• Ad Placed : 22 Jan 2020 21:01:32 Affiliate ad
• Remuneration : PER MONTH
• Employment Type : Full Time
• Employment Level : Senior Management
• Industry :
• Professions
  Other Professions
• Region : Western Cape
• Company : Time Personnel

Are you a dynamic individual that enjoys delivering excellent customer service? Our client who is renown in the FMCG industry is seeking your expertise to join their Customer Service department, adding value to their team. If you are motivated team player and can handle working under pressure, then this could be your next career move for you. You must be IMMEDIATELY AVAILABLE to apply.

REQUIREMENTS

Matric

2-3 years’ experience in a similar position

Pastel experience – Advantageous

Able to work under pressure

Punctual, methodical and analytical

Pay attention to detail

Strong communications skills; written and verbal is highly important

Computer literacy compulsory

Working hours: 07:00 – 17:00

DUTIES

Assisting clients face to face, telephonically and via email

Processing customer orders and backorders daily

Contributing to improving the business and enhancing the reputation of the company at all times

Responsible for outbound and inbound calls and emails alike

Invoicing all orders and ensuring accurate pricing / quantities are loaded correctly

Increasing customer spend by:  Upselling, cross selling and promoting new product lines

Liaising with internal departments making sure tasks are completed where applicable

Informing customers of no stocks and offering alternatives as well as informing customers of when stock will or has arrived

Lead passing to field sales team

Assisting with client queries, complaints and concerns

Data capturing when needed

Additional projects / tasks to be completed as per the business needs

Build new and maintain existing customer relations

Salary:   Dependent on experience

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