Job description

• Salary:R35 per hour
• Sector: customer service jobs
• Job Type: art-time
• AA/EE opportunity?:Yes
• Similar Jobs: Customer Service

A call centre in Johannesburg is looking for inspired, customer service orientated candidates to join their team. Requirements:  – Grade 12 – experience in a call centre or customer service environment – computer literate  – training will be provided.  

• Answer calls and respond to emails 
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs

Requirements

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Customer service orientation
• Organisational skills
• Attention to detail
• Judgment
• Adaptability
• Team work
• Stress tolerance
• Resilience

Posted on 23 Dec 09:27

Job description

The Music In Africa Foundation (MIAF), a non-profit organisation operating in the field of African music, is partnering with Goethe-Institut to introduce a new initiative – the Music In Africa Sound Connects Fund. Supported by the European Union, the fund is a multifaceted programme aimed at developing the creative sector in southern Africa through funding interventions, while also upskilling recipients across the SADC region. The fund will focus on the broad creative sector, including but not limited to, performing arts, gaming, animation, film, photography and videography using “sound” as a central focus area. The MIAF seeks to appoint a Regional Coordinator for the fund. The successful candidate will assume overall leadership of the fund, and oversee the daily management of the action. We are looking for a mature, self-driven individual with exceptional project management skills, people skills, outstanding knowledge in the arts, grant management skills, and more importantly, agility – the ability to execute different functions within the project and the MIAF as a whole. Key responsibilities

• Assume overall leadership in the daily management of the project
• Ensure project execution within scope and budget.
• Develop detailed project plans to monitor and track progress.
• Supervise project staff in an agile environment.
• Take a lead role in the design of grants (music, performing arts, visual arts etc).
• Devise, manage and monitor project budgets (strong Excel experience is a must).
• Lead quality control processes.
• Take a lead role in the establishment of key partnerships in southern Africa.
• Develop and manage partnerships.
• Manage donors and stakeholder relationships.
• Assist in the hiring of projects staff.
• Ensure grant compliance as well as project staff’s adherence to control systems and financial procedures.
• Assess and report risks to management.
• Produce progress reports.
• Ensure high-quality presentation of the project, offline and online.
• Take a lead role in the management of the grant and produce accurate reports (narrative and financial).
• Establish a holistic audit approach for the project and sub-grantees.
• Participate in internal meetings and communications.
• Perform other duties and tasks as required.

Company Description

The MIAF is a pan-African, non-profit organisation based in Rosebank, Johannesburg, with satellite offices in East, West and Central Africa. The MIAF’s mission is to support the African music sector through promoting knowledge exchange and creating opportunities and capacity for music professionals. We do this in two ways: digitally via the Music In Africa website (musicinafrica.net) and offline through training programmes, artist mobility programmes, workshops, concerts, lobbying, conferences and other related initiatives.

Requirements

• Educated to degree level or higher.
• Solid track record of project management (minimum 6 years) in the creative industries (music or performing arts being key). Preference is on candidates with relevant experience with reference to the responsibilities above. 
• Team management experience.
• Excellent writing skills. The successful candidate must be able to write perfect and mature copy in English without needing someone to edit their work.
• Strong knowledge of the arts scene in southern Africa.
• Experience working on big-scale arts programmes, especially those of a similar nature.
• Excellent verbal and written communication skills in English (French or Portuguese advantageous).
• Experience in research and benchmarking.
• Highly proficient with MS Office (Excel, Word, PowerPoint, Outlook). Excel experience is a must.
• Agility
• Supervision, mentoring and teamwork.
• Experience in administration, especially of cultural projects.
• In-depth understanding of operational characteristics, services and activities of arts development projects.
• Ability to work independently with minimum supervision.
• Ability to travel.

The successful candidate will work from our head office in Johannesburg (Rosebank), South Africa. If you are interested send your CV to Violet Maila at violet@musicinafrica.net no later than 9 January 2021.A cover letter stating why you are interested in and qualified for this position should be attached to your application, including three contactable references and your financial expectations (range).

Posted on 21 Dec 17:30

Job description

We are looking for a responsible, energetic, experienced warehouse supervisor to join our clients team!

As a warehouse supervisor you will be responsible for ensuring the highest quality of work and maximise productivity of our warehouse. Oversee all warehouse activities, ensure efficient processes and maximise warehouse productivity.

Responsibilities:

• Analyse shipment logs
• Review timelines of scheduled deliveries
• Track inventory levels
• Route, schedule, pack and prepare orders for deliveries, load vehicles, schedule and oversee deliveries and pick ups
• Order new supplies in a timely manner
• Constantly work to improve processes
• Make suggestions for productivity improvements
• Optimise employee workflow
• Determine and track most important warehouse KPI’s
• Ensure that facility equipment is properly maintained
• Communicate and collaborate with other team members
• Train, guide and evaluate new warehouse workers
• Track expenses related to fuel, storage and truck maintenance
• Observe health and safety regulations, maintain warehouse in a clean, safe and orderly condition as per ISO 22000
• Perform other duties assigned
• Train, supervise and evaluate personnel staff

Requirements

• Driver’s license
• two to three years experience as a warehouse supervisor or similar role
• Ability to manage inventory
• Experience in both receiving and dispatch of stock using automated warehouse inventory systems
• Ability to analyse data and provide insights from data
• Critical thinker and problem solving skills
• Team player
• Goof time-management skills
• Great interpersonal and communications skills
• Previous experience as a warehouse supervisor or similar management position
• Strong working knowledge of warehouse operations
• Proficiency in Microsoft Office and data entry software
• Familiar with ISO 22000

Posted on 21 Dec 17:21

Job description

Thriving creative agency focusing on digital & branding and other forms of  media seeks the services of a talented word smith. There is a lot of scope for growth and to spread your wings and fly… This role is based in Sandton. If you don’t have agency exp, this role is unfolding not for you. We will only accept applications from candidates already working in a digital or creative agency as per our clients brief.

My client needs someone who can write clever copy for social media, all other digital platforms, internal and external moms, brochures, flyers, print ad material and more. Send samples of your best work with an updated CV to our offices as soon as possible!

Please only apply if you have the relevant experience as per our job ad. Our client does not have the capacity to train anyone – you need to hit the ground running.

Your application will be passed to our team of recruitment consultants and should your skills and experience match the recruitment needs of our client, we will be in touch within a 96 hour turn-around time. 

Should you not hear from us, please treat your application for this job as unsuccessful.

Requirements

• Must have a qualification in copywriting from a reputable institute
• Previous ad agency experience of minimum three to five years’ a must for the job
• Must have a stunning portfolio
• Able to work well under pressure
• Able to write copy, come up with strong concept, one-liners, strap liners, lengthy articles, annual reports, speeches, presentation, web copy, print copy, radio and other media mediums

Posted on 21 Dec 12:20

Job description

Position purpose

The junior bookkeeper is responsible for the accurate capturing and posting of the financial transactions up to the trial balance, as well as, ensuring that the financial information of the company remains accurate and up to date at all times.

Key performance areas

Debtor management

• Maintain debtors’ database; load new clients
• When required, engage with customers finance departments in a professional manner
• Follow up on all debtors’ enquiries received
• Follow-up on debtor related issues and the tracking thereof
• Prepare and distribute debtor’s statements and the reconciliations thereof
• Maintain debtor’s files and supporting documentation
• Daily/weekly/ monthly reporting to management on outstanding debtors
• Ensure debtor collection is in line with the agreed budget process, i.e. timeframes

Creditor management

• Maintain creditors’ database; load new vendors
• Confirm and check all purchase orders (POs) against, quotes and supplier’s invoices ensuring pricing is correct according to signed contacts and POs
• Complete payments and control expenses by receiving, processing, verifying, and reconciling invoices
• Allocate expenses to correct accounts and cost centres by analysing invoice/expense reports
• Vendor management, including:

1. Paying vendors by monitoring discount opportunities
2. Verifying company registration numbers
3. Resolving purchase order, contract, invoice, or payment discrepancies and documentation
4. Issuing stop-payments or purchase order amendments

• Maintain accounting ledgers by verifying and posting account transactions
• Verify vendor accounts by reconciling monthly statements and related transactions
• Disburse petty cash by recording entry and verifying documentation
• Perform reconciliations of all credit card statements and verification of transactions
• Check and verify all petty cash transactions and reconcile JHB and CT
• Capture all vendor invoices onto Pastel

Bookkeeping function

• Record day to day financial transactions and complete the posting process
• Bring the books to the trial balance stage
• Conduct a month-end and year-end closure process
• Monthly accruals and prepayment reconciliations
• Monthly reconciling of the accounting system to the company’s billing system
• General filing including, delivery notes, courier documents, customer and supplier invoices as well as correspondence

Banking function

• Perform verification checks; maintain beneficiaries
• Process cash book and monthly reconciling of the cash book to bank statements
• Load payments for review by the financial manager

Essential key competencies

Performance competencies

• Demonstrate a thorough knowledge and understanding of the company’s service offering
• Work in an efficient and effective manner
• Prioritise work demands and effectively organise resources
• Anticipate and resolve issues, or obstacles, which impact timely completion, or the quality, of tasks
• Work well under pressure and tight deadlines

Communication competencies

•  Maintain confidentiality
• Clear written and verbal communication skills

Behavioural competencies

• Strive to exceed expectations
• Demonstrate both responsibility and accountability and a drive for excellence
• High energy levels and a commitment to making a difference

Job-specific competencies

• Rigorous adherence to company policy, processes and corporate governance
• Identify and report control weaknesses.

Qualifications and specifications

Education

• Grade 12 certificate with Accounting (70% grade or higher)
• Recognised bookkeeping diploma or qualification, completed or in progress

Experience

• Microsoft Windows; Moderate Level: Word, Excel, Outlook
• Previous bookkeeping experience would be advantageous

Own reliable transport is required and ability to travel as required

Able to work after hours when required

The job profile and key performance areas of this position are not intended to be an exhaustive list of duties and responsibilities and may from time to time be amended according to the company’s operational requirements.

Posted on 21 Dec 10:49