Job description

Mimecast prides itself on the highest levels of customer service both to our internal and external communities.  The Service Delivery department is a global team that plays a vital role in delivering the business value proposition to Mimecast customers; easy accessibility by customers and providing quality support.

This position requires someone that has had training and interest in TCP/IP networking and internetworking, messaging technologies and messaging security technologies.

The candidate must be self-motivated and self-sufficient to be able to work under pressure, should be willing to learn and absorb knowledge quicker, has a high propensity to change and is confident enough to receive and provide feedback.

Key Responsibilities:

• Work collaboratively with the Go To Market team to provide support and successfully onboard new customers to the Mimecast platform in the MEA region.
• Work collaboratively with the Customer Success Team to action upgrades, renewals and account cancellations.
• Work with and provide ad-hoc admin support to the onboarding team in South Africa.
• Attend to local and global implementation support calls.
• Maintain detailed case history and escalate issues appropriately.
• Work with and provide exceptional implementation support to Mimecast partners and resellers.

Skills requirement 

• Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
• Detail-oriented individual that enjoys the challenge of a fast-paced environment.
• Desire to grow email and networking knowledge and kickstart a career at a cutting edge SaaS innovator

Essential qualification/s: 

The successful graduates must have completed the following in the last 2 years:

• Degree or diploma in IT

Essential personal characteristics: 

• Energetic and enthusiastic
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient, Adaptable and flexible
• Well-spoken
• Professional and presentable
• Curious and sharp problem solving
• Self-manage
• Customer service orientation
• Ambitious, humble and people smart

NB!! Graduates who have not completed their relevant degree or diploma in the last two years will not be eligible for the program. Graduates in their final year will be considered based on their academic transcripts.

Requirements

Please note: In order to apply for this and other internships, please click on the apply button which will take you to the interns’ platform – www.trustedinterns.co.za. Register your profile, and once approved, you can go ahead and apply.

Posted on 15 Nov 15:48

Job description

Commencing in February 2019 and extending 12 months the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.

We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach.  With 10% of our workforce being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!

During the course of the 12-month program, you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community.  Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to groom and guide you in your first year of work.

Brief role description:

Mimecast prides itself on the highest levels of customer service both to our internal and external community.  The Service Delivery department is a global team which plays a vital role in delivering the business value proposition to Mimecast customers; easy accessibility by customers and providing quality support.

This position requires someone that has had training and interest in TCP/IP networking and internetworking, messaging technologies and messaging security technologies.

The candidate must be self-motivated and self-sufficient to be able to work under pressure, should be willing to learn and absorb knowledge quicker, has high propensity to change and is confident enough to receive and provide feedback.

Key responsibilities:

• Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
• Triage inbound customer support phone calls and identify those that can be quickly resolved
• Work collaboratively with senior staff to quickly assess and respond to email-based support queries prior to escalation
• Maintain detailed case history and escalate issues appropriately
• Work with and provide exceptional support to Mimecast partners and resellers

Skills requirement 

• Excellent verbal and written communication skills that can be used to explain technical concepts to customers.
• Detail-oriented individual that enjoys the challenge of a fast-paced environment.
• Desire to grow email and networking knowledge and kickstart a career at a cutting edge SaaS innovator

Essential personal characteristics: associate engineer graduate programme

• Energetic and enthusiastic
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient, Adaptable and flexible
• Well spoken
• Professional and presentable
• Curious and sharp problem solving
• Self-manage
• Customer Service orientation
• Ambitious, Humble and people smart

Requirements

Please note: In order to apply for this and other internships, please click on the apply button which will take you to the interns’ platform – www.trustedinterns.co.za. Register your profile, and once approved, you can go ahead and apply.

Posted on 15 Nov 15:19

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Are you a client security guru looking for a change in environment? Would you like the change of environment to include the sportiest, trendiest and sweetest wheels, not even on the road right now? Well, international leaders in the Luxury Automobile industry are looking for you to join their dynamic team for an exciting project while working with cutting edge technologies. Send me your CV ASAP.

Requirements

• Technical experience with Windows and macOS (including management of clients with Windows AD and GPOs)

Experience:

• on local privilege management and hard disc encryption
• with secure hard disc erasure and client logging capabilities
• with patching and vulnerability management

Expert knowledge with the following products is desirable:

• Vor Metric
• File Eraser
• MS Bit Locker and
• Beyond Trust Password Safe
• Strong windows power shell scripting and programming language abilities to automate manual tasks and to generate required reporting
• Knowledge in provider steering
• Knowledge in operation and automation of complex solutions
• Know how of the agile methodology

Qualifications advantage:

• A University Degree in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification
• Strong analytical thinking, both in the technical and in the product domain
• Excellent communication skills, concise, and targeted towards your audience: engineers, products or stakeholders
• Interest in technology stacks
• Strong written and spoken English skills
• Strong Documentation skills

If you are a superstar and feel like this is your next best career move, please do not hesitate to reach out. It is a contract position in Pretoria offering up to R600 per hour. Contact Zinlee on

az.oc.egrem-e@heelniz

or call 011 463 3633 with REF# ZVH47714 (ref number) and we can discuss this and more opportunities.

Are you ready for a change of scenery? The e-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals! https://www.e-merge.co.za/careers/referralprogramme/

Posted on 13 Nov 11:15