Job description

One Custom is looking for a skilled and driven individual to take responsibility for owning and growing key client relationships, as well as to manage the strategic execution of digital CRM programmes/campaigns. We’re looking for an inquisitive all-rounder, someone who likes to find solutions, an outgoing personality, a fanatical attention to detail, an appreciation for data, digital and strategy and a bullish determination to get things done right on time and within budget. (Okay that may sound like a lot… You don’t have to be an expert at all of this, but sell us on your inclination and drive.)

If this sounds like you and you’re excited about being a part of an agency that creates communication that makes sense and adds value, please send us your CV. Make sure you’ve done some homework about One Custom.

Primary responsibilities:

• Foster and grow client relationships.
• Deeply understand the clients’ brand and their business objectives.
• Think strategically and deliver clear recommendations to client problems.
• Report back internally on execution of client strategy against measures.
• Help develop accurate account budget forecasts, foster and grow client revenue.
• Work according to scope and budget, tracking hours against scope and upsell where required
• Drive the delivery/execution of all campaigns accurately and on time
• Be the day-to-day client contact on work in progress
• Take briefs from client to relay and inspire the relevant agency teams.
• Project manage creative, data and digital teams in terms of deliverables, timings, costs and process.
• Handle client campaign/project implementation (e.g. social and AdWords posts, adding new web content via the CMS, implementation marketing automation).
• Delivering quality work, on time and according to instructions.
• Handle the day-to-day account admin including status reports to clients.

Company Description

One Custom is a Customer Experience agency with digital, data and CRM at the core. We have a simple focus: to create and foster long-term, predictable and profitable relationships with our client’s best customers. We build customer understanding, develop ways to reach those customers more effectively and with clever value propositions, and deliver targeted, relevant communication designed to affect behaviour change.

Requirements

• Degree/diploma
• Previous project management experience
• Previous digital experience
• Previous data handling experience preferable
• A strategy-first approach
• Strong interpersonal and presentation skills
• Strong writing and communication skills
• Able to meet tight deadlines
• Excellent administration, organisational and project management skills
• Strong attention to detail
• Excellent command of English, both written and verbal
• Good knowledge of digital/social media/platforms

Posted on 04 Mar 15:52