Job description

Customer relations agent

Durban based, international marketing company seeking all graduates in the fields of marketing or media to fill a position on the customer service desk. Our customers are based internationally and we provide 24/7/365 customer support, ensuring our customers receive the very best in service and account management. Our passion lies in the acquisition, retention and entertainment of customers on behalf of our clients.

We manage and promote brands, provide customer contact services and develop leading technology solutions. Our strength lies in our diversity of experience, the quality of our people and our international links.

Being a service organisation, our staff has been carefully selected for their energy, dedication and commitment to client service. If you want to join the leaders in service excellence, please submit your C.V to

moc.tlsnctni@rh

This position runs on a shift rotational basis. As our clients work in a 24/7 industry, candidates applying for this position must be able to work shifts which run rotationally around the clock.

Our team consists of young and vibrant go-getters who rise to the challenge of any given task and have a hunger for success, meeting company goals and exceeding client expectations.

Role

• Build and maintain customer relationships.
• Investigate and resolve customers’ problems
• Customer retention
• Ability to think outside the box and manage accounts strategically
• Ability to multi-task as candidates will be required to operate multiple software systems whilst liaising with clients to resolve queries in real-time
• Ability to work under pressure 
• Must be good with numbers (reconcile statements, purchase history, refunds etc.)
• Ensure customer satisfaction to prevent account cancellation

Benefits:

• 50% Medical Aid contribution 

Requirements

Experience, qualifications and skills:

• Diploma in the field or marketing/media/communications
• Graduate degree (third-year applicants will be considered)
• Contact centre experience would be advantageous
• Advanced skills on MS Office, operating application software and online programs
• Ability to multitask on different channels
• Quick grasp of any application software
• Clear command of the English language – spoken and written
• Own transport essential 
• Ability to work within a team
• Self-driven and motivated

Personal skills/attributes

• A team player
• Friendly disposition
• Attention to detail
• Willingness to go the extra mile
• Good time management skills
• Ability to multitask
• Energetic 
• Handles stress well

Posted on 01 Nov 07:53