An eclectic accommodation collection in the vibrant neighborhood of Camps Bay is looking for a passionate Host Manager to support as established team. Let us know if you have what it takes.

CANDIDATE MINIMUM REQUIREMENTS

Education:

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous

Work experience:
• Previous experience in the same or similar position in a 4/5 star hotel
• Familiar with all duties and procedures in Front Office / Reservations Department and Hotel Operations
• MS Office (Word, Excel and Email) is essential
• Opera experience is essential

Other:

• Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Excellent communication skills
• Friendly and service orientated

Tasks (include but not limited to):

• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated rooms promptly and courteously
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to
• To ensure guest accounts and O status is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to rooms is done efficiently
• To ensure that the hotel entrance is correctly managed
• Ensure that rooms are serviced and maintained to the standards
• Make sure all front of house areas are clean and tidy at all times
• Ensure the housekeeping and laundry back of house is clean and free of clutter
• Ensure the smooth operation of Housekeeping on a daily basis
• Daily spot checks of suites and rooms to ensure VNL standards
• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding
• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
• Planning of the rooms winter maintenance program
• Be familiar with the Health & Safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by Financial Manager
• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
• Act as a Duty Manager when required
• To attend all management meetings as required

To apply for the position, please forward an updated CV with a picture of yourself to consultant2@careercustodians.com

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Recruiters & Career Coaches in Advertising, Marketing, Media, PR, IT and Digital.

Lynn: 082 802 4441

az.oc.dauqskroweht@nnyl

Specialists in Tech & Marketing recruitment

Jackie: 072 487 3387

az.oc.tnemtiurceregdelatipac@eikcaj

Nova: 073 393 9731

az.oc.tnemtiurceregdelatipac@avoN

Job description

Recruitment Officer at Afda Durban.

This is a full-time position on a contract starting 1 June 2019.

The position of the Recruitment Officer needs to be filled by a friendly, respectful person that is enthusiastic, detail-oriented and always proactive in getting the job done. The person must be positively energised in driving the student recruitment process with a small team reporting to them. This position will be primarily answering to the National Recruitment Officer and is based full-time from the marketing office at the Afda Durban campus, but will travel to schools and events regularly for recruitment activities to the prospective student market. This position is a representation of the Afda education brand to the prospective student, parent and teacher markets, and must be presentable and efficient at all times.

Core Value Points of the position include:

• Strategy Execution via programme and campus promotion, and coordinating small team to assist.
• Student Recruitment via travelling to and visiting schools (relationship building with schools and teachers) to promote, present and recruit students for Afda’s programmes to build a database of enquiries in order to achieve targets. Execute recruitment events on campus and workshops via schools. Facilitate regular consultations and individual contact with the prospective student market to keep up with targets.
• Admissions Administration via processing of and communication with applicants with individual follow up and feedback systems, in order to keep up with targets.
• Advertising and branding via seeking effective placement opportunities, facilitating production as needed and managing campus material stock.
• Communication and Relationships through PR and Social Media alignment, bulk communication and feedback data

Inclusive within the Core Value Points, the following duties are an added elaboration of what is expected to be fulfilled:

• Ensuring continuous and quality Calling (outgoing/follow-up) and Speaking to (incoming) enquiries interested in Afda
• Ensuring all applications are processed timeously and accurately with prompt communication and excellent customer service
• Identifying, booking and conducting presentations/exhibitions (recruitment activities) and representing Afda to the prospective student market (on and off campus) – own transport required
• Coordinate team to ensure all processes are happening, targets and deadlines are met, deliverables are submitted
• Managing the schedule, staff and stock for all recruitment activities
• Confident communication with prospective students and related stakeholders (eg. parents) including booking and conducting face-to-face, email and calls as needed: consultations/Q&A, working on conversions and recruiting of new students
• Assisting prospective students with the application process, booking and coordinating of consultations/contact time with prospective students and related stakeholders. Guiding applicants through the registration process in order to achieve optimum numbers (targets) for enrolment
• Generating and/or providing relevant and accurate documentation and information to prospective students and parents
• Preparing prospective students and related stakeholders for enrolment
• Schedule, organise and attend all marketing activities and events including schools visits, expos, open days, workshops etc.
• Drive the student registration process from application to enrolment
• Submit Monthly requisitions to Group Marketing Manager with review from line manager as required
• Proactively promote Afda’s image
• Ensuring accurate and timeous data-capturing, filing, record keeping and management
• Execute accurate weekly or bi-monthly reporting as required by line manager
• Stock (marketing material) management and execution
• Coordinating reception and ensuring there is always someone present at reception

Education:

• Relevant undergraduate degree or preferably honours degree (Afda alumni is favourable)
• Six months to two years’ sales and/or customer relations experience

Company Description

Afda is a private higher education Institution offer unique degrees and higher certificates for the creative economy through an outcomes-based education model.

Requirements

• Advanced computer literacy (using Excel, MS Word, MS Access and PowerPoint)
• Takes initiative constructively
• Excellent time management
• Maturity to handle a range of situations
• A personality for follow-through/delivery-driven style of work ethic
• Excellent verbal and written communication skills
• Well spoken and polite and helpful to stakeholders – over the phone/in person
• Loyalty and maintaining expected confidentiality
• Honest and trustworthy
• Respectful and open to learning and guidance
• Confident with people skills
• Influential and interesting to the prospective student market
• Sets an example to junior staff and assisting students
• Willing to learn
• Culturally aware and sensitive
• Proficient with English

Posted on 16 May 11:09