Job description

The colourful and creative world of Macaroon is looking for a Client Services and Production Manager to join our growing team, based in Jozi – starting 1 June 2019. 

Would you like to learn from and grow with online retail and lifestyle website, Macaroon www.macaroon.co.za  – infamous for our personalised stationery and organisation accessories? We launched in 2010 and have grown, both locally and internationally, into a sought-after brand, producing a varied and extensive product range of stylish social stationery, home accessories, personalised gifting and organisation solutions.

We are looking for a passionate, go-getter, with exceptional organisational and people skills – to manage our small, but very busy, studio and team.

You will need to:

• Liase with individual and corporate clients, building and nurturing client relationships 
• Communicate with clients telephonically, via email and through Macaroon’s customer support portal
• Manage Macaroon’s “customer experience”
•  Liase with and manage Macaroon’s print and other suppliers
• Quality control check Macaroon’s orders 
• Work with the team to pack and dispatch client orders, correctly and on time
• Liase with, and manage, Macaroon’s dispatch and courier services
• Manage Macaroon stock
• Manage Macaroon’s small Studio team
• Coordinate timings and work flow of entire Studio team
• Have intricate knowledge of the Macaroon website, product offering and culture

Requirements

We should talk if this describes you:

• Excellent interpersonal skills – a “people” person
• Highly organised and detail oriented
• Ability to work in a fast-paced environment
• Impeccable follow up skills 
• Quick learner with a problem-solving mindset
• Self-motivated, proactive, committed and driven
• Passionate and creative

Posted on 15 May 07:53