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vrapto
Customer Experience Manager (Cape Town)
Remuneration: | Market related |
Location: | Cape Town, Parow, northern suburbs |
Job level: | Mid |
Type: | Permanent |
Company: | TruthTV |
Job description
Position reports to Head of Marketing. In brief, we want to be known for our great customer experience! We need to not only acquire customers but retain them in this subscription-model business, so our customer interaction will be proactive as well as reactive. The successful candidate for this position will bring energy, a positive spirit, creative ideas and experience of what has or hasn’t worked. This is a description outlining the broad requirements of the employee’s job, and the duties which the employee will be expected to perform. This list is not exhaustive and the employee will be required to comply with any additional duties as reasonably required or imposed by the employer from time to time. Duties include, but are not limited to:
Responsibilities
1. Be TruthTV’s customer champion throughout the company
- Permeate a customer-oriented mindset to all staff at all tiers
- Represent the customer when consulted on content, marketing, PR and production decisions
2. Utilise technology (Zendesk and ViewLift)
- Develop systems in Zendesk with checks and balances to ensure that customers get excellent service
- Become the software expert, training and managing your team
- Utilise the ViewLift customer interface to provide immediate feedback to customers
3. Customer contact
- Implement contact strategies for new customers, failed renewals and cancels
- Do regular surveys to gather customer feedback
- Develop and maintain standard responses to all regular queries
4. Reporting
- Provide regular reports on resolve turnaround times, types of customer queries and other CE metrics
- Flag any issues that may need immediate company-wide attention
5. Manage the customer experience team
- Appoint, schedule and manage a CE team to ensure that customers can get service at peak times.
Company Description
TruthTV, launching early 2020, is a technology-driven video-on-demand platform providing high quality faith and family content to audiences in South Africa, Africa and beyond. Join our dynamic team in start-up phase as we build a superior product for an exciting and growing market.
Proud member of the Bloudruk Groep.
Requirements
- At least five years of work experience in customer service management
- Technologically proficient
- Excellent written and spoken communication skills, in English and Afrikaans
- A love for people!
- Strong administrative and organisational skills
- Strong problem-solving skills
- Ability to coordinate and motivate a team
- Passion for learning and personal development
- Comfortable working and participating in a Christian company
Posted on 28 Nov 10:50
Leigh Rautenbach
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Junior Sales Representatives Free Full Training Provided/day Shift
Neshinna Promotions is a dynamic sales and Marketing Company based in Grahamstown. We need people with a passion for customer service and the desire to progress and to join our growing team! Requirements: *Must have matric. Ages 18-29 yrs. *Strong communication skills and a professional image are important to our clients to maintain their brand’s image. Send your CV to – hrdepartment.neshinnapromotions@gmail.com Successful applicants will be invited to meet with us right away
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Kayla Itsines Was ‘Devastated’ the First Time She Exercised After Giving Birth
Instagram-famous personal trainer (and all-around badass) Kayla Itsines had a baby girl in April—but from the day she announced she was pregnant, Itsines was very vocal about her journey to motherhood and all it entailed (like how she struggled with morning sickness and restless leg syndrome while pregnant.)
Now, Itsines is opening up about one of the more difficult parts of her postpartum journey: Hitting the gym for the first time after her caesarian section—just six weeks after her daughter, Arna Leia Pearce, was born.
Itsines, a lifelong athlete, was eager to get back to working out after she gave birth. She tells Health, “My first session back at the gym, I went onto the treadmill, and I was like, ‘Alright, cool. I’m going to do a fast walk because they told me I could walk.’”
But that fast walk didn't go entirely as planned. “I stupidly put the treadmill up to a fast walk speed that I used to be able to do. The treadmill started going. I started to feel this weird, odd pain on my right side," she says. "The treadmill pick[ed] up pace quite quickly. I started to panic; I couldn’t turn the treadmill down fast enough.”
Itsines wasn’t able to spread her legs to the sides of the treadmill so she could get off the moving track, and she grew worried she would face plant on the moving belt. Luckily, it slowed down in time for her to regain control, but that incident made her realize just how much her body had changed since she had a baby. That day she ended up walking slow for about 13 minutes. “Then I had to get off,” says Itsines.
RELATED: Kayla Itsines Dishes on Her Fave Foods and More
The realization that she wasn’t as fit as she’d like to be was a tough one. “It was a struggle, really hard. I just remember being so upset and devastated that I wasn’t able to complete [a workout],” says Itsines. That struggle is what led to her new post-pregnancy workout program, to help women who have just given birth figure out how to get back in shape in a safe way. The workouts featured in the program, which include strength-training exercises and low-intensity steady state (LISS) cardio, are 15 to 25 minutes long, and the program lasts 16 weeks.
Itsines says that one thing that made this part of her journey especially difficult was that she didn’t know what it felt like to be out of shape. “It’s different for a person who has, maybe, never worked out before," says Itsines. “For me, I don’t remember not being fit. So I was super confused.”
Itsines stressed the importance of listening to your body when you return to the gym after giving birth, explaining that this is not the time to test your limits. “If I could give advice to women, it’d be not to push them to go straight back into fitness. Not to put that pressure on them. Just take it easy.”
RELATED: Kayla Itsines’ Top Exercises for Legs, Arms, and Abs
Of course, listening to your body is important during any workout session, but you should be especially mindful of any pain you feel when you’re getting back to your workout routine after giving birth. You should also pay attention to any dizziness you experience and any tension or pulling sensations you may feel, Kayla says.
Monitoring your hydration and energy levels is important, too. “You’re sleep deprived. Listen to your body; if you need sleep, then sleep,” says Itsines.
While getting back in shape after having a baby might seem overwhelming at first, it’s definitely not impossible. Like most fitness goals, it requires taking baby steps, for lack of a better word. Luckily, Itsines says that the scary treadmill incident on her first day back didn’t scare her away from the gym the next day. “I went back every day. I just showed up and tried to do as much as I could. Maybe it was just a five-minute walk or some arm workouts that went for five minutes or two minutes, whatever I could handle,” says Itsines. “I just did that and slowly built up my strength to be able to do a workout.”
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Sport24.co.za | Lions in talks with another former Springbok veteran
Cape Town – Following hot on the heels of their signing of veteran prop Jannie du Plessis comes the news that the Lions are in talks with another former Springbok ahead of next year’s Super Rugby season.
READ | Post-Whiteley Lions: Lean pickings in 2020?
The Johannesburg franchise have been hard hit by a number of departures and injuries to key players and are looking to fill the voids across the park ahead of the tournament which starts with a trip to Argentina to face the Jaguares for new coach Ivan van Rooyen on Saturday, February 1.
Apart from coach Swys de Bruin’s exit, the Lions will also be without Sylvian Mahuza, Madosh Tambwe, Ruan Combrinck, Harold Vorster, Lionel Mapoe, Nic Groom, Kwagga Smith, James Venter, Stephan Lewies, Lourens Erasmus, Malcolm Marx, Robbie Coetzee and Jacobie Adriaanse – among others – in 2020.
In addition, Hacjivah Dayimani will split his attention between Super Rugby and playing for the Blitzboks, while skipper Warren Whiteley has a long-term injury which has sidelined him from rugby for the foreseeable future.
In a ray of potential positive news, the Lions on Wednesday confirmed they are in talks with former player and 43-Test Springbok, Willem Alberts.
Alberts, now 35, began his career at the Lions before moving to the Sharks and then on to French Top 14 side Stade Francais.
Stade Francais have endured a horrid start to their 2019/20 season, which saw the recent resignation of coach and director of rugby Heyneke Meyer.
Stade Francais currently find themselves rock-bottom of the Top 14 standings, a full seven points adrift of the next lowest side – after just nine matches.
Nicknamed the “Bone Collector” for his crunching tackles and strong carries, should Alberts put pen to paper it would be a huge boost for the Lions who finished a lowly ninth in this year’s Super Rugby.
– Compiled by Garrin Lambley
The Lions Rugby Company can confirm that we are in talks with flanker Willem Alberts.#LionsPride pic.twitter.com/v3SUpawgkB
— Emirates Lions (@LionsRugbyCo) November 27, 2019
News24.com | Case against alleged lion cub ‘smugglers’ delayed as police get DNA samples
The case of three men accused of smuggling a lion cub into Cape Town’s southern suburbs will continue in February after it emerged that the investigating officer is trying to obtain DNA evidence from the place the cub was allegedly smuggled from.
Shurud Jacobs, Moegamat Rayaan Simons and Sulaiman Effendi were arrested in August after the cub was found at Effendi’s Athlone home.
News24 previously reported that the cub was transported from Thabazimbi, north west of Pretoria, to the Western Cape.
After it was found, the Stock Theft Unit registered a possession of endangered species docket and the cub was taken to a place of safety.
Appearing in the Wynberg Magistrate’s Court on Wednesday, the men heard that the investigating officer was in Thabazimbi, gathering evidence to establish whether the cub in question was, in fact, the one taken from Thabazimbi, as was previously reported.
Police previously said the cub had an estimated street value of R50 000.
The State requested the return date to give enough time for the DNA analysis to take place and to compile a report.
The three men – aged 28, 29 and 31 – were arrested for allegedly possessing a protected animal.
All three men are out on R5 000 bail each.
The matter has been postponed to February 13.
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