Job description

Mimecast prides itself on the highest levels of customer service both to our internal and external communities.  The Service Delivery department is a global team that plays a vital role in delivering the business value proposition to Mimecast customers; easy accessibility by customers and providing quality support.

This position requires someone that has had training and interest in TCP/IP networking and internetworking, messaging technologies and messaging security technologies.

The candidate must be self-motivated and self-sufficient to be able to work under pressure, should be willing to learn and absorb knowledge quicker, has a high propensity to change and is confident enough to receive and provide feedback.

Key Responsibilities:

• Work collaboratively with the Go To Market team to provide support and successfully onboard new customers to the Mimecast platform in the MEA region.
• Work collaboratively with the Customer Success Team to action upgrades, renewals and account cancellations.
• Work with and provide ad-hoc admin support to the onboarding team in South Africa.
• Attend to local and global implementation support calls.
• Maintain detailed case history and escalate issues appropriately.
• Work with and provide exceptional implementation support to Mimecast partners and resellers.

Skills requirement 

• Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
• Detail-oriented individual that enjoys the challenge of a fast-paced environment.
• Desire to grow email and networking knowledge and kickstart a career at a cutting edge SaaS innovator

Essential qualification/s: 

The successful graduates must have completed the following in the last 2 years:

• Degree or diploma in IT

Essential personal characteristics: 

• Energetic and enthusiastic
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient, Adaptable and flexible
• Well-spoken
• Professional and presentable
• Curious and sharp problem solving
• Self-manage
• Customer service orientation
• Ambitious, humble and people smart

NB!! Graduates who have not completed their relevant degree or diploma in the last two years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts.

Requirements

Please note: In order to apply for this and other internships, please click on the apply button which will take you to the interns’ platform – www.trustedinterns.co.za. Register your profile, and once approved, you can go ahead and apply.

Posted on 15 Nov 15:48