Job description

Overview of the job description
The account director/business manager is accountable for the efficient operational management of complex clients. This role is responsible for ensuring a consistent level of service delivery and that clients receive value from Incubeta solutions and services. They are also responsible for the management of supporting account team such as account directors/ business managers and will report into the business unit director
So what is an account director/business manager?

The purpose of the role is to ultimately be responsible for the smooth running of the account – operationally, creatively and financially against approved solutions and is answerable on these points to the client and to the Business Unit Director. 

The Account Director will oversee multiple accounts across multi-disciplined digital media, creative and technology projects whilst being accountable for client communications.

This role requires a strong level of partnership and collaboration with external and internal stakeholders. 

Place within the organisation

• The bridge between the client, business director and the global operations team (Consultants and media managers)
• Reporting into the business unit director

Requirements

Knowledge and experience

Imperative

• Three+ years of digital agency experience with a minimum of one year as an account director is absolutely essential
• Proven approach to cross-functional, cross-agency and partnership collaboration
• Comprehensive understanding of online, including social media, content marketing, search marketing, digital media, and emerging technologies is essential
• Brilliant multitasker
• Excellent presentation and communication skills
• Exceptional attention to detail
• Ability to review campaign results and identify opportunities for improvement
• A self-motivated go-getter who always strives to deliver the best possible results
• Flexible approach and independent attitude
• Ability to develop relationships – internally, with your team and externally, with our clients
• Ability to work under intense pressure
• Experience with Google Marketing Platform technology
• Own transport and driver’s license

Advantageous

• Knowledge of digital transformation projects
• Experience on Podio, Basecamp and Slack
• CRM experience 
• Mobile experience
• Google certifications that are up to date

Tasks

• Day to day management of multiple client relationships – Is the initial client ‘go-to’ to manage most requests or issues.
• Working with clients on new and existing briefs to ensure delivery of efficient and contractually agreed solutions.
• Scoping projects and managing delivery against always-on/monthly budgets or projects
• Invoicing and administration incl creating and issuing CEs, receipting of PO’s, monthly client billing and invoicing. 
• Administration when applicable incl contact reports, status meeting minutes
• Disseminate information to the internal client service team and operation teams using tools such as Podio and Basecamp.
• Daily management of projects, both internally and externally, within budgets and timelines
• Drive and coordinate plans and projects with Consultants, Media Managers and other staff members working on the same accounts
• Working with partner agencies to deliver cohesive campaigns/strategies
• Ensuring the completion of all weekly and monthly reporting 
• Present insightful client reports with learnings in Weekly and or Monthly reviews with clients
• Proactively research industry trends and brand knowledge to increase strategic understanding of client brands
• Effectively manages and coaches the more junior members of the account management team.
• Delegates effectively and appropriately – upwards to the Business Director, as well as downwards, and to other departments

Key competencies and work ethic

• Positive Influence – a positive team member who keeps the other team members motivated. Demonstrates an understanding of the importance of team morale and a healthy happy culture. 
• Operational Efficiency – someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. 
• Meticulous – while we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I’s and cross the T’s. This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organisation is key on these portfolios.
• Time Management – identify the urgent and important tasks and priorities to ensure delivery to the client and other stakeholders. 
• Interpersonal Skills – we want someone who can build relationships both internally and externally. As the day to day point of contact between Incubeta, client and partners, this person would need to have strong leadership qualities. 
• Solutions Driven – we need someone who can think on their feet and come up with quick solutions to everyday problems. They should see all problems as a challenge for them to overcome 
• Financial Acumen – this includes but is not limited to management of invoices, POs, managing project budgets.
• Strategic Mindset – these portfolios have a strong focus on media, creative and technology and it is critical to ensure understanding of the client strategy to formulate a solution offering to achieve clients’ business goals.

If you believe that you are the ideal candidate for this position, please send through your cover letter and current CV to Caryn Pillar at caryn@incubeta.com. (Please take note that if you do not receive a response from us within two weeks of submitting your application, consider your application as unsuccessful)

We look forward to hearing from you!

Posted on 11 Mar 12:07