The account manager is responsible for selling the business’s products & services. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the Director of Sales.

Primary Responsibilities for the Role

· To follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.

· To achieve or better allocated Sales Quota. Sales Quota’s will be reviewed annually.

· To identify prospective clients’ exact needs by questioning, observation and the completion of a full sales survey.

· To entertain prospective clients, where possible combining this with visits to existing satisfied customers.

· To liaise closely with project managers and operational staff on all details of a new prospective installation. Ensuring operational staff have a full understanding and agreement on all details.

· To maintain communication with the client showing an ongoing interest in the installation and the installation team.

· Ensure that all funds are collected on time as per the contract.

· To complete a daily log of all activities, quotations sent and lost business.

· Analyze statistics thereby identifying key sales areas, problems and success rate.

· To research prospective client details, finding out as much as possible about the company to ensure a professional approach.

· To constantly monitor and be aware of competitor activity.

· To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.

· To constantly be aware of new business opportunities and action these.

· Maintain communications with the office on a daily basis, via telephone, cc:Mail, email or fax.

· Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.

· Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.

· Regularly visit the corporate website www.micros.com to keep informed about corporate developments and news.

· Regularly visit the MICROS SharePoint intranet site, and read any published ‘Product Marketing Announcements’ (PMA) and Field Bulletins and presentations.

· Pass any certification examinations as required by Management.

· Maintain an adequate level of knowledge in MS Windows operating systems and software

· utilities as released from time to time.

· Be able to confidently and knowledgeably demonstrate to prospective clients the Micros SA product range.

· Maintain competitor knowledge.

· Maintain client files, filing of all quotations and sales documentation.

· Update and maintain your customer’s details on CRM.

· Maintain your business diary on Microsoft outlook and grant access to the Sales Manager to view your activities.

· All commission and expense claims to be submitted by the 19th of each month, or as advised from time to time.

Minimum Qualification and Experience Requirements

· Matric / Grade 12 / Equivalent

· Knowledge of Opera Software

· Minimum 5 years’ experience within Hotel environment

· Minimum 3 years Management experience within Hotel environment

· Valid passport

· Own reliable vehicle and valid driver’s license

· Willing to travel

Desired Skills and Qualities

Personal Attributes and Qualities

· Excellent communication skills

· Excellent customer service

· Sales flair

· Target driven

· Confident

· Self-starter

· Go-getter