Category Archives: Jobs KwaZulu-Natal

Jobs in KwaZulu-Natal

Call Centre Consultant (Remote working conditions)

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Remuneration: negotiable Cost to company 
Benefits: Discussed in the interview
Location: Remote working conditions
Education level: Degree
Job level: Mid
Type: Permanent
Reference: #CC Consultant
Company: Private Property South Africa

Job description

Main Purpose of the Role

As a Call Centre Consultant, your number one job is to help us become #1 in the industry by focusing on providing an exceptional service to our customers. You will be the first point of contact for all our customers and responsible for addressing and resolving all inquiries and complaints via phone, email and live chat. With your experience, you competently advise, help and direct our customers. Every interaction with the customer should include our secret recipe to success: Customer Obsession.

The ideal candidate for this role is passionate about providing exceptional customer service and has a natural aptitude to working in a technical environment. In this role, you will help improve the experience customer have with our online business and so computer literacy and exposure to the technical support function are core skills required for the success of this role. The environment is best suited to the individual who is determined to succeed, excited to grow and is able to work well in a pressurized and fast paced environment.

Key Areas of Responsibility:

Call Resolutions and Escalations

  • Resolves product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Uses knowledge, skills and experience within the customer experience environment to handle difficult customers and make sure that each customer has an excellent customer experience with our business.
  • Identifies opportunities to attract potential customers by answering product and service questions.

Information Management

  • Keeps detailed records of customer complaints that enable the organization to analyse problems and find ways to prevent potential re-occurrences that may taint the customer journey lifecycle.
  • Maintains customer records by obtaining and updating customer account information such as name, address, phone number, and payment method.
  • Ensures that customer information is obtained, stored and distributes in adherence with the Protection of Personal Information Act.
  • Uses the CRM system to help the business recognise the value of our customers and enable stronger, more meaningful customer relationships. The better you understand your customers, the more responsive you can be to their needs. With our focus on customer obsession, you will be expected to prioritize the customer relationship at all times.

Relationship Management

  • Engages in more meaningful customer relationships by taking the time to learn more about our customers’ needs and behaviours in order to develop stronger relationships with them.
  • Assist the businesses to gain an insight into the behaviour of our customers and modify business operations to ensure that customers are served in the best possible way.

Working Conditions

  • Extended working hours where applicable
  • Works remotely

Company Description

An inspiring culture and organisation to be a part of.
At Private Property, our values define our culture. These values form the core of who we are as people and inform how we operate our business.

Our culture is built on the following values: Service. Collaboration. Innovation. Agility. Grit.
These values give us purpose and direction as we strive to achieve great things together.

Our teams
We invest in our people and help them to grow with us. We are proud of the calibre of our people and are successful because of t

Requirements:
What you Need to Succeed :Qualifications, Experience & Aptitude

  • Minimum Degree qualification or relevant Diploma in Marketing, Business Management
  • Minimum 3 years working in a call centre environment
  • Experience working remotely is a huge advantage but not necessary
  • Industry experience is a huge advantage but not necessary
  • Experience working in a Digital marketing or e-commerce environment is a huge advantage but not necessary
  • You will work remotely, and the company will provide you with the tools you need. As a remote worker, you will need a conducive workspace and a secure internet line (non -negotiable)
  • The ideal candidate communicates effectively, is committed to solving customer problems
  • We are searching for a reliable, dependable self-starter who is excited about personal and professional development. This role will offer you the opportunity to grow, excel and own your space – we seek to attract someone who is excited about the prospect of continuous growth and development and helping us make a difference in the Property Sector
  • Demonstrated strong prioritization and time management skills as well as problem solving skills
  • Strong computer skills with the ability to integrate information from multiple sources quickly and accurately

Please include certificates in line with minimum requirements listed above.

Posted on 12 Feb 12:49

Call Centre Consultant (Remote)

You Need Posted on by
Remuneration: negotiable Cost to company 
Benefits: Discussed in the interview
Location: Remote
Education level: Degree
Job level: Mid
Type: Permanent
Reference: #CC Consultant
Company: Private Property South Africa

Job description

Main Purpose of the Role

As a Call Centre Consultant, your number one job is to help us become #1 in the industry by focusing on providing an exceptional service to our customers. You will be the first point of contact for all our customers and responsible for addressing and resolving all inquiries and complaints via phone, email and live chat. With your experience, you competently advise, help and direct our customers. Every interaction with the customer should include our secret recipe to success: Customer Obsession.

The ideal candidate for this role is passionate about providing exceptional customer service and has a natural aptitude to working in a technical environment. In this role, you will help improve the experience customer have with our online business and so computer literacy and exposure to the technical support function are core skills required for the success of this role. The environment is best suited to the individual who is determined to succeed, excited to grow and is able to work well in a pressurized and fast paced environment.

Key Areas of Responsibility:

Call Resolutions and Escalations

  • Resolves product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Uses knowledge, skills and experience within the customer experience environment to handle difficult customers and make sure that each customer has an excellent customer experience with our business.
  • Identifies opportunities to attract potential customers by answering product and service questions.

Information Management

  • Keeps detailed records of customer complaints that enable the organization to analyse problems and find ways to prevent potential re-occurrences that may taint the customer journey lifecycle.
  • Maintains customer records by obtaining and updating customer account information such as name, address, phone number, and payment method.
  • Ensures that customer information is obtained, stored and distributes in adherence with the Protection of Personal Information Act.
  • Uses the CRM system to help the business recognise the value of our customers and enable stronger, more meaningful customer relationships. The better you understand your customers, the more responsive you can be to their needs. With our focus on customer obsession, you will be expected to prioritize the customer relationship at all times.

Relationship Management

  • Engages in more meaningful customer relationships by taking the time to learn more about our customers’ needs and behaviours in order to develop stronger relationships with them.
  • Assist the businesses to gain an insight into the behaviour of our customers and modify business operations to ensure that customers are served in the best possible way.

Working Conditions

  • Extended working hours where applicable
  • Works remotely

Company Description

An inspiring culture and organisation to be a part of.
At Private Property, our values define our culture. These values form the core of who we are as people and inform how we operate our business.

Our culture is built on the following values: Service. Collaboration. Innovation. Agility. Grit.
These values give us purpose and direction as we strive to achieve great things together.

Our teams
We invest in our people and help them to grow with us. We are proud of the calibre of our people and are successful because of t

Requirements:
What you Need to Succeed :Qualifications, Experience & Aptitude

  • Minimum Degree qualification or relevant Diploma in Marketing, Business Management
  • Minimum 3 years working in a call centre environment
  • Experience working remotely is a huge advantage but not necessary
  • Industry experience is a huge advantage but not necessary
  • Experience working in a Digital marketing or e-commerce environment is a huge advantage but not necessary
  • You will work remotely, and the company will provide you with the tools you need. As a remote worker, you will need a conducive workspace and a secure internet line (non -negotiable)
  • The ideal candidate communicates effectively, is committed to solving customer problems
  • We are searching for a reliable, dependable self-starter who is excited about personal and professional development. This role will offer you the opportunity to grow, excel and own your space – we seek to attract someone who is excited about the prospect of continuous growth and development and helping us make a difference in the Property Sector
  • Demonstrated strong prioritization and time management skills as well as problem solving skills
  • Strong computer skills with the ability to integrate information from multiple sources quickly and accurately

Please include certificates in line with minimum requirements listed above.

Posted on 12 Feb 12:49

Call Centre Manager (Remote)

You Need Posted on by
Remuneration: negotiable Cost to company 
Benefits: Discussed in the interview
Location: Remote
Education level: Degree
Job level: Senior
Own transport required: Yes
Travel requirement: Occasional
Type: Permanent
Reference: #Call Centre Manager
Company: Private Property South Africa

Job description

Main purpose of the role

The Call Centre Manager will be responsible for delivering superior customer service, by achieving outstanding levels of quality and operational efficiency. We will rely on this role to help our business drive efficiencies within the team to help us exceed customer SLA. As the leader of the team, we are looking for someone who is passionate about training, coaching, and leading a call centre team towards providing an exceptional and memorable customer experience journey. The successful incumbent has a passion for customer relationship management, works well with people and is familiar with the operations of an online entity (e-commerce).

For this role, the ideal candidate has been identified as someone who is passionate about customer service and is focused, goal orientated and highly organized. This position is best suited to the individual who has leadership experiences and enjoys leading individuals and teams. You are the right person for this role is you have an intricate understanding of the call centre environment and can help our business build a successful call centre as a business unit and customer relationship management hub.

As the leader of this team you’ll be responsible for the daily running and management of the call centre, by implementing a collection of processes that the organization will use to track, oversee and optimize all customer interactions. You will work collaboratively with other customer facing business units to effectively manage high-quality interactions on the customer engagement journey. You enable your team by equipping them with the tools, guidance and support to improve the experiences customers encounter through our highly interactive and vibey call centre.

Key areas of responsibility

Customer experience strategy development:

  • Responsible for creating the vision and mission that will be aligned to the organizational strategy. In addition, will inform our plans, and the measurement    thereof, to align the sales force to the vision of the organization by focusing on identifying and developing the correct systems, processes, policies, procedures and resources required to implement and sustain our purpose.

Service level management

  • Assist in solving customer related queries/faults which may arise and escalate if necessary. Keep the communication line open with customers by following up with customers to gauge their satisfaction levels with our problem resolution. Applies technical aptitude and systems knowledge by systematically working through tickets and bugs logged within the call centre to solve customer queries and if warranted, implement corrective actions.

People management and leadership

  • Responsible for training, coaching, and leading the call centre team as they provide support for our customers
  • Provides the leadership, coaching and training required to unlock potential within the team
  • Keeps team accountable by ensuring the necessary processes, systems and policies are in place to ensure the successful day to day running of the team
  • Is able to motivate the team and enhance engagement, performance and operational success of all individuals within the team
  • Effectively manages the performance of the team, in line with individual and departmental KPI’s and metrics.

Performance analysis and continuous improvement

  • Uses strategic thinking, planning and organizational skills to design a business case that aligns to the organizational operating model.
  • Sets the unit up for success by formulating department policy, procedures and systems that will enable efficiency, productivity and revolutionize the customer experience journey. Researches and implements methods that identify opportunity to continually streamline workflow optimization.
  • Ability to work with rich and recorded information and the skill to simultaneously apply statistics, computer programming and operations research to quantify performance.

Reporting

  • Provide the organization with reporting insights into statistical analysis, as well as playing an advisory role in experimental design or ad hoc data queries.
  • Conducts quantitative and qualitative analyses of customer feedback using leading practice research and analytics methodologies.
  • Applies broad knowledge of leading practices, business challenges, and consumer business models to identify trends, competitive advantages, pain points and    risks—not just historically, but proactively where possible—to create perspective in the area of Customer Experience and to help drive loyalty and retention.
  • Develop and produce concise reports with insights and recommends actions. Monitors and reports on implementation, raising issues to other leaders for quick and effective resolution. Evaluates outcomes and results after implementation, and reports on them within the organization.

Company Description

An inspiring culture and organisation to be a part of.
At Private Property, our values define our culture. These values form the core of who we are as people and inform how we operate our business.

Our culture is built on the following values: Service. Collaboration. Innovation. Agility. Grit.
These values give us purpose and direction as we strive to achieve great things together.

Our teams
We invest in our people and help them to grow with us. We are proud of the calibre of our people and are successful because of them. We recognise and reward success and look for people who share our passion for innovation and excellence

Requirements
What you need to succeed: qualifications and experience

  • Minimum BCom degree in business management/administration, marketing management or relevant tertiary qualification
  • Minimum five years working experience managing the day to day functioning of a contact centre
  • Relevant industry experience is highly advantageous (Property and E-commerce)
  • Experience leading effective, high performing remote teams is highly advantageous
  • Strong understanding and demonstrated experience working with sophisticated customer data analysis, surveying, and research techniques
  • The successful incumbent brings a demonstrated experience with leading a medium to large teams in a fast-paced customer-focused environment

Posted on 12 Feb 12:06

Android Developer (Kwazulu-Natal)

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A large media house, with their headquarters based in KwaZulu Natal are urgently seeking an experienced android developer to come in and develop mobile apps for a diverse range of clients

You will be directly involved in creating native apps for our clients and partners in the fields of media, communications and education and actively contribute to ideation, strategy, implementation and iteration of features and functionality for Fabrik.

If you want to work in a team with transparency and trust? Then this is the place to be!

Requirements:

  • Five years’ experience as a Mobile Developer.
  • Three years + experience working as a native Android App Developer.
  • One+ experience using Kotlin.
  • Well versed in Unit & Automated testing techniques for Android apps.
  • Strong competency in Git.
  • Published and/or maintained live app(s) in the App Store.
  • Experience in UI design.
  • Agile / Scrum methodologies or have worked in an Agile / Scrum team.
  • Familiar with an in-flight teaching and mentoring atmosphere

Responsibilities:

  • Be responsible for upholding code quality and testing practices for our fleet of Android apps.
  • Take ownership of re-architecting the existing Android codebase into a modular architecture.
  • Manage the transition from Java to Kotlin.
  • Uphold our values of service, quality, maintainability, design and iteration in a teaching and learning environment.
  • Be accountable for creating and maintaining world class applications.

Reference Number for this position is SJ48441. This is a Permanent position based in KwaZulu Natal offering a cost to company salary of R550k per annum negotiable on experience and ability. Email Showmona Juggernath on az.oc.egrem-e@htrag or alternatively call her on 011 463 3633 to discuss this and other opportunities that you may be seeking.

E-Merge IT recruitment is a specialist niche recruitment agency with a wide range of positions available. We offer our technical skilled candidates’ options so that we can successfully place the right developers with the top companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!
https://www.e-merge.co.za/careers/referralprogramme/

Posted on 11 Feb 15:11

Assistant Leader (Watercrest)

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Remuneration: Market related 
Location: Watercrest
Job level: Mid
Type: Permanent
Reference: #CUMG-4276
Company: Cape Union Mart – Poetry

Job description

Responsibilities:

    • Assisting in managing all aspects of a store

    • Maximizing turnover and profit

    • Minimise shrinkage by monitoring stock related risks

    • Deliver exceptional customer service by implementing customer experience strategy.

    • Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.

    • Innovative visual merchandising to optimize sales

    • Implement all company policies and procedures.

    • Maintaining health & safety practices

    • Optimize team through creating an inspiring environment.

    • Align team members to Company culture and create fun.

Behavioural requirements:

    • Honesty in dealing with cash or finances

    • Inspirational leadership & passion

    • Taking ownership

    • Building & maintaining relationships

    • Innovation & ability to deal with change management

    • Thinking adaptability

Minimum requirements:

    • 3 years of Management retail experience

    • Matric or Equivalent

    • Microsoft – Computer Proficiency

    • Clear Criminal record

    • Ability to communicate effectively at all levels.

Posted on 11 Feb 08:26

Midweight – PPC Ads Manager (Durban)

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Remuneration: R20000 – R25000 per month Basic salary 
Location: Durban
Education level: Degree
Job level: Mid
Type: Permanent
Reference: #BG#PPC_AdsManager
Company: Cardilogix

Job description

Our client a leading and renowned digital agency – seeks to hire a PPC ads manager with experience in pay per click, SEM, Google Search/Display, AdWords and Analytics. 

Requirements and qualifications:

  • Minimum: three years of working experience.
  • Related qualifications: Google certifications, diploma, etc.

Send the following to our offices: 

  • A copy of your updated CV and portfolio (list of brands/accounts you’ve worked on).

Major skills and responsibilities:

  • Google Ads – Display, Search, Shopping, Mobile, Video, AdWords and Analytics
  • SEO, SEM and PPC – campaigns and online advertising
  • Digital and social media marketing 
  • A/B (split) testing
  • Daily management of paid search plans
  • Manage the online planning process and provide recommendations
  • Build a PPC strategy for a variety of client accounts
  • Oversee keyword analysis and list building, campaign bid management and optimisation (using client preferred tracking tools and ad copy testing)
  • Conduct Google Analytics metrics analysis to measure user engagement and campaign performance post-click

Requirements

Please only apply if you have the relevant experience as per our job ad. Our client does not have the capacity to train anyone – you need to hit the ground running.

Your application will be passed to our team of recruitment consultants and should your skills and experience match the recruitment needs of our client, we will be in touch within a 96 hour turn-around time. 

Should you not hear from us, please treat your application for this job as unsuccessful.

Posted on 08 Feb 13:52

Trello Project Assistant – Advertising (Durban)

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Remuneration: R18000 – R20000 per month Basic salary 
Location: Durban
Education level: Diploma
Job level: Mid
Type: Permanent
Reference: #YG#client
Company: Cardilogix

We’re hiring a Trello project assistant for a leading KZN ad agency! Previous experience in the use of Trello to collaborate, communicate and coordinate on projects essential.

It’s important as the project manager to keep tabs on project progress and to monitor, control, and report on that progress. With Trello, you can keep communication on the board by commenting and providing updates to team members directly in their respective cards.

You need to be hands-on and be willing and able to have solutions and think strategically to work on these accounts.

Duties and requirements:

  • Minimum three years experience – essential
  • Able to meet tight deadlines and work in a pressurised environment
  • Must have strong presentation skills
  • Ability to work with budgets
  • Excellent knowledge on the promotion side
  • Able to handle the admin side of the job
  • Strong advertising savvy
  • Must have own transport
  • Stable track record
  • Presentable and well-spoken
  • Excellent written and verbal skills

Please only apply if you have the relevant experience as per our job ad. Our client does not have the capacity to train anyone – you need to hit the ground running.

Your application will be passed to our team of recruitment consultants and should your skills and experience match the recruitment needs of our client, we will be in touch within a 96 hour turn-around time. Should you not hear from us, please treat your application for this job as unsuccessful.

Posted on 08 Feb 13:44

Creative Director – Art Direction (Durban)

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Remuneration: negotiable 
Location: Durban
Job policy: Employment Equity position
Type: Permanent
Reference: #CD-Art
Company: Oliver South Africa

Job description

You will lead a team of Creatives that develop as well as adapts a variety of work for our FMCG client These include but are not limited to Shopper marketing, social media campaigns, eCommerce, digital content, and TTL campaigns.

As the Creative Director, you will be responsible for the overall creative output of the studio as well as delivering briefs where necessary. You will be supported by 2 Creative Leads and will work closely with the BUD to enable the team to deliver to exacting standards, specs, and timelines.

You will need to combine a deep understanding of trends inherent to the creative, FMCG, and retail industry with a varied skill set that will include conceptual thinking, Design/Art Direction for all forms of digital content, shopper, as well as have an understanding of motion design, social and eCommerce platforms and their ways of working.

You’ll need a flair for ideas, words, and design, whether in a digital, social, eCommerce, shopper, or TTL environment.

You’ll need decent internet connectivity and infrastructure to work remotely. The role will move to an on-site position within the Client’s offices at a later stage.

  • Oversee the Creative work to meet the Client’s brief and exacting standards.
  • Champion best practice and creative excellence in the creative team.
  • Direct and review the team’s work to ensure the highest quality, accuracy, and consistency as well as Brand compliance.
  • Mentorship and line management of the department.
  • Drive training and development of the department.
  • Drive awards submissions (internal & external), showreels, and other collateral when needed in collaboration with the GCD.
  • Master a variety of brand tone of voice, visual identities.
  • Collaborate with the relevant team members from other disciplines.
  • Be the Creative face of the business unit.
  • Help Clients find solutions to their brief.
  • Develop an effective working relationship with colleagues and Client.
  • Keep the Group CD up to date with creative work being delivered.
  • Help to build a culture within the team.
  • Support the team in expanding the portfolio for the business
  • Complete timesheets.

Requirements

  • Strong leadership skills.
  • Minimum 5 years experience as a Creative Director 
  • Push rather than pull leadership style.
  • Ability to build a culture that enables inclusivity in the idea and opinion sharing.
  • Ability to direct and nurture creative resources.
  • Ability to give clear and concise direction to team members.
  • Ability to adapt to different working environments or project teams.
  • A powerful grasp of how content can play out across multiple mediums.
  • Excellent teamwork and time management skills especially when working remotely.
  • Good attention to detail, a proactive attitude, and good communication skills.
  • Take ownership and responsibility.
  • Self-starter.

Posted on 04 Feb 14:23

Google Ads/SEO Specialist (Durban)

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Remuneration: R20000 – R27000 per month 
Location: Durban
Job level: Mid/Senior
Type: Permanent
Reference: #PPC_Specialist#KZN
Company: Cardilogix

Our client a lead and renowned digital agency, seeks to hire a skilled Google Ads and SEO Specialist. KZN (Durban)

Duties and responsibilities:

  • SEO
  • Build a PPC strategy for a variety of client accounts
  • Pay Per Click (PPC) Advertising
  • Google Ads: Display, search, shopping, mobile, video, AdWords and Analytics
  • Paid Media Advertising on the following social media platforms: Facebook, Twitter, Instagram, LinkedIn, Pinterest, WhatsApp, YouTube.
  • Google Tag Manager and analytics
  • Campaign management
  • Conversion tracking
  • Daily optimisation of accounts 
  • Targeting strategies 
  • Planning, implementing and maintaining of digital media campaigns 
  • Reporting (post-campaign statistics, suggestions, learnings and insights)
  • Managing clients and building relationships
  • Conduct A/B testing
  • Conduct data analytics and metrics analysis to measure:
    • Customer journey segmentation
    • User engagement
    • Campaign performance 

Please only apply if you have the relevant experience as per our job ad. Our client does not have the capacity to train anyone – you need to hit the ground running.

Your application will be passed to our team of recruitment consultants and should your skills and experience match the recruitment needs of our client, we will be in touch within a 96 hour turn-around time. 

Should you not hear from us, please treat your application for this job as unsuccessful.

Posted on 03 Feb 15:40

Mid-Weight Conceptual Copywriter (Durban)

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Remuneration: R25000 – R35000 per month Basic salary 
Location: Durban
Education level: Matric
Job level: Mid/Senior
Type: Permanent
Reference: #YG#Copywri
Company: Cardilogix

Job description

Thriving creative agency in KZN focusing on digital and branding and other forms of  media seeks the services of a talented word smith.

There is a lot of scope for growth and to spread your wings and fly… If you don’t have agency experience, this role is unfortunately not for you. We will only accept applications from candidates already working in a digital or creative agency as per our clients brief.

My client needs someone who can write clever copy for social media, all other digital platforms, internal and external moms, brochures, flyers, print ad material and more. Send samples of your best work with an updated CV to our offices as soon as possible!

Please only apply if you have the relevant experience as per our job ad. Our client does not have the capacity to train anyone – you need to hit the ground running.

Your application will be passed to our team of recruitment consultants and should your skills and experience match the recruitment needs of our client, we will be in touch within a 96 hour turn-around time. 

Should you not hear from us, please treat your application for this job as unsuccessful.

Requirements

  • Must have a qualification in copywriting from a reputable institute
  • Previous ad agency experience of minimum three to five years’ a must for the job
  • Must have a stunning portfolio
  • Able to work well under pressure
  • Able to write copy, come up with strong concept, one-liners, strap liners, lengthy articles, annual reports, speeches, presentation, web copy, print copy, radio and other media mediums

Posted on 03 Feb 11:15