Category Archives: Jobs In Gauteng

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Service Support Engineer

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Our client an IT Services company which provides a full range of IT services is looking for a Service Support Engineer to join their team.

 

Purpose of role:

Provide support to all clients: ticket management and resolution; service maintenance tasks (i.e. backup management, event management, anti-virus checks etc.); 3rd party management; telephony support and knowledge management.

 

Key Responsibilities:

Ticket resolution and management:

  • Monitor and process unassigned tickets.
  • Analyse tickets and report any picked up trends to team leaders.
  • Management of tickets from creation to closure.
  • Adherence to client response and resolution adhering to SLA.
  • Follow up on all old tickets and ensure that they are taken through to closure.
  • Ensure that tickets are escalated timeously as per defined major incident process/if no resolution is found during troubleshooting.
  • Assist team members with ticket resolution and management.

Backup Management:

  • Check daily backups are run for all clients.
  • Ensure backups are running effectively and record any faults.
  • Check and resolve failed backups by taking remedial action.

Third party management:

  • Ensure calls are logged with service provider(s) or a related 3rd
  • Ensure that 3rd party reference numbers are recorded in our system for follow up.
  • Ensure that updates are requested from the 3rd party on a regular basis.
  • Escalate any lack of feedback issues to Team Leaders/SDM.

Event management:

  • Monitor and investigate Alerts received from monitoring tools.
  • Ensure remedial action is taken on alerts where required – ensure that a ticket is logged for such cases.
  • Identify and report long term issues to the Team Leaders.

Knowledge management:

  • Submit documents into solutions when new solutions are put into place.
  • Submit diagrams into Run Book – online storage in Teams as well as Share Point, when there is a change in environment or new site take on.
  • Ensure the password spreadsheet is updated stored to our Share Point.
  • Inform team of any Client or product information that is vital and useful by sending out email notifications.
  • Ensure knowledge sharing takes place within the team on an ongoing basis as and when required.
  • Thrive to remain up to date with new technologies and methodologies by completing on line courses/certifications.

Team Interaction:

  • Daily interaction with the Service Operations Team and Team Leaders to assist each other with call resolution.
  • Weekly meeting with Service Operations Team Leader to review and drive timely ticket resolution.

Project Support:

  • Service Desk: Once acceptance into service (AIS) approved – obtain project brief from Team Leader to ensure knowledge and understanding of new projects being implemented (and associated impact on Service Desk).
  • Project delivery support: Where allocated as a ‘task owner’ within a project – lead the delivery of the specific tasks within defined deadlines.

Telephonic support:

  • Ensure that all telephone calls are answered timeously.
  • Ensure that all missed telephone calls are followed up on.
  • Identify the caller and establish a good working relationship.
  • Assist Client users in a professional manner.

Time Keeping and Attendance:

  • Punctual attendance on a daily basis.
  • Adherence to On Call working arrangements as and when required.

Should you apply for an advertised vacancy, kindly note that your application is deemed to be unsuccessful should you not receive a response from our offices within 2 weeks of application.

 

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Mid/Senior Conceptual Designer (Johannesburg)

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Ad Talent

We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.

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Full Stack Developer (Pretoria)

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Recruit Digital

Recruit Digital; leading recruitment agency for the Digital, Media, IT & Advertising sectors in South Africa.

Covering both Cape Town and JHB roles, Recruit Digital provides staff for Media firms, Digital Agencies, Corporates, Startups, E-commerce retailers, and all other Internet related businesses.

Recruit Digital fills vacancies within Client Services, Creative & Design, Development & Technology, Sales, Copy-writing, Social Media, SEO, Planning & Strategy, Marketing, Senior Management & Executive positions.

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CTP/DTP Operator (Alberton)

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Remuneration: Negotiable depending on experience 
Location: Alberton
Education level: Matric
Job level: Mid
Own transport required: Yes
Type: Permanent
Reference: #CTP/DTP
Company: Worldwide Positions (Pty) Ltd

Job description

Print production company is looking for a DTP/CTP operator. The successful candidate will be responsible for running plates, running the digital and wide format press, quick easy job tracking.Must have experience with Plat Making and Prinect workflow.

The successful candidate will need to be able to start ASAP

PLEASE STATE JOB AD REFERENCE IN SUBJECT LINE OF APPLICATION EMAIL.

Requirements

-Matric
-CTP experience
-Must have worked with the Prinect workflow system
-Hard worker that is not afraid of working extra hours when required
-Own transport

Posted on 01 Jul 13:08

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Kristin de Jager
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Print/Web Graphic Designer (Johannesburg)

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Remuneration: R10000 – R15000 per month Cost to company 
Benefits: Performance Bonus + Breakfasts
Location: Johannesburg, Greenside
Education level: Degree
Job level: Junior/Mid
Type: Permanent
Reference: #Design01.2019
Company: Digital Publications

Job description

Digital Publications is currently looking for graphic designer to join our company to produce designed content for print and digital magazines, mobile applications and UI/UX enhancements to existing website assets.  

Your duties will include any of the following dependent on experience:

  • To create magazine layouts for a number of our existing titles designing and laying out these publications for optimal viewing on tablets (iPads, etc.), phones (all the smartphones) and print. 
  • To design smpartphone and tablet app layouts
  • Improve and enhance existing websites layouts.
  • Design new websites from scratch

It is not critical to have experience in all of the above, but we looking for go-getters who are passionate about creating awesome designs.

You don’t need to have any previous digital or coding experience, but need to be exceptionally skilled in InDesign. Any digital design, UX and UI experience will be greatly beneficial. Successful candidates will also be required to engage with clients from time to time.

The successful candidate will be required to work as part of a team as well as on their own handling publications from concept to design and layout, all the way through to publishing.

Please ensure to send your portfolio with your application, all applications without this will be dismissed.

Company Description

Digital Publications is a design and app development agency with a broad range of blue chip and entrepreneurial customers .

Requirements

  • One to two years of industry experience
  • Adobe Suite – Photoshop, Illustrator and InDesign CC
  • Ability to create strong concepts for both magazines, mobile and digital applications
  • Tertiary qualification in graphic design
  • Experience in layout/publication design either from an agency or publisher
  • Be a motivated, considerate, even-tempered and positive team player
  • Practice high attention to detail
  • Liaise with third party production teams (print production and client liaison)

Personality skills

  • Emotional maturity – critical skill
  • Ability to get on well this others – critical skill
  • Have a great attitude – critical skill
  • Be keen to learn, grow and take on management of the studio
  • Apply excellent written and verbal communication skills
  • Have a can-do approach to all work
  • Have pride in good design and high-quality work

Advantageous skills

  • Experience showing skill in web design
  • Experience in UI design
  • Experience and/or understanding of print and other traditional media
  • Focus on working to a schedule and meet the client’s expectations
  • Skill in HTML 5, CSS3, jQuery and JavaScript
  • Understanding of digital publishing and the role design plays in digital publishing/app development
  • Passion for innovation, latest technology and app trends

Posted on 01 Jul 07:19

Apply by email
Dani
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Senior Cashbook Clerk (Sandton)

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Incredible Interns (Johannesburg)

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Location: Johannesburg, Rosebank
Education level: Degree
Job level: Student
Own transport required: Yes
Type: Permanent
Company: Thanga

Job description

Do you have a desire to see the world?

Sail the open seas?

Find adventure and meaning in the big wide world?

Do you speak Venda?

Well, so do we!

Unfortunately, we’re in the landlocked ocean of smog that is Johannesburg.

So why not do the next best thing! Join South Africa’s fastest growing AI and Media studio: Thanga.

We’re looking for young bright minds to join our dynamic team of misfits, mavericks and morons.

Do you think you have what it takes to make it in the land of Thanga? 

Then send us a 200 worded email and the reason you wanna join the greatest Show since Jam Alley!

Please be sure to send us your social profiles as well.

We wish you luck with the great games to come!

Company Description

Like the WWE, but better!

Requirements

  • University Degree
  • Background in design or at least comfort in the space
  • Speak Venda, Tsonga, Ndebele or Sepedi  
  • Background in software development or some form of coding

Posted on 28 Jun 12:01

Apply by email
Malume Skaftini
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Account Manager – TV Sales (Rivonia)

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