Description:
A IT Company, with their head office based in East London is requiring a Junior Application Support consultant to provide system, technical and business support to their client base in the Automotive Parts industry.
Qualification / Knowledge:
– BCom or degree in Information Systems would be advantageous
– Knowledge and prior experience in accounting systems is highly recommended
– Knowledge of databases and application development environments
– Minimum of 1-year experience in similar position
– Analytical and problem-solving skills
– Exceptional communication and people skills
– Valid Driver’s Licence
– Willingness to travel nationally
Responsibilities:
The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market.
– Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
– Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
– Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
– Deconstruct client issues and analyse the various solutions in all regions, via various communication channels
– Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
– Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
– Render functional support to the customer via telephonic, email, Skype and Team Viewer
