To manage and control the daily operations of the spa department. To ensure that the spa standards of the Royal Portfolio are met in order to contribute to the purpose of the company – “To give our guests a complete experience and a perfect stay”.

• Recite, understand, apply and live the Purpose and Value statement.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Be on time on your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific wellness concerns.
• Ensure individualized guest service through acknowledging and responding to their needs and expectation
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered.
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services and retail products.

REQUIREMENTS & QUALIFICATIONS

1. Therapist qualification or Must have at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Therapist experience environment (Diploma or Degree in aesthetics or physiotherapy)
2. Knowledge of the Property Management System at Operator Level; Opera; computer literate with working knowledge of Microsoft Office Word, Excel and Outlook
3. Product Knowledge – Kalahari & DeCleor or similar
4. Demonstrated excellent written and verbal communication skills
5. Ability to multitask and good time-management
6. Proven job reliability, diligence, dedication and attention to detail
7. Must be flexible with working shifts, weekends, and holidays

The ideal candidate for the Spa Therapist position is one who can be dedicated, a leader and a team player.
Someone who will live the Purpose and Values of the Company and buy into our culture.

Please note: the final stage of the interview will be a polygraph test.

To apply for this vacancy please access this job advert on a desktop computer.

Apply for other Jobs on Job Mail.