Contract: Permanent
Hours: Hours between 8:30am – 5.00pm Monday – Friday

Key responsibilities:
Processing new and continuing Claims and dealing with all correspondence
Answering all calls promptly in an enthusiastic, courteous an efficient manner
Identifying and responding to the needs of customers, resolving queries where possible or passing effectively to Veterinary Technical Advisor’s or the Management team
Applying detailed, up-to-date knowledge of products and procedures
Maintaining work service standards
Inputting all data and completing all related paperwork accurately
Requirements:
Previous decision-making experience
Excellent customer service skills
Ability to prioritise and work to deadlines
Strong attention to detail
Finance or Insurance industry experience, ideally claims background would be beneficial
Proven letter writing skills
Send CV to: gwen@agfgroup.co.za

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