Job description

The Forum company is looking for a young dynamic, driven, flexible individual, with leadership skills to manage the day to day operations of an award-winning conference and event venue. Ideally, the candidate would have experience in a five-star venue, lodge, or hotel.

Responsibilities:

• Oversee the day to day operations of a venue including banqueting, catering and sales.
• Provide support and guidance to the sales co-coordinators to ensure sales targets are met.
• Engage with potential clients on-site inspections and events to building relationships.
• Ensure service excellence at every touchpoint of customer interaction.
• Ensure there are relevant legally compliant HR practices in place, provide support and guidance to other line managers.
• Liaise with HR department with regards to all staff related matters, including monthly payroll.
• Manage staff, plan duty rosters
• Ensure that the venue is maintained to the highest standard.
• Liaison with leaseholder on maintenance and other issues.
• Ensure food and beverage margins are met and that controls are in place and adhered to for stock and operational equipment.
• Provide weekly report to the MD on sales, staffing and clients.
• Ensuring that operational budgets are in place and controlled effectively.
• Collating and analysing the revenue generation trends in conferencing, in order to identify critical areas for revenue enhancement.
• Ensure compliance to Health, hygiene, housekeeping and customer service standards.
• Apply and supervise best staffing practices on an ongoing basis to all staff.

Requirements

Required Skills:

• Tertiary diploma/degree – hospitality management
• Four to six years of assistant general manager level experience within the hospitality sector. 
• Exceptional Food and Beverage and Rooms Division knowledge.
• Thorough knowledge of labour legislation and disciplinary procedures.
• Knowledge of Microsoft Office and Windows-based computer applications

Competencies:

• Strong people manager and have solid financial experience.
• Effective relationship management skills to be able to inspire confidence across multiple stakeholder groups.
• Strong verbal and written English.
• Excellent management ability and communication skill.
• Emotionally intelligent and able to read and respond to any situation.

Posted on 05 Nov 14:30