Job description

HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalised terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.

This role will be ideal for a candidate that will be responsible for facilitating order captures, documentation gathering and administration. You will also provide customer query resolution as well as capture customer payments and refunds/credits

Here’s what you can expect to be doing in the role (key responsibilities/KPAs):

• Enhance customer interaction through a positive sales and service experience
• Manage and resolve customer queries
• Ensure that all customer and support service level agreements are in place and achieved
• Product and process knowledge retention
• Visual Merchandising and housekeeping
• Goods returns and administration
• Catalogue stock management
• Assessment process completion

Requirements

A little about who you are (skills and years’ experience):

• Grade 12
• Minimum of one year’s Customer Service experience within a Retail environment
• Excellent telephone and face to face customer etiquette
• Effective communication skills (verbal and written)
• MS Office packages
• Must be available to work shifts, weekends and public holidays
• Clear credit and criminal record

Posted on 25 Feb 07:28