General Manager (Couple appointment) : Jozini (KZN) (R45 – 50k)
A well established leisure resort in KZN is looking to place a General Manager to manage their popular holiday destination. This position needs to be filled ASASP
This position might also be suited for a couple jointly experienced within hospitality.
The General Manager (GM) is responsible for the day-to-day management of the resort and its staff. Is accountable for budgeting and financial management, planning, organising and directing all hotel services, e.g. front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
KEY PERFORMANCE AREAS:
- Day-to-day management of the resort
- Manage & coordinate Department Heads (HOD) and Managers:
- timetable
- work schedules
- recruitment and hiring of new staff problem solve staff issues
- execution of performance reviews and
- training of staff
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- Execution of activities via instructions to the HOD’s & supervision of execution
- Manage budgets, forecasts & implement costs savings
- Responsible for in-dept negotiations and relationship building with Governmental entities & Community Leaders; Majority of business is Government conference (44%)
- Maintain high quality of operations (internal & external audits)
- Implement the SOPs optimally in the resort and act as a flag ship establishment for the brand
- Prepare monthly financial reporting
- Ensure effective administration for invoices, payment thereof and drafting of management data
- Complaints management
- Leading meetings and committees required by the group • Ensure +85% guest satisfaction throughout resort.
MUST HAVE:
- 5+ years’ exp within the hotel/lodge/ property industry & Hotel Management
- Related Hospitality qual & Management certificate
- Previous exp in Government negotiations and relationship building
- Sound track record of customer satisfaction
OTHER SKILLS:
- Highly organized and efficient
- Pro-active, result driven and flexible
- Both team player and captain (hands-on)
- Strong written English and copy-writing skills.
- Advanced computer literacy
- Exp in project planning and skilled in prioritizing projects / tasks.
- Strong managerial skills
This position needs to be filled ASAP
