Job description

Smart, fun and ambitious with an insatiable appetite for learning and crushing goals. Enough about us, tell us about you. We’re on the lookout for a GMP Tech Intern to join our awesome team of digital masterminds!

Why choose Incubeta?

• We’re a young and vibrant bunch of people and if you consider yourself to be the same, we want you to apply!
• We LOVE a good cup of coffee! We have our very own barista coffee making station that provides us with awesome coffee everyday!
• We provide breakfasts, fruit each and every morning!
• We have a dedicated social committee specialising in making our office the best place to be!
• We are based in one of the most beautiful locations in the world – Cape Town CBD

So, what’s the aim of the position?      Responsible for developing, implementing and maintaining quality management procedures and systems. To ensure that error rate is kept to a minimum, the correct advice is offered to clients and ensure clients are satisfied.

Your day-to-day tasks will look something like this:

• Daily checks of all campaigns before they go live.
• Daily checks of email communication to ensure that correct solution are offered to clients.
• Investigate point of origin for escalations and provide sustainable solutions.
• Daily checks of email communication to ensure that pending cases are followed up on.
• Provide technical advice to the team to encourage and promote quality.
• Ensure monthly error rate is kept within acceptable limits.
• Assist and/or advise the team with booking campaigns from beginner to advanced.
• Oversee all running projects and ensure quality delivery.
• Provide reports, presentations and other insights to Operational Team on (not limited to):
  • Quality of work done by Operational Team;
  • Identified optimisation opportunities;
  • Performance reports;
  • Any new and ad hoc reports.
• Assist the Operational Team with administrative duties
• Any other duties and tasks as required by the Head of Technology and Services

Possible in-depth assignments:

• Do research on new trends and share industry-related news articles with the team;
• Identify optimisation opportunities for a variety of clients;
• Take initiative to launch new projects based on these opportunities;
• Take charge of projects, equip the team by creating presentations and info docs.

Requirements

Skills:

• Customer and service-orientated: is orientated towards the satisfaction of customers and actively seeks for ways of keeping up this satisfaction and if possible of increasing it.
• Attention to detail: is systematically organised and completes detailed tasks. Is checking
• accuracy and completeness of information.
• Problem-solving: thinks in terms of possibilities. Is able to solve issues and problems in a timely and effective manner.
• Initiative: is proactive in own actions and looks for opportunities.
• Motivated: is willing to improve the individual performance and stimulating others to act accordingly.
• Independence: carries out tasks without help from others; trying to take command of problem situations of one’s own volition or acting on own conviction.
• Planning and organising applies structure to time, space and priority in dealing with problems.
• Communicational skills: adapts easily and is able to act with tact and patience on questions/needs of others.
• Cooperation: makes an active contribution to a joint result (organisational target)or to resolving problems or conflicts.
• Attention to detail: is systematically organised and completes detailed tasks. Is checking accuracy and completeness of information.
• Commercial skills: actively seeks for commercial opportunities and knows how to persuade clients of the benefits or products/services.

Advantageous:

• Experience working in a Digital Media Agency 
• Tertiary qualification/s within the marketing and/or digital sphere

If you believe that you are the ideal candidate for this position, please send through your cover letter, current CV and tertiary qualification/s to Caryn Pillar at caryn@incubeta.com by no later than 31 January 2020. (Please take note that if you do not receive a response from us within two weeks of submitting your application, consider your application as unsuccessful)

We look forward to hearing from you!!!

Posted on 10 Jan 15:49