• Ad Placed : 11 Jun 2020 12:30:25 Affiliate ad
• Remuneration : PER MONTH
• Employment Type : Full Time
• Employment Level : Senior Management
• Industry :
• Professions
  Other Professions
• Region : Kwazulu-Natal
• Company : Sharon Nurock Recruitment cc

Our client, an international accredited private higher education provide, is currently looking for an experienced Customer Relationship Management (CRM) Administrator.

Summary of the Role:

• Use a strong working knowledge of computer applications, processes and procedures;
• Partner with University constituents to ensure that the CRM application is working as intended;
• Responsible for user permissions, academic system configuration, data and integration of data to/from other applications;
• Manage modifications to the system; 
• End user requirements for modifications are collected, documented and the system configurations implementation in a timely manner;
• Exhibit the highest professional standards, good customer service, and exhibit sound ethical principles and service customers accordingly.

Education and Certification:

• University Bachelor’s in a Computer related field or 3 to 5 years equivalent experience in a similar position.
• BA/BS in Business, Information Technology or similar field desired.

Knowledge & Experience

• Minimum 3 to 5 years’ experience in a similar role.
• Experience with Campus Management Campus Nexus preferred. 
• Enterprise applications – (SIS, CRM, LMS, etc.), Crystal Reports, SQL reporting and other data mining and reporting tools also preferred.  
• Must be proficient in Word, Excel, Project and Visio.
• Strong problem solving abilities essential; must demonstrate ability to make decisions and evaluate different and varying data points. Independent decisions using good judgment is critical.
• Must have demonstrated ability to exercise independent judgment in planning, organising, and performing business analysis and administration tasks.  Must be able to independently set priorities of tasks among multiple assigned projects.
• Ability to communicate professionally, with clarity and brevity, in writing and orally.
• Must be able to work under frequent pressure to meet deadlines.
• Ability to balance urgency of assignments and timeliness of completion.
• Ability to perform basic statistical analysis.
• Ability to think through issues and make good independent decisions as to the urgency and need to escalate problems quickly.

Personal Attributes:

• Strong interpersonal, written, and oral communication skills and ability to communicate effectively both orally and in writing.
• Able to conduct research into programming issues and products as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with full attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritise tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Understand and follow oral and written directions.
• Work independently with little direction.
• Operate a computer, scanner, camera and other computer related equipment.
• Able to write and edit clear, concise, accurate, and effective informational materials for public distribution.
• Ability to analyse situations accurately and adopt an effective course of action.
• Ability to demonstrate an understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of university students, faculty and staff.
• Ability to establish and maintain co-operative and effective working relationships with others.
• Ability to read and discern various materials.
• Hearing and speaking to exchange information in person and on the telephone.

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