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Quality Consultant (Durban)

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Remuneration: Cost to company 
Benefits: Amazing benefits
Location: Durban, Hillcrest, Upper Highway
Job level: Senior
Own transport required: Yes
Travel requirement: Occasional
Type: Permanent
Reference: #Qulaity Consultant
Company: The Unlimited

Job description

Purpose of the role

 

Are you the kind of person that never blinks, fearing that you will miss something? The kind of person who always thinks and believes that there is always room for improvement, and you never compromise on quality? If you believe that questions are the answer, and never rest until a problem has been handled, we are looking for someone like you to fill the role of Quality Consultant.

Key responsibilities

Ensuring that the quality standards across the entire business are constantly monitored through accurate feedback and evaluations

Ensuring that the feedback we receive from the external QA provider is accurate and reflects our quality policy (business model) and context

Driving agent improvement through managing the corrective action process

Making the business accountable for managing their own quality standards

Promoting a culture of quality within the business

Working with the product team to establish appropriate quality standards   

Ensuring that any deviation from agreed thresholds (e.g. Brand Alert’s, IB’s) are reported promptly to “upline” and relevant business stakeholders

Advising and assisting in establishing quality/sustainability standards and procedures

Assisting Quality Manager with administrative responsibilities

 

 

 

What your day will be like

 

Reporting on the quality standards to the Quality Manager daily

Reporting to the relevant stakeholders in the business on a timely basis and to keep senior management abreast of significant developments identified during evaluation of quality standards

Report any systemic quality issues to the Risk and Compliance Manager and Head of Legal, Risk & Compliance

Managing ad hoc daily requests from across the business in relation to QA investigations and sales insights

Providing meaningful feedback and recommendations in relation to these

Ensuring relevant documentation is sent to HR and Line Leaders detailing high risk agent behaviour (brand alert, compliance alert, unethical selling and integrity breach sales)

Ensuring quality related agent behaviour is managed according to the disciplinary code

Aiding related to quality projects in the business

Recommending changes to quality controls to eliminate the problems/risks highlighted in the Quality Reports

Analysing records of Quality Reports to identify specific problems or trends over time

Giving input on managing and controlling risk

Maintaining relationships with all internal and external partners

Requirements

Knowledge and Experience

Excellent written and verbal communication as well as presentation skills

Analysing problems, detecting root causes and resolving issues

Excellent time management, planning, organisation and prioritization skills

IT Competence (MS Word, Excel).

Planning & implementing short term objectives

Team player and an influencer

Building and managing relationships

Fluent in English and Afrikaans

Skills Competencies

Relevant tertiary degree/diploma/ matric

Confident and assertive

The ability to assess and evaluate processes and decide on most effective route.

Personal Characteristics:

 

Strong EQ

Attention to detail

Deadline orientated

Strong work ethic

Open to change

Creative

Strong communicator

Proactive forward thinker

Energetic and focused

Passionate

Confident

Resilient

Posted on 12 Feb 16:07

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Kim Kirton
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Motsoaledi outlines NHI war room plan

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President Cyril Ramaphosa indicated in his State of the Nation Address (Sona) last week that in 2019 government will take a significant step towards universal health coverage that will bring quality healthcare to all South Africans.

The National Health Insurance (NHI) delivery model will be based on the primary healthcare approach, which emphasises the importance of providing preventative, promotive, curative, promotive and rehabilitative services.

“By applying the principle of social solidarity and cross-subsidisation, we aim to reduce inequality in access to health care. Realising the magnitude of the challenges in health care, we have established an NHI and quality improvement war room in the Presidency.

President sets up NHI war room

President Cyril Ramaphosa announced that he has established a war room in the Presidency to deal with the country’s healthcare crisis and the National Health Insurance (NHI)…

8 Feb 2019

“This war room brings together various key departments to address the crisis in the public health system while preparing for the implementation of the NHI,” said Health Minister Aaron Motsoaledi.

He added that government is guided by the insight that improving the health system and introducing NHI are two sides of the same coin.

He said after extensive consultation, the NHI Bill will soon be ready for submission to Parliament.

Role player Involvement

“The NHI will enable South Africans to receive free services at the point of care in public and private quality-accredited health facilities.

“Repairing our national health system is an endeavour that requires the input, involvement and innovation of all role players who understand that good health makes for a good life and a good economy.

“At a time when we are laying the foundations for increased investment in our economy and we are developing the skills of our people to be active in this economy, it is essential that we build and maintain a healthy nation,” he said.

Motsoaledi’s remarks and the launch of the report come after the health sector held a summit in Ekurhuleni in October 2018. Deputy President David Mabuza officiated the summit under the theme: “Strengthening the South African health system towards an integrated and unified health system”.

During the summit, concerns were raised about the poor quality of healthcare that people experience in clinics and hospitals during their moments of vulnerability.

The complaints varied from inadequate access to medicines and equipment; inadequate numbers of staff at facilities; the unprofessional conduct of staff as well as labour unrest; corruption and theft of hospital property.

High cost of private healthcare

One of the barriers to access to healthcare, said the minister, is the unsustainably high cost of private care.

“Many users of this care experience above-inflation increases in medical schemes contributions, and the failure of medical schemes to pay for patient services that have been rendered.

“Several organisations have raised concerns with me regarding the dysfunction of the health system, to the point that it is clear that the system is in crisis and needs urgent rehabilitation. These are issues that must be addressed collectively by all stakeholders if we are to prevent a collapse of our health system,” he said.

There was a need for a robust, efficient and caring health system in a country where more than seven-million people live with HIV; rising rates of diabetes, hypertension and cancer; and where maternal and neonatal death rates must be reduced.

Health sector drafting a compact to improve health outcomes

Motsoaledi said that last year’s summit proposed a centralised, national procurement system, which will achieve economies of scale and assist in addressing corruption.

The success of a quality health system rests on information systems that can generate valid information at the right time and in the right format for decision making and monitoring at all levels of management, taking into account the need for patient confidentiality.

“Having identified critical challenges, the summit called on government to urgently prioritise the filling of critical vacant posts.

Sustainable financing model

“The summit tasked National Treasury to develop a sustainable financing model, and urged provinces to prioritise their financial resource allocation to ensure the delivery of quality health care is not compromised,” he said.

Motsoaledi said further proposals relate to the development of expertise and funding to implement government’s health infrastructure plan in a manner that will respond to changing population and clinical dynamics.

This, the minister said, demands stronger coordination between the Department of Health and partners such as the Department of Public Works.

The summit acknowledged the critical role the private sector has to play in the realisation of universal health coverage and the vision of the NHI, and called for inclusive process started through the summit to continue.

“Through this inclusive and collective approach, the Presidential Health Summit has pointed the way forward not only for health, but for other key sectors where inclusive engagement can make a great difference in the quality of life of South Africans.

“The summit has underlined once more the benefit of working together as a nation and building greater understanding through the involvement of a wide range of persuasions and expertise.”

He said a Presidential Health Summit Compact, based on the summit’s outcomes, was being put together which commits sectors to work together to implement identified solutions.

Team Administrator (Cape Town)

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Location: Cape Town
Type: Permanent

Job description

Job summary

The primary function of this role is to provide high-level administrative support to the Senior Staff/Team leaders on a one-to-one basis. The candidate must be able to enhance their effectiveness by providing information management support and by dealing with secretarial, administrative and sometimes personal tasks.

Team Leaders heavily rely on their assistants, and discretion and confidentiality are essential attributes. While unlikely there may occasionally be a requirement to work additional hours which may include weekends.

Primary responsiblities 

  • Filing, sorting and retrieval of all incoming documentation (both hard copy and electronic)
  • Maintenance of all files within project teams
  • Responsible for issue of all documentation to contractors, suppliers and other external parties.
  • Scanning, printing, emailing and collating of project related documentation encompassing correspondence, drawings and project information files.
  • Thorough knowledge of and compliance with all SAOTA procedures and standards
  • Contribute, support or otherwise assist staff, as required
  • General facilities management
  • Acquisition of general office supplies and stationary
  • Control of boardroom schedule and petty cash
  • Assist with diary and email management of SS
  • Email and document drafting
  • Assist staff with time sheets on Vision programme – further in-house training can be provided.
  • Liaise with finance department to get all monthly invoices paid on time

Requirements

Technical requirements

  • Deltek Vision
  • Microsoft Project
  • Microsoft Excel
  • Microsoft Powerpoint

Essential skills and criteria

  • Exceptional level of accuracy and attention to detail.
  • Excellent verbal and written communication skills – articulate and diplomatic. Fluency in both written and spoken English, with strong spelling, grammar and proofreading abilities.
  • Excellent knowledge of the Microsoft Office Suite
  • Able to work without supervision and to take initiative in response to instruction and demonstrate a proactive approach to daily tasks
  • Able to build good relationships at all levels, internally and externally and the ability to work well in a team.
  • Excellent organisational skills
  • Ability to remain calm, multitask and work under deadline driven pressure.
  • Able to manage sensitive and sometimes confidential information
  • Appreciation of, and commitment to the business of the Practice

Behavioural criteria 

  • Flexible attitude
  • Able to demonstrate a high degree of professionalism

Posted on 12 Feb 15:02

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HR
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Compliance Auditor (Johannesburg)

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Location: Johannesburg, Northern Suburbs
Reference: #NEL008657/BB
Company: MPRTC Recruitment

An internationally recognised company dealing with information security management within the online gambling industry requires a technical compliance manager in Rosebank, Johannesburg.
Please note:

If you do not fit the specification with the minimum requirements your application will not be accepted for this position. Shortlisted candidates may be required to complete an assessment or test to demonstrate your knowledge of this position.
 
This position will require a successful candidate to do frequent international travelling.

Requirements:

  • Certified ISO/IEC 27001 Lead Auditor, Auditor or Implementer and/or CISA (Certified Information Systems Auditor) or equivalent
  • Completed at least three years of IT audit at an audit firm, with exposure to ISO/IEC 27001 implementations and/or certification audits;
  • Exposure to conducting information security management system audits under the ISO/IEC 17021 requirements for accredited certification bodies; or
  • At least two years of ISO/IEC 27001 audit experience with an ISO/IEC 27001 accredited certification body.
  • International Business Travel Experience
  • Valid passport

Duties:

  • Ability to form good relationships with client management
  • Strong comprehension of internal controls and information security
  • Strong verbal and written communication skills
  • Meticulous report writing skills
  • Strong interpersonal and client liaison skills
  • Ability to work independently and meet pre-specified deadlines

Applicants must reside in Rosebank or surrounding area.

Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful. 

Visit our website to view all of our current vacancies: www.mprtc.co.za

Posted on 12 Feb 14:38

MPRTC Recruitment

The most essential and important resource any company can possess will undoubtedly be the talent that they employ. This is where MPRTC is crucial, in that we specialise in the most diverse and complex resource; we supply people, the right people, for your company.

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Trainee Political Analyst (Johannesburg)

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Advertising, Marketing,
PR, Media and Digital

Jhb: 011 883 5404
CT: 021 422 3590 www.adtalent.co.za     

Recruiters & Career Coaches in Advertising, Marketing, Media, PR, IT and Digital.

Lynn: 082 802 4441

az.oc.dauqskroweht@nnyl

    

Specialists in Tech & Marketing recruitment

Jackie: 072 487 3387

az.oc.tnemtiurceregdelatipac@eikcaj

Nova: 073 393 9731

az.oc.tnemtiurceregdelatipac@avoN

Senior Digital Designer/Developer (Cape Town)

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Advertising, Marketing,
PR, Media and Digital

Jhb: 011 883 5404
CT: 021 422 3590 www.adtalent.co.za     

Recruiters & Career Coaches in Advertising, Marketing, Media, PR, IT and Digital.

Lynn: 082 802 4441

az.oc.dauqskroweht@nnyl

    

Specialists in Tech & Marketing recruitment

Jackie: 072 487 3387

az.oc.tnemtiurceregdelatipac@eikcaj

Nova: 073 393 9731

az.oc.tnemtiurceregdelatipac@avoN

Sales Manager (Pietermaritzburg)

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A well-established security solutions concern has a position available for a sales manager in Pietermaritzburg.
Please note:

If you do not fit the specification with the minimum requirements your application will not be accepted for this position. Shortlisted candidates may be required to complete an assessment or test to demonstrate your knowledge of this position.

Requirements:

  • Three-year degree or diploma in business management
  • Three to five years of branch management experience.
  • Must have two to seven years’ experience in the security industry (preferably in distribution)
  • Sound knowledge of security electronics or equipment.
  • Ability to meet sales targets and production goals
  • Must be results driven and customer focused.
  • Must be computer literate.
  • Valid driver licence and reliable motor vehicle.
  • Knowledge of Pastel and Syspro will be an advantage

Duties:

  • Strong communication, analytical, problem-solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues.
  • Excellent interpersonal and customer service skills and diplomacy in dealing with both customers and employees.
  • Strong supervisory and leadership skills required to manage, motivate, and develop branch employees.
  • Ability to write reports, business correspondence and respond to questions from groups of managers, customers, and the general public.
  • Ability to handle confidential/sensitive information in a professional manner.
  • Ability to manage multi-functional tasks in a pressurised environment, prioritise and multitask.

Applicants must reside in Pietermaritzburg or surrounding area.

Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful. 

Visit our website to view all of our current vacancies: www.mprtc.co.za

Posted on 12 Feb 14:25

MPRTC Recruitment

The most essential and important resource any company can possess will undoubtedly be the talent that they employ. This is where MPRTC is crucial, in that we specialise in the most diverse and complex resource; we supply people, the right people, for your company.

View company profile

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Tuna Steaks with Turmeric Dressing

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News24.com | LIVE: ‘I wouldn’t dispute the records of Parliament’ – Mentor at #StateCaptureInquiry

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2019-02-12 12:00

Former ANC MP Vytjie Mentor is expected to face cross-examination from legal counsel representing parties implicated in her testimony at the judicial commission of inquiry into state capture.

WATCH LIVE: State Capture Inquiry 

(Courtesy of SABC)

Vytjie Mentor testifying at the state capture comm

LIVE NEWS FEED

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Last Updated at 12:28

09:56

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Former Zuma adviser and Hawks official to cross-question Mentor at Zondo commission 

Former ANC MP Vytjie Mentor will return to the Zondo commission of inquiry into state capture on Tuesday for a question and answer session.

It will be day two of her cross-examination at the inquiry, looking into claims that members of the controversial Gupta family used their close relationship with former president Jacob Zuma to capture the state and loot billions from South Africa.

Legal counsel for two people are expected to cross-examine Mentor. Zuma’s former adviser Lakela Kaunda, and Hawks official Mandla Mtolo, had applied to quiz the former parliamentarian.

Mentor had claimed Kaunda was the person who called to set up her meeting with Zuma, which turned out to be one with the Gupta brothers. Mentor also accused Mtolo of once telling her that a case she opened against the controversial family and Zuma would not be investigated, unless she removed the former president’s name.

09:56

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ICYMI: 

State capture inquiry: Mentor insists flight details are accurate despite discrepancies 

Former ANC MP Vytjie Mentor remains adamant that she caught an SAA flight to Johannesburg and back to Cape Town on a Monday sometime between September and October in 2010.

This is despite records before the Zondo commission of inquiry into state capture reflecting that she caught a return flight to Gauteng via SAA on Friday, October 15. 

Mentor is being cross-examined at the commission following her testimony in August 2018. She posted on her Facebook account that she had been offered the position of public enterprises minister by the Gupta brothers if she stopped SAA’s direct flights to India.

09:56

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Guptas want their own video of in loco inspection shown at state capture commission

The Guptas, through their legal representatives, have told the Zondo commission of inquiry into state capture that they want their own video of an inspection of the family’s Saxonwold home to be submitted as evidence.

Former ANC MP Vytjie Mentor is back for cross-examination at the commission after giving testimony in August 2018. 

Before evidence leader Mahlape Sello managed to delve into Mentor’s testimony, Mike Hellens, SC, acting on behalf of the Guptas, made the request.

“The credibility of Ms Mentor is brought sharply into focus in the in loco inspection,” Hellens told Deputy Chief Justice Raymond Zondo on Monday.

Three tapes exist: One shot by Mentor and her lawyers; a second by the commission, and a third by the Gupta family’s representatives. 

09:56

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Vytjie Mentor finds support as she prepares for Zondo commission cross-examination 

Former ANC MP Vytjie Mentor has found support as she prepares to return to the Zondo commission of inquiry into allegations of state capture on Monday.

According to a statement by the commission, Mentor will return to the witness stand to complete her evidence and be cross-examined by those who were granted leave to do so.

Duduzane Zuma, son of former president Jacob Zuma, as well as businessman Fana Hlongwane will cross-examine Mentor. 

She appeared to be tired from all the preparation, posting a photo of herself on Facebook on Sunday with the caption: “Taking a little break from scouring through documents”.

One wrote: “Vytjie remember millions of people who love you for your bravery. Stand firm girl and know South Africans have your back. Brave girl.”

09:56

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State capture inquiry conducts ‘in loco’ inspection at Gupta compound – report 

Investigators and evidence leaders for the Zondo commission into state capture are at the Gupta compound in Saxonwold with former ANC MP Vytijie Mentor to carry out an on-site inspection, according to Business Day. 

According to the report, lawyers for the Gupta family and the inquiry arrived at the property just before 09:00 to conduct an “in loco” inspection. The inspection, which is being videotaped for the commission, is closed to the media. 

It is being conducted after Ajay Gupta claimed Mentor fabricated her evidence and incorrectly described the layout, interior and exterior of the property. 

During her testimony in August, Mentor gave extensive details of the décor inside the house and elicited some quips from the audience when she said she was offered “Indian curry and chai tea”, which she did not enjoy but accepted as a courtesy, News24 reported. 

09:56

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#StateCaptureInquiry: Vytjie Mentor does an about-turn on Fana Hlongwane 

Former ANC MP Vytjie Mentor has admitted that she may have incorrectly identified a man she was introduced to by Duduzane Zuma as Fana Hlongwane during her testimony at the Zondo commission into state capture.

In a letter sent by law firm Webber Wentzel to the commission, chaired by Deputy Chief Justice Raymond Zondo, Mentor states that after having given testimony, she decided to view images of Fana Hlongwane on the internet.

She states that after reflecting on the images she had come to realise that they were “not of the person [she] was introduced to by Mr Duduzane Zuma on the Emirates flight as ‘Chairman'”.  

In August Mentor testified to the commission that Transnet had booked her a first-class ticket to China on Emirates via Dubai. 

09:56

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#StateCaptureInquiry: Mentor breaks down over fears for her safety 

Former ANC MP Vytjie Mentor broke down at the end of day five of the inquiry into state capture, telling the commission she feared for her safety at the hotel where she is currently staying.

“I don’t want to sound alarmist,” Mentor told chairperson of the commission Deputy Chief Justice Raymond Zondo as broke down in tears.

She said two nights ago when she went to sleep she discovered that the latch of her hotel room door was not working.

“I had stayed in that room ever since I have been coming for business of the commission,” she said, adding that “the commission has gone out of the way to make me comfortable in terms of my condition that I discussed with them.”

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#StateCaptureInquiry: Mentor describes her encounter with Zuma at Gupta’s Saxonwold home 

Former president Jacob Zuma did not address the issue of the Guptas offering former ANC MP Vytjie Mentor a ministerial job, but instead tried to calm her down, the commission of inquiry into state capture heard on Tuesday.

Mentor continued with her testimony on day five of the inquiry headed by Deputy Chief Justice Raymond Zondo. She said that Zuma was more interested in her regaining her composure than in the fact that the Guptas had offered her a Cabinet post. 

She detailed her encounter with Zuma at the Gupta compound in Saxonwold in 2010, weeks ahead of a reshuffle in which public enterprises minister Barbara Hogan was fired.

Mentor told the commission that Zuma had walked in while she was in an altercation with the eldest of the Gupta brothers, Ajay, after she rejected the offer of a Cabinet position in exchange for dropping the SAA Johannesburg-Mumbai route in favour of Gupta airline JetAirways.

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After Sales Manager

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After Sales Manager in City Bowl | Automotive Service | Job Mail | 4382049

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R 25 000 – R30 000 + Car + Incentives + Benefits. A unique and challenging position has become available at very reputable lifestyle vehicle dealership. We are looking for a stable, resilient and experienced Manager to run both the Service and Parts departments for this dealership, where you will be fully responsible for the productivity and profitability of each department. It is essential that you have at least 5 years Management experience within a motor dealership and that you have an excellent understanding of both Parts and Workshop. A good business/financial acumen and knowledge of Automate is required. Apply now by sending your full CV and a recent photo to paula@astorrecruitment.co.za

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