This is an excellent opportunity for a Customer Service Agent / Supervisor seeking to make a progressive career step. Leading a small team you will be responsible for ensuring customers receive a first class service and all queries are dealt with in a timely and prompt manner. Key Responsibilities: Ensure Calls and Emails are answered by the Team in a timely manner monitoring delivery status.
Provide support and guidance to individual staff
Deal with escalated calls and queries
Manage the resolution of any jobs which are passed to query.
Close liaison with Operations teams (Warehouse and Transport)
Candidate Specification: Good understanding and knowledge of Customer experience.
Strong communication skills.
Good networking skills with the ability to create relationships internal/external.
Previous software operating skills, including MS Office.
Ability to remain focused in a pressurised environment. Working Hours will be from 9am to 5pm – Mon – Fri
Submit Application to: janine@nexdirect.co.za
vrapto
Sport24.co.za | SA golfers tackle tournaments in Amsterdam and Michigan
Cape Town – Last week, Mbabane and Hamburg were on the collective minds of South African golfers as tournament destinations. This week, it’s Amsterdam and Michigan.
There’s the KLM Open teeing off at The International in the capital of Holland on Thursday, and the Greenbrier Classic at White Sulphur Springs for the resumption of the PGA Tour.
There’s no event on the Sunshine Tour this week as the next stop on the local circuit will be the Vodacom Origins of Golf Humewood in the Eastern Cape on September 26.
The Amsterdam tournament has a purse of €2 million (R32 411 631) and the South Africans in the hunt there include Brandon Stone, George Coetzee and Wilco Nienaber.
Leading the field are Martin Kaymer of Germany, Patrick Reed of the USA and Sergio Garcia of Spain.
Across the Atlantic, the PGA Tour event is officially called A Military Tribute at The Greenbrier and it boasts a not too shabby purse of $7.5 million (over R110.3 million).
Branden Grace is flying the South African flag in a field led by Americans Bryson DeChambeau and Bubba Watson, while a few other big names take a break, including Brooks Koepka of the USA and Northern Ireland’s Rory McIlroy.
The world rankings heading into this week’s tournaments are led by Koepka, McIlroy, Dustin Johnson (USA), Justin Rose (England) and Justin Thomas (USA).
Grace sits 82nd on the global ladder, but three compatriots are ahead of him: Louis Oosthuizen (22nd), Justin Harding (53rd) and Erik van Rooyen (60th).
Junior Debtors
Are you looking for a new opportunity to use your Debtors experience? We have an excellent opportunity for a suitable Debtors administrator to join our clients logistics department. We are requiring a candidate with competent debtors experience and expertise in analysing billing data to ensure information is correct and valid at all times.
REQUIREMENTS:
Matric plus Accounting/ Bookkeeping/ Finance-related qualification advantageous
3 – 5 years’ experience in a similar position
Microsoft Office, Excel and experience working on an accounting package
Good written and verbal communication skills
Methodical and excellent attention to detail
Analytical with good problem-solving skills
DUTIES:
Managing the full debtors function
Reconcile customer accounts with accurate reconciliations
Resolve billing issues and validate billing data to ensure accuracy
Make appropriate corrections for any errors detected
Support other departments and employees
Compile monthly billing reports
Initiate credits and adjustments to client accounts within policy limits
Collection of Company money from customers
Monitor and manage overdue accounts
Compile 60days older reports
Manage relationships with the clients in order to reduce exposure to potential bad debt
Identify problem accounts and provide regular updates of receivables to management
Senior Entry Clerk
- Ad Placed : 12 Sep 2019 09:00:54 Affiliate ad
- Remuneration : PER MONTH
- Employment Type : Full Time
- Employment Level : Senior Management
- Industry :
- Professions
Other Professions - Region : Kwazulu-Natal
- Company : Mast Recruitment
Work for a leading in the Freight Forwarding Industry.
- Processing customs clearances
- Supervise team when the manager isn’t there
- Manage workflow
- Ensure correct tariff classifications
- Report any errors and potential risks
Skills:
- Must have a minimum of 5 years working experience as Customs Broker / Tariff Specialist
- Must have knowledge of Customs Compliance
- Have a sound knowledge of Customs procedures and processes
- Have been involved in Customs Clearing
- Freight Forwarding & or Customs Clearing Courses will be an advantage
To apply for this vacancy please access this job advert on a desktop computer.
Apply for other Jobs on Job Mail.
Professional Nurse (contract) Nimart/prep X2 Rhi
A Professional Nurse (Contract) NIMART Trained x 2 – PrEP Project vacancy is available at our Client Wits Health Consortium’s Reproductive Health and HIV Institute (RHI) in Mthatha and Motherwell in the Eastern Cape.
Background
The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa’s health challenges.
It is located within the University of the Witwatersrand and addresses some of the greatest public health concerns affecting our region, including HIV and its related problems, sexual and reproductive health and vaccinology. This is done through pioneering, multi-disciplinary research; responsive technical support and innovation in health services; and evidence-based policy development and advocacy with national, regional and global stakeholders.
The Wits Reproductive Health and HIV Institute (Wits RHI) is a leading research institute attached to the University of the Witwatersrand. We address some of the greatest public health concerns affecting the region, including HIV, sexual and reproductive health, and vaccinology. We do this through pioneering, multi-disciplinary research; responsive technical support and innovation in health services; and evidence-based policy development and advocacy with national, regional and global stakeholders. Our Key Populations Programme seeks a Technical Advisor to join our senior leadership team.
Main purpose of the job
- These are contract positions, which require experience in clinical knowledge, as well as nursing qualifications with specific emphasis on a NIMART certificate, PrEP exposure and training
- The Pre-exposure Prophylaxis (PrEP) for Adolescent Girls and Young Women (AGYW) project requires the services of two Professional Nurses that will be responsible for providing all comprehensive health services (including SRHR) for Adolescent Girls and Young Women (AGYW)
- The candidates will be responsible for the day-to-day activities within a cluster (clinic (s), schools, tertiary institutions)
- The activities include the provision of mobile PHC, HIV Prevention, Care and support services for Adolescent Girls and Young Women (AGYW), including PrEP, ART, SRHR, linkage to care, adherence support, phlebotomy, interpretation of results and ensuring that clients remain in care
Location
- Mthatha in King Dalindyebo – EC (X1)
- Motherwell in OR Tambo – EC (X1)
Key performance areas
- Engagement with AGYW, and other key role players to identify area where AGYW are found on a regular basis
- Produce weekly work-plan with a list of AGYW hotspot areas, with planed route of delivery of services
- Identification of allocated funder targets, and design outreach schedule to reach target population, daily, weekly, monthly
- Establishment of stakeholder team and organising meetings to include AGYW and other role players
- Produce reports on demand creation and awareness campaigns and activities used to reach AGYW
- Orientation of facilities, and involve AGYW in the project model, services available and hours of operation
- Provision of behaviour change information on issues related to HIV, TB, STI, SRHR, PrEP, ART, and other related information within the community
- Orientate DOH PHC facilities, and make them aware of project implementation
- Ensure DOH policies and guidelines are available, and keep up-dated on developments
- Attend regular training on all guidelines, and keep up-dated of changes
- Obtain letter of authority from the DOH to receive a list of commodities required to provide PHC services for AGYW
- Together with the Project Manager: National Coordination, order PHC drugs according to the DOH recommendations and keep record of stock in, stock-out
- Sensitization training
- Conduct risk reduction counselling
- Conduct the following screening services for HIV, TB, STI, Syphilis, HPV, pregnancy and other minor alignments
- Registration of clients using the clinical chart for Pre-ART, and ART
- Open clinical charts for clients for both PrEP/ART
- Phlebotomy-interpretation of results
- Documentation of all relevant patient results and information
- Clinical assessment of clients
- Counselling for PrEP, ART, and contraceptive choices
- Initiation clients on PrEP, PEP, STI treatment, FP, and ART
- Adherence support groups for PrEP, PEP and ART
- Stock management and control, including drug supplies and commodities
- Quality assessment and control
- Produce electronic mapping data-base
- Produce reports on relevant out-reach activities and outcomes
- Monitor PrEP/ART numbers on a weekly, monthly and quarterly basis
- Monitor effective benchmarks for measuring and analyze, review, and report on effectiveness of policy
- Regularly feedback on service standards, and new developments
- Quality Control of source documents and ensure data collection tools are completed in line with protocol and good clinical practice guidelines
- Maintain and build relationships with NDOH and DBE, provincial and district DOH and any other medical/social services and stakeholders linked to the project
- Keep abreast of current news and events to report to management
- Engage regularly with key stakeholders, e.g., DOH, Civil Society, DBE
- Up-date stakeholders on new developments
- Promote interest in the Project PrEP programme
- Promote the clinic in the cluster they have been assigned to ensuring that the visual IEC materials are available
- Participate in regular planning sessions with RHI/DOH and other key stakeholders
- Establish effective working relationships with internal and external team
- Strengthen and support the referral system between the community, schools, clinics, and hospitals to ensure that clients are linked to care
- Conduct regular focus group discussions, support groups and adherence support groups to increase uptake of PrEP/ART Support the implementation of strategies to ensure retention and adherence
- Support and strengthen the use of B-Wise as a source of educational information related to HIV and HIV Screening Work closely with WBOTs, peer navigators and counsellors to document and respond to issues arising in the community
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
- Create a database for client follow-up and trace missed appointment immediately
- Maintain a positive attitude and respond openly to feedback
Required minimum education and training
- Professional Nursing Diploma / Degree
- Certificate in NIMART with PrEP experience
- A/PC 101
- Dispensing license
- Proficiency in MS Office
- A valid driver’s license and own vehicle
- Public Drivers Permit (PDP ) is an added advantage
Required minimum work experience
- Minimum 2 years experience working within or supporting the public health sector
- 1 year experience in NIMART
- Experience working with Adolescents, or on Adolescent health focused projects
- Experience working in the community and providing PHC mobile services
Desirable additional education, work experience and personal abilities
- Good interpersonal skills and the ability to navigate complex situations
- SRH, AYFS trained or experience and certification in Good Clinical Practice is an advantage
- A demonstrated understanding on how to screen, assess, diagnose and treat clients for HIV STI and TB
- Good understanding and ability to provide comprehensive health services including but not limited to HTS, PrEP, FP, Pregnancy and ART services
- Ability to conduct adherence support groups, contraceptive counselling, and charting and conducting quality control assessments for clinical activities
- Systems thinker, ability to think through multifactored problems
- Experience working in a donor funded organisation/ NGO or project-based environment
- Experience of working with in and out of school youth
- Adaptable, willing to take initiative / a self starter
- Strong organisational and multitasking skills, and a proactive approach
- Knowledge of and passion for health related issues
- Knowledge of youth (age 10-24) culture in South Africa
- Team player, detail focused and reliable, able to work independently
- Have a good knowledge of principles of customer service
- Passion for helping people
TO APPLY
- Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV – Please Apply Online
- Please take note that the applicants who do not adhere to the above criteria will not be considered for the respective position.
-
The closing date for all applications is 18 September 2019.
- Wits Health Consortium will only respond to shortlisted candidates.
- Candidates who have not been contacted within two weeks of the closing date can consider their applications to be unsuccessful.
- In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.
Please note that AJ PERSONNEL is only responsible for the advertising of the advertisement on behalf of their client Wits Health Consortium.
AJ Personnel does not have any salary or other information regarding the position.
SCAM ALERT – PLEASE BE AWARE! NOT AJ PERSONNEL OR ANY REPUTABLE AGENCY NOR ANY CLIENT WILL ASK MONEY FOR INTERVIEWS. NO FEES WILL BE CHARGED FOR ANY INTERVIEWS OR OFFERING YOU A JOB!!! – DON’T BE SCAMMED!!!
News24.com | WATCH | Former Bok James Dalton brawls with guard outside Cape Town restaurant
Cellphone footage has emerged of former Springbok hooker James Dalton in a fight with a security guard outside a Sea Point restaurant in Cape Town. It’s believed the incident occurred on Saturday night.
In the video, Avenue Response guards can be seen attempting to restrain the former Bok; he then gets into a scrap with another patron before Dalton and a guard fall to the ground.
According to eyewitnesses, the dispute between Dalton and the patron began inside the venue and the scuffle spilt out onto the street.
They also claim it is the second such incident involving Dalton at the same venue in as many weeks.
Dalton, known as “Bullet”, played for the Boks from 1994 to 2002. He was part of the 1995 World Cup winning squad, although he only played in a pool game against Canada, before he was suspended for the rest of the tournament.
Two of Dalton’s teammates from 1995, wingers James Small and Chester Williams, have died – Small in July and Williams last week.
‘It’s all sorted. It’s done.’
Dalton declined to comment on the video. When News24 approached him, he said the matter had been sorted out.
“It’s over, it’s done, it’s nothing, it’s all sorted. You can verify that. It’s a storm in a teacup.
“There’s no story but you guys like to embarrass celebrities even after they are dead.
“It’s nothing. It’s done,” he added. He was referring to media reporting after Small’s death. Writing in SA Rugby Mag after Small died, “Bullet” said Small, like himself, was a “misunderstood individual”.
“Perhaps that’s a nice way of putting it when we’re guilty of silly behaviour – and while there will always be controversy surrounding him off the field, he was never a rebel in a team environment. He was a brilliant rugby player, an icon and somebody I considered a dear friend,” he wrote.
James Dalton. (Photo: Jaco Marais)
Dalton threatened that he would take action if the video was published: “Decide if you want to do anything and if you do, I will come for you and I will come for you in your personal capacity.”
An Avenue Response director said the matter had “been sorted out amicably”. It’s understood “there were charges, but the parties have met and it’s all sorted now”.
The security guard involved has not commented but is reportedly doing fine.
Dalton’s run-ins with the law
Dalton has had numerous brushes with law enforcement over the years. In 2017, he was arrested in Sea Point and charged with assault, reckless or negligent driving, crimen injuria and resisting arrest. At the time, he said there was “something not lekker” about the arrest.
He also appeared in court in Pretoria several times.
In June 2010, it was reported that a charge of attempted murder involving his former wife Andrea was withdrawn in the Pretoria Magistrate’s Court after they reached a settlement. Dalton was accused of trying to suffocate her in a bath in November 2007. He was also charged with assault.
In 2008, Dalton claimed R1.2m from then police minister Charles Nqakula for wrongful arrest.
That year, the Community Court in Hatfield, Pretoria, found him not guilty of firing a weapon in a public place and malicious damage to property. He was alleged to have fired shots at a car opposite Menlyn Park Shopping Centre.
In 2001, News24 reported that Dalton and his brother-in-law faced three charges of assault for allegedly attacking a Meyerton businessman and his family.
Dalton owns a telecoms company in Cape Town and has spent time working as a forwards coach at the Belhar Rugby Football Club in Cape Town.
The president of the club is alleged Sexy Boys gang boss Jerome “Donkie” Booysen.
Customer Service Advisors Required
We are looking for applicants with customer service experience and full training for the role will be provided. Long term roles for a great company and great benefits. Job role: – Ability to demonstrate empathy with the customer – Dealing with inbound calls and high volume e-mail based customer queries. – Ability to retain and assimilate information for bookings – Excellent Technical knowledge with the ability of using computer systems. – An ability to build rapport with the customer – An understanding of social media. – Must possess an excellent telephone manner – Ensure the highest level of customer satisfaction at all times. Hours – 8:00am – 5:00pm. Monday – Friday Saturday – 8:00am – 13:30pm Submit Application to: janine@nexdirect.co.za
To Apply for this Job,
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Health24.com | Why every sudden infant death deserves a closer look
Whenever a healthy infant dies suddenly, that death should be investigated to determine if abuse or neglect was the cause.
So claims a new report from the American Academy of Pediatrics (AAP) and the National Association of Medical Examiners.
Other children at risk
In 2019, infants younger than one year accounted for nearly half of 1 750 child maltreatment deaths in the United States. However, the National Child Abuse and Neglect Data System says many child abuse deaths are missed and estimates that the actual number is more than triple is officially reported.
“It is important that we correctly identify deaths that occurred from abuse or neglect, because when they are missed, it leaves other children at risk,” report co-author Dr Erich Batra said in an AAP news release.
“A review team made up of professionals from various related fields – including the medical, child welfare and law enforcement communities – should review all data and prevention strategies with every case,” Batra said.
“When a baby dies of unknown causes, there must be a thorough investigation that includes a comprehensive review of the medical history, a scene investigation and an autopsy with appropriate testing,” report lead author Dr Vincent Palusci said in the release.
Death investigation and review systems
“Investigators should remain sensitive, unbiased and non-judgmental when they talk with parents, who will need additional support for grief and stress,” Palusci added.
A full assessment of a sudden unexpected death of a healthy infant should include: careful history-taking by emergency responders and medical personnel that’s provided to the medical examiner or coroner; prompt investigation with doll re-enactment at the scene where the infant was found; interviews with families and household members by police, death investigators, prosecutors and child protective services; a complete autopsy within 24 hours of death.
The AAP also called for fully funded child death investigation and review systems, and funding for research into the causes, identification and prevention of sudden infant deaths.
The report was published online in Pediatrics.
Image credit: iStock
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