Job description

Candidate minimum requirements

Education:

• Grade 12 or equivalent
• Accommodation certificate/hotel school diploma is advantageous
• MS Office (Word, Excel and email) is essential

Work experience:

• Two years’ previous experience as a reservations consultant for a luxury hotel.
• Familiar with all duties and procedures in front office
• Two years of Opera experience is essential
• Knowledge of yielding and revenue management
• Exceptional upselling skills, including tours, packages and tourism experiences

Other:

• Knowledge of the best local experiences in Cape Town
• A passion for dealing with clients directly offering a complete travel experience
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Exceptional customer care and service delivery
• Problem-solving abilities and the ability to manage customer issues

Tasks (include but not limited to):

• Processes reservations by mail, telephone, or online.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records.
• Determines room rates based on the selling tactics of the hotel.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
• Getting information about areas of interest in order to target more clients in particular seasons.
• Making arrangements for clients travel programs.

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

moc.snaidotsucreerac@tnatlusnoc

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Requirements

• Sales
• Telesales
• Technology
• Tech support

Posted on 10 Dec 14:59