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Product Solutions Architect Ref: Zr

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Product Solutions Architect Ref: ZR in East London | Other General Employment | Job Mail | 4906842







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Lead the high-level platform design and technology selection for a new SaaS data platform.

You will be part of the SaaS Solutions team responsible for leading the design for an innovative new Data Platform for telecommunications organisations.

This is a Work from Home  work from home opportunity. Open to all South Africans with the necessary skills.

Key accountabilities and decision ownership:

  • Lead the design of products, solutions and data platforms to meet the features as defined by the Product Owner, obtaining the optimum balance between compliance to requirements and delivery times/costs/quality, within a virtual team.
  • Work with the Product teams to help in the definition of roadmaps and further development of these products and data and analytics platforms.
  • Work closely with the CTO during the prototype design phase to ensure the compliance of the solution against the customer requirements and consistency with future vision for deployment and operations.

Core competencies, knowledge and experience:

  • Excellent end-2-end solution design co-ordination and virtual team management skills
  • Experience of design, development, implementation and roll out of data and analytics platforms, digital channels, SaaS/IaaS/PaaS cloud solutions, mobile/fixed telecoms services and mobile applications. Preferably gained in an international environment or global context
  • Good communicator

Must have skills:

  • Degree in Computer Science/Electrical / Electronic / Telecommunications Engineering or similar
  • Minimum 5 years’ experience in SaaS platform design and implementation
  • Understanding and appreciation of wider BSS, OSS and billing system requirements for Telecoms and appreciation of middleware technologies and concepts
  • Experience with web technologies and micro-services development: HTML, CSS, Javascript, Java React.js, Node.js, SOAP/XML, REST APIs/XML,JASON
  • Experience with object-oriented/object functional languages: Python, Java, Scala, etc.
  • Knowledge of HTTP API design patterns, HATEOAS, REST, RPC etc and can explain the advantages and disadvantages.
  • Deep knowledge of with microservices architecture and API strategy development
  • Prior experience in working on high traffic API based services.
  • Experience in SQL with distributed query engines (e.g. Hive, Presto), and experience working with multiple relational databases.
  • Experience of building data analysis pipelines and deploying analytical models.
  • Knowledge of DEVOPS skills such as AWS, Terraform etc, CT/CD.
  • Good understanding of:
    – Mobile networks and technologies
    – Communications Stack, Interfaces and Protocols
    – Operating Systems and Software development
  • Awareness of Industry bodies (TM Forum, W3C, 3GPP, GSMA,) and Industry standards (Open ID, SAML, OAuth)
  • Experience with data modelling a plus

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Showroom Customer Service Manager (East London)

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Remuneration: Market related 
Location: East London
Job level: Senior
Type: Permanent
Reference: #HCH-1727
Company: HomeChoice

Job description

Purpose of the role

The ideal candidate for this role will be responsible for leading, guiding, developing and supporting the Customer Service, Support and Showroom operational centres with a customer centric focus, ensuring that all service and financial targets are met and exceeded consistently through the Finchoice Values. (Customer Delight, Excellence, Integrity, Teamwork and Innovation).

Key performance areas

Managing the customer experience to ensure customer delight

  • Managing the Inbound Customer Team (customer service call centre, back office, documentation/salvage and showroom teams) area within the set standards, service levels and resolution ratios that is expected to ensure customer delight relating to customer service, processing and sales targets
  • Identify areas and implement changes that will improve turnaround times for customers
  • Cultivate a culture of customer centricity through regular coaching and weekly customer feedback sessions
  • Ensure that regular customer feedback is obtained and shared with the business
  • Handle elevated queries and complaints to ensure customer satisfaction
  • Management of call and process/compliance quality through weekly call quality audits

Operational management

  • Daily management of agent and team leader performance to ensure that the established targets and desired outcomes are achieved
  • Take accountability for achieving performance targets and standards in the customer team (customer service call centre, back office, documentation/salvage and showroom teams)
  • Conduct regular performance meetings with staff and team leaders to inform, support, motivate, lead and guide them
  • Complete, review and discuss daily, weekly and monthly performance reports applicable to the area to agree on actions required to rectify any adverse variances or negative trends
  • Ensure that effective measures are in place to measure and manage the daily quality of service that is provided to customers
  • Update and manage resource forecasting monthly to ensure optimal staffing at all times with minimal overtime requirements
  • Ensure that all training and business material is updated with correct and relevant information through regular communication sessions with the learning and development department and operations performance teams
  • Review and analyse call volumes, query volumes, query trends and query types monthly to dentify opportunities for improvement to benefit the customer and/or the business and make required recommendations

Financial management

  • Manage and control cost centre budgets against forecast
  • Assist and ensure the completion of budgets by end November of each year for the following year
  • Assist in identifying opportunities for further cost reduction

People management

  • Manage the daily, weekly and monthly KPA performance against benchmarks and regularly discuss actuals with team leaders and staff to agree on actions required to rectify any adverse variances.
  • Ensure that customer delight is the key priority and culture in the area
  • Agree, implement and manage individual KPA’s for all roles on a monthly basis with a formal review twice a year during June and December
  • Manage the disciplinary and grievance procedures in the contact centre with the guidance of Human Resources
  • Manage staff motivation daily, weekly and monthly by having motivational plans in place that allows for rewards and recognition of above standard or most improved performance and have formal communication sessions to ensure staffs are kept informed of the criteria to qualify
  • Actively encourage information sharing and communication in the area through various initiatives
  • Attract and retain the best resources through thorough recruitment and selection processes when vacancies are to be filled in line with the resource model
  • Ensure that staff has a platform to share ideas that lead to the implementation of approved changes
  • Lead, guide, develop and support staff by identifying coaching and training needs to enable staff to deliver on their expected KPA’s through these interventions

Please Note:

  • All interviews are taking place via Microsoft Teams.

Qualifications and accreditations

  • Grade 12/matric or equivalent qualification
  • Qualification or training in Contact Centre principles

Experience and skills

  • Minimum two years’ experience in leading a team within a sales target driven environment
  • Must be computer literate (Email, Internet, Word and Excel)
  • Experience in a financial services and/or retail face to face environment would be an added advantage
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record

Attributes and behaviours

  • Quality orientated and committed to serving customers
  • The ability to lead, manage and motivate a team
  • Excellent organizational, communication, leadership and change management skills
  • Strong interpersonal, verbal and written communication skills
  • Makes effective decisions, takes accountability and have the ability to work well under pressure
  • Team player and consistently behaves with integrity
  • Displays tenacity with a high attention to detail
  • Innovative with sound judgement and persuasiveness skills
  • Action orientated with cross functional awareness

Posted on 08 Sep 11:20

Property Finance Sales Consultant, P.e.

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My client is an international concern that works within the financial sector servicing clients across the global.

EMPLOYMENT TYPE:       PERMANENTY

SECTOR:                           Finance

BENEFITS:                          Medical Aid, Pension, Free

                                            Transport , Onsite Gym, clinic,

                                            meal discounts, great

                                            incentives

START DATE:                      T.B.C.

DUTIES:

Resolve and assist customers inbound telephonic and e-mail queries and requests

Providing and comparing insurance quotes

Selling, upselling, cross selling  insurance to prospective clients

Achieve and exceed predetermined sales targets

Describe insurance benefits to prospective clients

Persuade potential customers to switch policies

Identify and overcome objections and respond to questions

Follow up on voicemails received and initial contacts that request call backs

After-sales information and advice

REQUIREMENTS:

Matric / matric equivalent

Clear criminal record

Good working history with no dismissals

Must be computer literate (Word and Excl)

Customer Service Skills

1 years’ insurance experience

Fluent in English & excellent command of English (neutral accent)

Good communication and listening skills

Must be able to work night shift (2:00am – 11:00am, transport to work provided for free)

NOTE:  Both criminal and credit checks will be carried out on successful candidate(s) so all relevant documentation must be provided.

Apply on our website at www.statusstaffing.com today.

Should you not hear back from us within 10 working days, please consider your application as unsuccessful.  We will retain your credentials for future similar roles.

Programme Manager: Higher Certificate In Business Management

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An East London based distance-learning institution, working with students across South Africa, is seeking to employ a Programme Manager for their Higher Certificate: Business Management

A detailed and in-depth job description is available for interested candidates, that meet the following minimum requirements. 

Minimum requirements / experience: 

– Honours and / or Masters degree, within the Business / Commerce field

– Major subjects to be one or more of the following: Finance, General Business Management, Operations, Commerce, Finance, Economics, Supply Chain or similar; solid subject expertise essential

– A background in Higher Education; distance-learning experience advantageous but not essential

– Previous experience in course design, or input into design of course / module

– Experience and solid ability in sourcing content, and presenting as coherent body of knowledge

– Development and/or sourcing of digital assets / content, and willingness to do so

– Experience in teaching with technology, and using a Learning Management System

– Researching, writing and reporting skills

The successful candidate will need to have the following inherent qualities:

– Passion for education

– “Can do” attitude

– Proactive

– Team Player

– Assertive

Ohs Manager

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Open position : OHS Manager

Working hours for this organisation is Monday to Friday (08:00 – 17:00)
  Our client within the manufacturing industry is seeking an OHS Manager with Relative qualifications and experience.
  Should you have experience, qualifications and skills related to any of the above positions, please email your CV to dee.applications@kingrec.c.oza
  Please be specific in your email by adding the Title of the position that you are applying for in the subject line of your email.
  No reply after 2 weeks indicates that you have been unsuccessful.

Sales Rep / Sales Manager / Key Account Manager

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Sales Rep / Sales Manager / Key Account Manager

Our clients are looking for top caliber employees with:

  • Matric
  • Driver’s License 
  • Tertiary Qualification
  • Minimum of 5 years’ Experience (including supervisory or management experience)
  • Professional, well-spoken and good customer service skills.

Candidates meeting all the above criteria are invited to email their CV to dee.applications@kingrec.co.za  with “Sales Rep / Sales Manager / Key Account Manager” 2020” in the subject line (applications without the correct subject line will not be reviewed).

Please note, only shortlisted candidates will be contacted. If you have not received contact from us within two weeks, please consider your application unsuccessful.

Project Engineer (injection Moulding)

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Main Function / Purpose of Job: To manage and coordinate the introduction of new projects (including CI projects) and provide engineering support to other departments within the organisation.

Principle Accountabilities:

1) Manage the scope and introduction of new projects, coordinating with cross functional team to ensure successful project implementations.

2) Monitor and management of project GDLS deliverables in PLEX. Ensure evidence of Milestone deliverables are available and uploaded into plex. Maintain Launch performance report.

3) Develop and manage Project timeline, ensuring that customer milestones are achieved. Any risk to project milestones to be escalated to the relevant management structures.

4) Support production, process engineering and logistic department with Facility and warehouse planning, maintain and update of plant layout drawings.

5) Support the design development and maintenance of stillages, jigs and fixtures, material handling equipment and workstations. Support buyer to source suppliers and develop specifications for these and other general equipment needs.

6) Coordinate with Equipment and tooling suppliers. Manage installation and commissioning of new plant equipment and tooling. Ensure proper commissioning reviews and sign-off procedure are followed. Ongoing liaison with tooling/equipment suppliers to ensure problem analysis and rectification.

7) Drive, facilitate and coordinate ongoing continuous improvement and waste reduction projects within the plant.

8) Interpretation/compilation and distribution of technical data within the organisation. Ensure availability of latest level drawings and maintaining of the Drawing register.

9) Develop and maintain relevant engineering QMS procedures and documents in accordance with IATF 16949 requirements and in line with company’s global quality manual and document system.

10) Perform Internal Process, Product, LPA and System audits as member of the Internal QMS audit team.

11) Support Quality Engineer with the preparation of relevant documentation and Attachments required for PPAP Submissions.

12) Carry out any reasonable instructions from management.

Education/Experience:

  • A Matric Certificate
  • A National Diploma/ BTech in Mechanical Engineering or equivalent
  • Minimum 3 – 5 years’ experience in production management in a manufacturing environment (experience in the automotive sector would be advantageous)
  • Good understanding of IATF 16949 requirements
  • Injection moulding experience

Knowledge, Skills and Abilities:

  • Planning and Organisational Skills
  • Good understanding of JIT, Kaizen, and lean manufacturing
  • Good understanding of Project Management principles
  • Excellent verbal and written communications skills
  • Problem-solving and analytical Skills
  • Good interpersonal skills
  • Proficiency in CAD Drafting applications.
  • Experience with robotic programming and PLC’s would be an advantage
  • Report writing skills
  • Proficiency in MS Office applications (incl. MS Project)
  • Ability to handle multiple tasks
  • Willingness to work long hours
  • Ability to coordinate a variety of cross-functional team members
  • Strong mechanical aptitude

Fitter (9-month Contract)

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Job Overview:

To conduct mechanical maintenance and repairs on plant and equipment in a safe and efficient manner. This position reports into the Maintenance Specialist. 

Minimum requirements: 

– Trade Tested Fitter and Turner (non-negotiable) 

– 4+ years’ post qualification experience

Scheduled Maintenance:

– Receive Maintenance Schedules, interpret instructions and plan maintenance and repair work
– Inspect machines and determine spares and consumables requirements
– Generate Job Requisitions for scheduled maintenance work PPM (type of repair or maintenance, spares, quantities, time, etc.)
– Transport tools, equipment and spares to the work site
– Isolate equipment, perform lockouts and make the work area safe
– Conduct Preventive Maintenance activities
– Assist with change overs in the production environment as required
– Count stock for a Stock Take integrity check (check spares condition during the count)
– Maintain 5S Standards

Breakdown Maintenance:

– Attend to machine breakdowns of a mechanical nature for all equipment under engineering functional control
– Update the responsible person on progress of repairs
– Escalate the problem to the next level if it cannot be resolved successfully
– Capture all information related to the breakdown to aid in determining the root cause
– File job requisition upon completion of repair
– Maintain equipment to the original OEM supplied state

Mechanical Maintenance:

– Perform routine maintenance
– Align machines and equipment
– Diagnose and repair faults on equipment and machinery during production/operation
– Commission and refurbish machines / equipment
– Operate and monitor a drilling machine to produce simple components
– Operate and monitor a lathe to produce simple components
– Operate and monitor a milling machine to produce simple components
– Operate and monitor a surface grinding machine to produce simple components
– Operate the Electrical Discharge Machine (EDM) to seal moulds
– Perform basic and MIG/TIG welding of metals
– Grind tools and drill bits
– Maintain mechanical equipment (indirect and direct drives, pipe systems, static seals, bearings, brakes and clutches, direct drives, dynamic seals, heat exchangers and pressure vessels, lubricating systems, pumps, conveyor systems, compressors, fluid power / pneumatic / vacuum systems, gearboxes, safety valves)

– Change and set tooling

Fabrication:

– Form and shape sheet metal using hand or power operated machines
– Cut, drill and punch, assemble and mechanically join structural steel work
– Cut materials using the oxy-fuel gas cutting process (manual cutting)
– Join metals using the resistance welding process
– Assemble and mechanically join sheet, plate, tube, pipe and steel sections
– Weld work piece (oxy-acetylene welding, shielded metal arc welding, gas metal arc welding, gas tungsten arc welding)
– Remove metals using oxy-fuel and air-carbon arc gouging processes

Maintenance Process:

– Test and commission machinery or equipment prior to handover
– Complete the Planned Maintenance Schedule (Work completed, work not completed, spares used, spares not available, time taken, observations, problems, etc.)
– Identify any other work required (including additional spares)
– Clean up after completion of job and inform the responsible person that the maintenance has been completed to the required standard

Financial Accountant / Bookkeeper / Finance Manager

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Financial Accountant / Bookkeeper / Finance Manager

ur clients are looking for top caliber employees with:

·         Matric

·         Driver’s License 

·         Tertiary Qualification

·         Minimum of 5 years’ Experience (including supervisory or management experience)

·         Professional, well-spoken and good customer service skills.

Candidates meeting all the above criteria are invited to email their CV to dee.applications (at) kingrec.co.za with “Accountant / Bookkeeper / Finance Manager 2020” in the subject line (applications without the correct subject line will not be reviewed).

Please note, only shortlisted candidates will be contacted. If you have not received contact from us within two weeks, please consider your application unsuccessful.

Company Secretary

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Company Secretary in East London | Other General Employment | Job Mail | 4906384







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The Key Performance Areas will encompass:

Manage Board Governance:

  • Ensure that statutory documentation within the organisation is in order (e.g. register of Directors, minutes, articles, legislation for Board)
  • Compile any outstanding statutory documentation
  • Draft Board minutes and distribute the required actions to the relevant business units for implementation
  • Follow up on implementation of required actions and compile governance status report to the Board
  • Evaluate the effectiveness/performance of the Board and Board Committees

Manage Board Development:

  • Facilitate the induction of Directors on the Board
  • Facilitate training and development of Directors on the Board in accordance with the Director Development Policy (inclusive of subsidiary Directors)

Ensure Compliance:

  • Review and analyse current legislation and regulations to determine and confirm the areas of compliance
  • Utilise legislative compliance tool to assist in gauging the level of compliance within the company
  • Table an annual report to Board on the level of compliance
  • Alert the Board to any compliance irregularities during the course of the year
  • Implement the compliance requirements as determined to ensure that compliance is achieved
  • Monitor business against the compliance requirements and take rectification actions where required
  • Ensure compliance in accordance with policies, procedures and legal requirements
  • Complete compliance actions within the allocated time frames

Manage Corporate Governance:

  • Manage Corporate Governance at the level of the Board and throughout the Organisation
  • Develop a corporate governance framework to set out the Board Governance structure
  • Establish terms of reference for all committees inclusive of committee function requirements and levels of authority in terms of decisions and recommendations made
  • Promote ethics to ensure that staff and Directors disclose their business interest to prevent conflict of interest.
  • Compile Corporate Governance report to Board (for Directors) 

Manage Subsidiary Compliance to Corporate Governance:

  • Ensure a subsidiary company policy exists to govern the relationship between the company and the subsidiary
  • Ensure subsidiaries have statutory regulations in place listing company secretary, directors, auditors and who is tasked to maintain statutory records
  • Report to Board on the level of governance performance of subsidiaries and make the necessary recommendations to action remedies to existing gap

Administer Board Committees:

  • Participate in Board Committee meetings (e.g. HRREMCO and ARC, FINCO & GOVERNANCE AND NOMINATIONS)
  • Take minutes of committee meetings and distribute the actions to be implemented to the various stakeholders
  • Monitor the implementation of these actions
  • Provide an evaluation report to Board Committees

Compile Reports:

  • A report is due in accordance with scheduled Board and committee activities
  • Collect the required data from all relevant sources
  • Collate the data into the required format for producing the report
  • Generate the report utilising the information in accordance with policies and procedures
  • Make recommendations in accordance with the information at hand
  • Submit the report for approval to the Board
  • Archive the report for future reference purposes
  • Compile the report in accordance with policies, procedures and legal requirements
  • Compile the report within the allocated time frame

MINIMUM REQUIREMENTS:

  • B Com / LLB (relevant financial or legal tertiary qualification)
  • CIS certification will be added advantage
  • Minimum 5 years as Company Secretary.

Report To:

Executive Manager: Legal Compliance and Governance

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