Business Analyst (it/ocs Product Support)
Job Description
To improve efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements to be done in accordance with local / global strategic planning and standards in compliance to the Company’s Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E.Q. requirements and to perform delegated S.H.E.Q. tasks and duties & to inform superior about deviations.
The Job Requirements:
- Demonstrated ability to foster an environment for ideation, prototyping and production
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Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept
- Must have IT Development and Systems Knowledge
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Experience with software development methodologies and practices Agile, Scrum, etc.)
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Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook
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Strong Leadership Behaviours with good People Management skills and Problem Solving Skills
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Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
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Must have an excellent ability to multi-task effectively working on several projects synchronously
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Experience in rolling out initiatives that leverage multiplatform technologies
- Willingness to travel nationally and internationally and willingness to work a 3 shift model
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Ability to perform the minimum required physical and mental requirements of the function.
- Leadership behaviours as per LEAD
Outputs
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Liaise directly with various company’s manufacturing plants worldwide to provide product and service support.
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Manage and coordinate system upgrades/bug fixes and support with product testing.
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Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation.
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Design and model solutions for customer innovation and experience.
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Perform with innovation development groups to conduct insights as well as design outputs to their work.
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Manage and evaluate innovation pipeline assisting strategic decision-making and Go-to-Market process.
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Design, research, develop, analyse and suggest new concepts as well as strategies.
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Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
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Manage and attain customer expectations and ensure delivery to fulfil expectations.
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Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning.
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Ensure to exercise decision-making and independent judgment while being aligned with customers and management.
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Promote innovations to support business requirements through activities that test, pilot and implement innovative concepts
- Manage ideas from design stage through implementation.
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Roll out and analyse the effectiveness of initiatives that leverage multiplatform technologies
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Initiate, develop and maintain a range of working relationships, within IT and from the business
- Minimum NQF 7 – BSC/BCom/BTech in Information Technology or B. Eng. (Industrial Engineering) or relevant equivalent.
- Minimum of 5 years’ experience in IT/Manufacturing
- Knowledge of Supply Chain processes in the automotive industry will be beneficial.
- SCRUM Master or Product Owner certification will be beneficial
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