Applications are invited for the above mentioned position to be based at Supply Chain, Springs.This position will report to the Management Accountant
Key Performance Areas would include, but are not limited to:
Analyse monthly regional cost and budget variances.
Prepare and analyse regular statistical reports.
Be involved in the budget and forecasting processes.
Participate in regular internal audits of DC’s in the region.
Perform Ad hoc financial project studies.
CAPEX Control and Asset registers
The successful candidate must have the following experience/skills:
Final year of obtaining tertiary qualification or completed degree
Computer literacy – Word, Excel, PowerPoint will be an advantage
Good interaction / interpersonal skills.
Strong analytical abilities and administrative skills.
High level of attention to detail.
Effective time management;
Ability to multi-task and perform under pressure.
Ability to work in a team
Willingness to travel and work after hours
Driver’s License
Successful interns will be expected to enter into a 12 month contract
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As the economy bites and more consumers are downgrading their medical scheme cover to lower benefit options to cut costs, they are not realigning their ‘consumption-based’ expectations and are struggling to decipher the complexity of benefit options and scheme rules.
Image source: Getty/Gallo
The South African Customer Satisfaction Index (SA-csi) for Medical Schemes (2019) provides insights into the overall level of satisfaction of customers of medical scheme providers – Bonitas, Discovery, Gems, Medihelp and Momentum. Gems is the only closed medical scheme included in the survey. Consulta, which conducted the survey, polled 1,707 medical scheme members across five of the leading schemes by membership numbers.
Overall, customers indicated that they do not believe that the premiums paid match the quality of cover and experience on offer. Across the board, the industry is struggling to meet the needs of customers in terms of benefit design that meets the needs of customers in a simple and transparent manner. No outright leader was identified in this year’s index, with Bonitas and Discovery obtaining a joint leadership position, Medihelp coming in on par with the industry average (72.9) while Momentum is just below par and Gems lagging in last place.
Customer satisfaction – overall index
Bonitas (75.1) and Discovery (74.8) lead the industry, Medihelp (73.5) come in on par with the industry average score of (72.9), while Momentum scores just below and Gems with the lowest score at 68.3. Overall customer satisfaction for the industry has increased to 72.9 compared with 71.6 in 2018.
Bonitas and Discovery were the only two schemes to show an improvement on 2018 scores, with Bonitas showing a big improvement of 4.9 index points in 2019, followed by Discovery with 1.7 index points.
Gems (-0.5), Medihelp (-1.6) and Momentum (-1.3) showed a decline on overall customer satisfaction compared with 2018 scores.
While Discovery, Gmes, Medihelp and Momentum have stayed relatively stagnant on overall customer satisfaction scores for the last two years, Bonitas has made a significant improvement in 2019, suggesting that recent strategic reviews of its benefit options and member focus are starting to pay dividends.
Customer expectations and perceived quality
Across all brands, customer expectations are not being met consistently. South African customers have very high expectations of their medical scheme providers (industry average of 80.6) given the fact that it’s an expensive buy and communication around benefits is often not done clearly.
Bonitas and Medihelp are the only two brands that showed a positive gap – albeit marginal – where perceived quality meets customer expectations.
Perceived value
Perceived value is a measure of the quality, relative to the price paid. The perception of value for money is a very strong predictor of future usage and company growth.
In terms of the value index, Medihelp (71.6) takes the lead, Bonitas (70.9), Discovery (70.6) and Momentum (71.4) are all on par with the industry (69.6). Gems is below par at 66.1. Bonitas and Discovery are the only two schemes that saw a marginal increase in perceived value score compared with 2018.
However, when perceived value is overlaid with the price-quality alignment, customers of all brands feel that the premiums charged do not match the quality of the cover and experience on offer. In this regard, Discovery has the biggest gap (-6.2) in perceived value and price-quality alignment, followed by Bonitas (-5.8), Medihelp (-4.9), Momentum (-3.9) and Gems (-2.3).
Complaints incidence and resolution
Of the complaint incidence across the industry, customers complained most about fees and charges (22%), claims issues (19%), terms of cover or scheme rules (13%), feedback (9%) and waiting time (7%).
Discovery and Medihelp have the most complaints about fees and charges, both at 28% and above industry average (22%).
Medihelp has the highest incidence of claims-related complaints at 26% and well above industry par of 19%.
In terms of complaints incidence and handling the industry average of complaints incidence is 15.9/100 and complaint handling is 48.6/100.
Discovery has the lowest complaint incidence at 13.2/100 and complaint handling of 51/100. Bonitas’ complaint incidence is at 14.3/100 and complaint handling of 51.5/100. While Medihelp has a complaint incidence slightly higher than industry par at 15.8/100, its complaint handling score is well above industry par at 55.7.
Momentum and GEMS perform below average in this category.
Customer loyalty
Bonitas has the most loyal customers at 69.4%, above industry par of 64.0%, and has also seen a big improvement of 7.5% in loyalty score compared with 2018 (61.9%).
Discovery, Medihelp and Momentum all saw a decline in customer loyalty scores.
Net promoter score
This measures the likelihood of a person recommending a brand.
Bonitas has the highest net promoter score (NPS) at 21.6%, which is well above the industry average (9.5%). Customers are active promoters of the brand to others, with 45% of customers recommending the brand. It also has the lowest number of detractors at 24%.
Compared with 2018, Bonitas has seen a radical increase in NPS score when it came in at a low of 2.6%, suggesting that its focus on benefit simplification and customer satisfaction and complaints handling have had a marked impact on how customers perceive the brand, and their willingness to endorse it to others.
Discovery follows with an NPS of 14.5% which is on industry par and marginally up on its 2018 score of 12.2%. 41% of Discovery customers actively promote the brand, and 27% are detractors.
The balance of scores see a big drop-off on NPS performance well below industry par – Medihelp (10.9%), Momentum (8.4%) and Gems (-6.7%). Gems has a high percentage of detractors at 43%, well above its promoters at 36%.
Treating Customers Fairly (TCF)
The degree to which customers feel they are being treated fairly by their medical scheme is highest with Medihelp (78.2) and Bonitas (78.9) – both above the industry score of 76.2.
Discovery follows with a score of 77.1 which is in line with the industry.
Gems (73.6) and Momentum (72.9) are lower than the rest of the industry.
Overall score
The make-up of the overall TCF score looks at seven key aspects including:
Fair treatment of customers
products and services that address customer needs
Transparent and easy to understand information
Advice that is suitable for the customer’s circumstances
Products and services deliver as expected
It is easy for customers to claim, change provides, complain or consider other providers
Customers are treated with respect and there is an open relationship
Annual private healthcare increases have been well above, if not double inflation, for more than two decades now which has steadily eroded the benefits that consumers can afford, with many forking out as much as 20% of their monthly income for medical aid. In response, consumers have opted to downgrade to more affordable benefit options.
A sought-after company is seeking a senior Java developer to join an elite team of developers doing groundbreaking and exciting work, you will be working with an industry of IT specialists who are motivated and driven to develop to their best ability, through constant training.
Java developer is required for a position at a company who are at the front of technological advancements in South Africa. The ideal developer would need to have rigorous experience and expertise in the Java space. You will need to take the initiative in accelerating new projects while leading a team of ambitious developers.
Requirements
Candidates are required to have a minimum of 4-6 years’ experience in the Java space with knowledge on the following:
Hibernate
Spring
Java
Jpa
AngularJS
JavaScript
Github
Agile
Duties and responsibilities
Design and develop unique products
Assessing current systems using innovative tools to explore avenues for possible improvement
Ensuring the quality and success of current systems is constantly upheld
Tracking each stage of the project development
Creating coding for various platforms
Qualification
Bsc computer science
The reference for this position is RS45711. It is a permanent position based in Sandton offering a salary up to R 700 000 per annum cost to company, negotiable based on experience. Contact Rylene on
az.oc.egrem-e@senelyr
or call her on 011 463 3633 to discuss this and other opportunities.
Posted on 17 Oct 13:48
Apply by email Rylene
Or apply with your Biz CV
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A leading South African company that promotes work–life balance, requires a senior Java developer to join their seasoned group of developers. They strive on prioritizing employee wellbeing and aim to create a working environment that is beneficial to employees from diverse walks of life.
You will join developers who strive to break barriers that govern the development and effectively set the benchmark in IT development.
Requirements
You are required to have a minimum of five years’ Java experience and applicants are also encouraged to have the following:
EJB
HTML
JSF
SQL
UML
SOAP
JAXB
JQuery
Duties and responsibilities
Develop and design Java systems based on requirements
Estimate the timeframe to complete projects
Keep a lookout for technological market trends
Mentor junior developers
Qualification
Bsc Computer science
The reference for this position is RS46743. It is a permanent position based in Sandton offering a salary up to R900k per annum cost to company, negotiable based on experience. Contact Rylene on
az.oc.egrem-e@senelyr
or call her on 011 463 3633 to discuss this and other opportunities.
Posted on 17 Oct 13:47
Apply by email Rylene
Or apply with your Biz CV
Create your CV once, and thereafter you can apply to this ad and future job ads easily.
Born out of digital, integrated communications agency Publicis Machine is home to 100 adventurous minds. The agency combines incisive strategy, award-winning creativity and cutting edge technology to transform their client’s business. It is represented in both Johannesburg and Cape Town and features additional talent across four specialist pillars: Narrative (content marketing), Answered (research), Moon Walk (public relations), and Nurun (technology specialist).
We’re looking for an experienced and passionate Content Officer to work on one of our financial services clients. This is a full-time contract position that requires a senior person with a strong editorial background and a wealth of experience in the realm of digital.
Specification:
Strong editorial and communications background across multiple platforms – minimum three years as an editor of an online or print publication
Ability to multitask and plan across a range of projects.
Solid time management skills are essential.
Ability to work independently and make things happen.
Ability to bring creative thinking to a range of different marketing and content opportunities. Need to think out of the box!
Very strong English language writing and editing skills.
Ability to be firm in one’s beliefs on what makes great content.
People person, with good problem-solving skills and the ability to represent the agency in front of clients.
Be a strong leadership figure.
Confident reporting and presenting to key clients.
Comfortable tackling a range of content pillars, including content for clients in: financial services, FMCG, alcohol and more
Well-versed in digital content best-practice and strategy, from mainstream social media channels and websites to digital magazines, WhatsApp and more.
Strong journalistic network of content writers, creators and producers for commissioning work.
Be fundamentally passionate about the power of content and content marketing, be excited by delivering great work to clients, and be willing to go above and beyond, outside of the 9-to-5.
Creatively-minded and able to assist with creative direction on shoots.
Requirements
Content planning, creation, editing and management:
In collaboration with client, plot monthly communication schedule (promotional mailers, newsletters, SMSs, web banners, social media posts).
Plan related content to support the monthly planning (write or commission, edit).
Commission writers and maintain a good freelance base of expert writers to contribute as needed.
Write copy as required for the elements (or brief junior writer to write as required).
Brief the communication elements into design studio and manage the process, with guidance for creative look and feel.
Conceptualise and write copy for communication elements as required by the client.
Strong writing skills to ensure style is consistent and that complicated topics are clearly explained to the member.
Ability to plan and edit content to take it to the next level, including turning articles into infographics, generating increasingly interactive and personalised content (like quizzes, gamification etc.)
Strong understanding of Google and Facebook analytics; able to compile reports on content performance for clients and present these to key stakeholders monthly.
Manage content budgets and timings, with the support of client service team.
Strategy:
Take briefs from clients or potential clients, perform content audits and reviews and provide content marketing strategy, across print and digital.
Support teams in pitches by providing strategic content thinking for a variety of potential clients.
Constantly review the content marketing strategy you are implementing with your clients and optimise for best results; ensure all content produced is insights-led and performance-based.
Advise on content marketing and digital content best practice, for both in-house team and clients.
Relationship and network:
Grow meaningful, trust-based relationships with clients to ensure long-lasting business agreements that deliver on client needs.
Manage client relationships and place the client at the heart of your work.
Identify new business opportunities and nurture relationships with key stakeholders to allow for business growth.
Build trust-filled relationships within your team and among your peers at the agency so that you are both a pleasure to work with, and you enjoy working with those around you.
Manage any junior staff members allocated to your team, including mentoring their professional growth and becoming invested in their future at the agency.
Posted on 17 Oct 10:40
Apply by email Aaliyah Hoosain
Or apply with your Biz CV
Create your CV once, and thereafter you can apply to this ad and future job ads easily.
In October 2018, Citi Foundation and TechnoServe launched the Youth Ideas Development (YID) Program, a 12-month youth commercial and social entrepreneurship development program aiming to build a culture of creative and innovative thinking within South African youth.
The program attracted over 100 participants between the ages of 18-30 from previously disadvantaged communities in Johannesburg (Tembisa), Durban (Kwa Mashu) and Cape Town (Harare, Khayelitsha), with the intention to select 90 candidates from the three locations.
The YID program is financially supported by Citibank through the Citi Foundation and implemented by TechnoServe. This is an ongoing partnership that aims to grow entrepreneurship and upskill the youth so that they may play a meaningful role in the economy of the country.
The program also collaborated with government bodies (NYDA, SEDA), municipalities (City of Cape Town, Ekurhuleni Municipality, City of Durban) multiple local businesses, placement agencies and sector-specific organisations to recruit candidates and deliver an impactful program.
The program finalists got the opportunity of earning an income through two streams.
The first stream entailed experiential learning opportunities in a variety of sectors to further the participants’ experience in their specific industry and the second stream was enterprise development and incubation where participants would receive support through training and continued mentorship to commercialise a product or service in order to earn an income.
After an intense eight-week masterclass training on creativity, idea mapping, innovative thinking and entrepreneurship, the youth were taught how to effectively pitch their business ideas. This was followed by a pitching competition, where the candidates presented their improved ideas to a panel of judges. Thirty-seven promising young people were shortlisted, 28 of which have received grant funding to start their businesses and nine secured experiential learning placements in host companies related to their business interests.
Program highlights
The program has profoundly impacted the lives of the participants in various ways. One participant is Phumzile Mthembu, a 26-year-old from Tembisa, Johannesburg who owns Ingcweti which manufactures a coconut-based cosmetic range, with a focus on baby skincare.
Through the program, she learnt how to pitch her business and has gone on to win over R100,000 in prize money from pitching competitions and received multiple accolades including a top 10 finish in the 2019 Entrepreneurs Challenge despite her business being only 11 months old.
Speaking on her experiences with YID, Mthembu says, “I believe what they are doing for our businesses is great as entrepreneurship is needed especially now that the youth unemployment rate has increased to 55%. The amazing support we get even after classes are over is just amazing and am begging them not to end this program because it’s going to bring a lot of change especially for our township economy.”
Through the program’s experiential learning intervention, the YID team pursued the placement of promising young entrepreneurs who have exceptional ideas but need more industry exposure.
One such candidate is Thokozani Zwane, who wishes to one day own a renewable energy company. The program was able to secure placement at the South African Alternative Energy Association (SAAEA), which is perfectly placed to offer the candidate the much-needed sector knowledge as he prepares for his future endeavours.
The program would not have achieved these milestones without the Citi Foundation’s ongoing commitment to the development of entrepreneurship and job creation in emerging economies around the world.
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Our client, a highly successful PR agency, seeks the services of a PR account executive to join its highly successful team.
The executive will be responsible for the full public relations function on behalf of clients of the company. This includes ensuring that the communication plans that have been proposed and accepted by clients are implemented creatively and quickly. Firm and open relationships with clients and the media are essential and need to be developed and maintained. The executive will be responsible for maintaining and actively managing the allocated accounts both strategically and tactically.
1. Adhering to the administration required by the management, including consistency of all outgoing communications.
2. Actively managing the day-to-day running of retained clients business and maintaining regular contact with them.
3. This will include:
Following up any requests made by clients pertaining to communication.
Preparing for and attending status meetings with clients according to an agreed timetable.
Taking minutes and issuing accurate contact/status reports within 48 hours of the meeting.
Constantly seeking fresh communication ideas and angles and discussing these with clients.
Researching, writing, checking and issuing press releases using the correct format.
Following up the releases or angles presented to media on a consistent basis.
Maintaining up-to-date media and feature lists on behalf of clients.
Checking articles and disseminating as necessary.
Preparing quarterly reports on all activities undertaken and discussing these internally and with clients assigned to you.
Participate in the sourcing of leads for new business prospects.
Present the company’s credentials together with other executives when requested to do so.
Assist in the preparation of strategic and tactical plans for clients.
Ensure that deliverables agreed to with clients are addressed and achieved.
Establish professional relationships with clients for purposes of retention of the business.
Develop and maintain relationships with key target markets such as journalists and analysts.
Generally act in a manner and with an attitude befitting the culture and status of the business and its associate companies.
Attend client functions as and when required.
Develop and maintain a working relationship with all members of the team.
Requirements
Strong client service skills
At least two to three years’ experience within a public relations agency, where you will have attained account management level
Media relationships must be very strong with the ability to create maximum exposure for clients
Commitment to a strong work ethic
Good written, verbal and listening skills
Ability to plan, organise and control work flows
Self-motivated and disciplined
Accountable and responsible
Good team player
Posted on 17 Oct 09:26
Apply by email Yolanda Gibbon
Or apply with your Biz CV
Create your CV once, and thereafter you can apply to this ad and future job ads easily.
Cape Town – Former Juventus coach Massimiliano Allegri has dismissed suggestions he is ready to become the next manager of Manchester United.
Reports in the press are rife suggesting that United are ready to replace Ole Gunnar Solskjaer with the Italian, who is currently a free agent after leaving his job with Juventus at the end of last season.
Ed Woodward has insisted that United will stick with Solskjaer as they look to take the club in a new direction and will stick to the plan, but that is not stopping suggestions that a change in manager will be made sooner rather than later.
It has been claimed that talks have already taken place with Allegri with a view to him replacing Solskjaer, but the Italian tactician was quick to dismiss such talk.
“I don’t speak English enough yet, but I’m learning,” Allegri has been quoted as saying.
The former AC Milan coach is known to have been learning English with a view to one-day managing in the Premier League, and he is sure to be interested in the United job should it become available down the line.
Whether Allegri would be deterred by the fact that big names such as Louis van Gaal and Jose Mourinho have already been axed by the Reds, remains to be seen, but he could be offered the opportunity at some point.
Other jobs could, of course, become available and the Italian has also been linked with replacing Mauricio Pochettino at Tottenham should he move on.
Allegri will not be without a job for long and United may be thinking they have to move soon if it looks as though things will not improve with Solskjaer in charge.
A lot could hinge on this weekend’s big clash against Liverpool at Old Trafford when a bad result will put another nail in Solskjaer’s coffin.
As a member of our Go to Market team, you will be part of a fast-paced, customer-centric, sales orientated environment, providing efficient skills in the area of sales.
As a Sales Graduate, you will have the support and resources to grow and develop your career in sales. You will have the guidance’ input; mentorship and support from senior managers, executives, colleagues, and resources to develop a tailored path in a successful career in sales. You will learn the various elements of what goes into being a successful sales individual.
More so, you will be exposed to a leading Software as a Service company being exposed to complex sales with multi-product/service and integrated solutions.
You will have the opportunity to be exposed to a variety of blue-chip companies across industries. You will become integrated into our Go to Market team.
Key responsibilities:
Market development and “cold calling”
Pipeline, forecast and lead management
Qualify sales meetings using tools such as LinkedIn, Internal CRM systems and lists provided by Marketing.
Responsibility for the Channel Partner CRM system (updating of contract details and other important information)
Be involved in all training activities and provide assistance to trainers
General support to the Go to Market team.
Facilitate and attend Partner events
Supporting sales marketing campaigns
Preparation and consolidation of sales enablement content
Assist with sales enablement research and market analysis
Respond and escalate inbound partner queries
Essential qualification/s:
The successful graduates must have completed the following in the last two years:
Business Degree
BCom Degree
Essential personal characteristics:
Composed
Strategic
Analytical
Task-driven
Goal-oriented
Ambitious;
Tenacious;
Energetic and enthusiastic;
Goal and solutions orientated;
Passionate about Technology;
Passionate about learning and self-development;
Resilient;
Adaptable and flexible;
Well-spoken;
Professional and presentable;
Curious and problem solving
NB!! Graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts.
Requirements
Please note: In order to apply for this and other internships, please click on the apply button which will take you to the interns’ platform – www.trustedinterns.co.za. Register your profile, and once approved, you can go ahead and apply.
