Job description

The University of Stellenbosch Business School Executive Development (Pty) Ltd, more commonly referred to as USB-ED, is a private company offering leadership and management development (short course) programmes across Africa for both corporates and individuals. USB-ED has a full-time position for a Programme Manager based in Cape Town (Bellville). The appointee will be part of a dynamic Delivery and Operations team delivering a high-quality service to clients, the company and society.

Job purpose: Reporting to the Director: Customised Programmes, the main purpose of the Programme Manager is to manage the seamless execution/delivery of Customised programmes.

Duties:

The Programme Manager will be fully accountable for the administration of allocated programmes and will be measured on KPI’s such as accuracy, compliance, timeous delivery, completeness and client service.

Key results areas will involve:

• Operational results: Participant registration administration; System administration (CRM, Moodle); Supply chain administration; Programme budget administration; Logistics administration; Documentation and faculty / participant material and stationery administration; Programme faculty and participant schedule administration; Administration related to programme resources (Faculty and LPF ‘s / FMS); Facilitation of programme launches and participant orientation.
• Management results: Programme plans and schedules (all activities from start to end); monitoring of progress against plans and schedules; resolving issues/escalations.

Qualifications and skills required:

• Tertiary qualification in Project or Event Management.
• At least five years’ work experience in administration / operational or project administrator/manager role in a customer service type of environment.
• Working knowledge of learner management systems (LMS) and financial systems.
• Working knowledge of customer relations management (CRM).
• Well-developed MS Office skills.
• Well-developed  administrative skills and understanding of administrative processes
• Fully bilingual (English and Afrikaans) with ability to communicate to individuals on all levels with excellent verbal and writing abilities.
• An understanding of adult learning principles will be advantageous.

Competencies:

• Taking responsibility, initiative and making decisions when required, even under difficult circumstances.
• Establishing effective relationships with clients and stakeholders and relating well to individuals at all levels.
• Well-developed analysis and decision making skills.
• Setting clear objectives, planning activities and their sequence well in advance and managing own and other resources’ time effectively with exceptional attention to detail.
• Persevering, working productively in a stressful environment and resilient in the face of adversity.
• Focusing on client needs and satisfaction. 

The successful person must be willing to travel when required and to work after hours.

Commencement of duties:  01 October 2019 or earlier if possible.
Closing date: 30 August 2019.
Application:  Internal candidates are required to inform their line managers of their application for the vacancy.  To apply, please submit your CV to Rochall Daniels on recruitment@usb-ed.com

Enquiries: Direct enquiries to Manager: Operations and Programme Delivery, Auriel Bayard on auriel.bayard@usb-ed.com or 021 918-4340.

Note: USB-ED is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of USB-ED and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. The job advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.

USB-ED reserves the right not to make an appointment

Requirements

Qualifications and skills required:

• Tertiary qualification in project or event management.
• At least five years’ work experience in administration/operational or project administrator/manager role in a customer service type of environment.
• Working knowledge of learner management systems (LMS) and financial systems.
• Working knowledge of customer relations management (CRM).
• Well-developed MS Office skills.
• Well-developed  administrative skills and understanding of administrative processes
• Fully bilingual (English and Afrikaans) with ability to communicate to individuals on all levels with excellent verbal and writing abilities.
• An understanding of adult learning principles will be advantageous.

Posted on 19 Aug 14:48