• Ad Placed : 12 Jan 2020 21:01:12 Affiliate ad
• Remuneration : R 11115 – PER MONTH
• Employment Type : Full Time
• Employment Level : Senior Management
• Industry :
• Professions
  Other Professions
• Region : Western Cape
• Company : Status Staffing

YOU ARE IN DEMAND!!! This established national concern based in Cape Town’s Northern Suburbs needs you TODAY to join their team as Arabic Membership Service Agent!

EMPLOYMENT TYPE: Permanent Role

SECTOR: Contact Centre

BASIC SALARY: R11 115

START DATE: February 2020

DUTIES

• Taking inbound calls in a professional manner
• Handling and overcoming objections in a professional and effective manner
• Adhering to targets
• Taking inbound calls from an international customer base
• Handling both internal and external email correspondence to and from clients in line with quality standard
• Working towards resolution time periods, quality standards and targets
• Targets (weekly/monthly and incentive attached to this)
• Reaching call resolution timeously
• Reaching targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting quality assurance selected targets
• Meeting all agreed KPI`s
• Develop excellent relationships with all stakeholders

APPLICANTS MUST HAVE:

• Matric
• Clear credit and criminal record
• Fluent in ARABIC (Read, Write and Speak)
• If foreign, MUST have a valid work permit
• Dealing with clients telephonically – above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem solving ability in previous roles/career
• Ability to multi task
• Must have applied foreign language in a corporate environment
• Be willing to work rotational shifts and weekend work (Monday to Sunday 24/7)
• Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel

Meet all of the above?  Interested?  DON’T DELAY EMAIL TODAY TO Monique@statusstaffing.com or call 021 421 1917 and ask to speak to Nicky.

If you’ve not heard back from us within 10 working days, please consider your application as unsuccessful for this role. We will retain your credentials for future similar roles.

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