Job description

Premier Hotels and Resorts – one of SA’s leading, independent hotel groups, is looking for a Central Reservations Office Manager, to oversee the central reservations function of the group. The position is based in Seapoint, Cape Town.

Key Responsibilities will include:

• Review and update company’s Yield policy.
• Must be able to identify red flag/dates/months/periods and bring it to management’s attention with possible solutions.
• Assist and follow up with Rooms Division and Front office management regarding their Yield initiative and responsibilities.
• Must have involvement in the rooms budgeting process(realistic and relevant budgets)
• Must analyse booking trends, lead times and must be able to identify trends and change in booking patterns etc.
• Analysis of revenue and occupancy trends, must be able to identify red flag situations /market segments with corresponding action plans.
• Post and authorise deposits.
• Plan and expedite the daily running of the Reservations Department ie. Ensure that all reservations are captured correctly, handle queries regarding deposits.
• Monitor busy periods well in advance for close outs, double bookings etc.
• Be up to date with all activities taking place at the Hotels.
• Recruit staff as per the approved budget.
• Induct and train staff
• Conduct performance appraisals.
• Conduct progressive discipline.
• Ensure Reservations are up to date with Hotel updates

Requirements

Job Knowledge:

• Good  knowledge of PMS System
• Knowledge of Hotel Front Office procedures
• Management of Guest satisfaction processes

Job Related Skills:

• Interpersonal skills
• Problem Solving Skills
• Good  Communication skills
• Ability to multitask
• Strong technical skills in Microsoft Office, PMS Systems and Third Party Extranet Sites

Required Experience:

• Min 3 years Front Office experience in a 4/5 star hotel
• Min 2 years Reservations experience in a 4/5 star hotel
• Previous experience in same or similar role (Preferable)
• Experience on Amadeus, Starlight, Opera (Preferable)
• Point of sale experience (Essential)

Education:

• Grade 12 (Essential)
• Hotel Management Diploma/Degree (Desirable)

Personal Requirements:

• Good command of English
• Excellent organisation and planning skills
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to team members
• Expected to work effectively with a diverse range of individuals and groups.
• Effective communicator, enthusiastic and adaptable
• Strong sense of responsibility, accountable and resilient
• The ability to be diplomatic is essential because this is a customer service position
• Energetic, committed, team player
• Self-motivated and hard working
• Due to the nature of the hotel industry must be available after hours and over weekends
• Must be willing to share an office
• A goal orientated team player

Posted on 15 Nov 14:51