We are recruiting for a Quotes Administrator
Duties will involve:
Assist the department in receiving all incoming correspondence regarding customer and prospective customer quotes and collate then capture all required information
Provide an excellent standard of customer service and reliable information to customers to generate new and repeat orders.
Work closely and effectively with the Quotes/Deals Supervisor to get the required information to produce quotes and effectively secure orders.
Accurately record quote information
When required contact customers to follow up on quotes provided, including relevant questioning and recording of reasons why the quote was not successful.
Develop and maintain customer relationships
Provide support to the Quotes/Deals Supervisor in adding agreed deals and terms to customer accounts and record information relating to this fully to keep accurate records.
Provide assistance to the Customer Services Team when required, taking customer orders and answering queries and other appropriate tasks to ensure customers receive a consistent level of excellent service.
Required Skills/Qualifications :
Grade 12
Ability to build and maintain rapport with customers
Competent PC skills – including Microsoft Office packages such as Excel, Word and Outlook (sufficient knowledge of Excel)
Understanding of how to handle customers and provide an excellent customer service.
Proven ability to build and maintain rapport with customers.
General competence with numbers.
Good problem solving and analytical skills.
Ability to use all media (telephone, print, email, internet) to provide information and correspondence to customers.
Confident telephone manner
If you feel that you have the skills and experience required in this advertisement please submit your CV including an outline of your experience to 086 536 5063
Offer:
R13000
Benefits