinker
- Good communicative skills
- Team-player
- Good interpersonal skills
Requirements
Skill Competencies:
- Advanced Excel
- Analytics
- Relationship Management
- Time Management/Prioritising
- The ability to absorb, collate and analyse a range of data from a variety of different sources
- Formulating solutions.
- Able to identify risk and/or opportunity.
- Communication (written and verbal)
- Scenario Planning
- Commercial/Business acumen.
- Stakeholder management.
Posted on 10 Dec 09:39
Kim Kirton
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The Unlimited
A business founded on the idea of shifting lives, we have been providing access products, mostly within financial services, but extending as far as your health, your life, your car and many more to ordinary South Africans, since the dawn of our democracy, in 1994.