Job description

Role Purpose:

Manage the operational execution of client service to ensure effective and consistent client service delivery.

Business Acumen

Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.

Collaboration

Prioritizes the business interests of MMI and invests in the success of the group by aligning effort across divisions.

Client/Stakeholder Commitment

Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.

Impact and Influence

Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.

Drive for Results

Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

Self-Awareness and Insight

Manages self and relationships with others effectively and provides perspective in difficult situations.

Leads Change and Innovation

Actively leads change, does what is right for the business and drives continuous improvement through innovation.

Diversity and Inclusiveness

Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

Motivating and Inspiring Team     

Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, and empowerment in others and encouraging them to contribute to the best of their ability.

Growing Talent

Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business knowledge

Strategic Thinking

Creates competitive and breakthrough strategies to drive short term profitability and long-term business growth and shareholder value.

Requirements

Minimum Qualifications & Experience:

• 3 year degree/diploma in business management (or similar)

• 7-10 years financial service exposure of which 5 years in a management level
• 5 years operational experience within a client management environment
• 3 years client service experience on a branch level
• 5 years people management

Posted on 14 Feb 17:02