A fast-growing e-commerce business is looking for an enthusiastic customer care representative with a passion for customers – a team member who is familiar with the online shopping space and willing to handle multiple channels daily.

• Do you love talking to and helping people?
• Are you considered grammar police?
• Are you a frequent online shopper?
• Do you fact check everything before you believe something? 

As a representative of the Sloom brand, you will be expected to know our products inside out and professionally help customers with any queries, process their orders, and communicate any issues with them.

Responsibilities

• Manage client’s expectations daily via email, telephone, and live chat 
• Processing customer orders and backorders
• Creating sales orders
• Knowing the products inside out to be efficient with inquiries
• Informing customers of stock shortages and offering alternatives as well as informing customers when stock will or has arrived
• Assist with customer payments, when required
• Keeping records of customer interactions, transactions, comments, and complaints using a CRM system
• Communicating and coordinating with colleagues making sure tasks are completed as necessary
• Providing feedback on the efficiency of the customer service process
• Seeking out new and innovative methods of procuring new clients
• Liaising with couriers when required

Requirements

• Experience using CRM platforms
• Experience in customer care
• Strong computer literacy
• Excellent communication skills, both written and verbal
• Excellent telephone etiquette
• People’s person
• Organised
• Problem-solving way of thinking
• Strong work ethic
• Fluent in English
• Quick learner

You will receive continuous mentoring and relevant sales training to ensure your success.

This is an exciting opportunity to learn as you go while working for a fast-growing business. A chance to grow with the company and carve your role into something bigger.

Posted on 17 Mar 08:37