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The account manager is responsible for selling the business’s products & services. He/she is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the Director of Sales.

Primary Responsibilities for the Role

· To follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.

· To achieve or better allocated Sales Quota. Sales Quota’s will be reviewed annually.

· To identify prospective clients’ exact needs by questioning, observation and the completion of a full sales survey.

· To entertain prospective clients, where possible combining this with visits to existing satisfied customers.

· To liaise closely with project managers and operational staff on all details of a new prospective installation. Ensuring operational staff have a full understanding and agreement on all details.

· To maintain communication with the client showing an ongoing interest in the installation and the installation team.

· Ensure that all funds are collected on time as per the contract.

· To complete a daily log of all activities, quotations sent and lost business.

· Analyze statistics thereby identifying key sales areas, problems and success rate.

· To research prospective client details, finding out as much as possible about the company to ensure a professional approach.

· To constantly monitor and be aware of competitor activity.

· To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.

· To constantly be aware of new business opportunities and action these.

· Maintain communications with the office on a daily basis, via telephone, cc:Mail, email or fax.

· Forward relevant product information, fixes, workarounds, known issues, etc… to relevant personnel within the company.

· Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.

· Regularly visit the corporate website www.micros.com to keep informed about corporate developments and news.

· Regularly visit the MICROS SharePoint intranet site, and read any published ‘Product Marketing Announcements’ (PMA) and Field Bulletins and presentations.

· Pass any certification examinations as required by Management.

· Maintain an adequate level of knowledge in MS Windows operating systems and software

· utilities as released from time to time.

· Be able to confidently and knowledgeably demonstrate to prospective clients the Micros SA product range.

· Maintain competitor knowledge.

· Maintain client files, filing of all quotations and sales documentation.

· Update and maintain your customer’s details on CRM.

· Maintain your business diary on Microsoft outlook and grant access to the Sales Manager to view your activities.

· All commission and expense claims to be submitted by the 19th of each month, or as advised from time to time.

Minimum Qualification and Experience Requirements

· Matric / Grade 12 / Equivalent

· Knowledge of Opera Software

· Minimum 5 years’ experience within Hotel environment

· Minimum 3 years Management experience within Hotel environment

· Valid passport

· Own reliable vehicle and valid driver’s license

· Willing to travel

Desired Skills and Qualities

Personal Attributes and Qualities

· Excellent communication skills

· Excellent customer service

· Sales flair

· Target driven

· Confident

· Self-starter

· Go-getter

All rights reserved. Copyright © 2020. Republish permission. ADSL & Web hosting proudly provided by Afrihost. Bizcommunity.com, its sponsors, contributors and advertisers disclaim all liability for any loss, damage, injury or expense that might arise from the use of, or reliance upon, the services contained herein. Privacy policy, Terms of Use, PAIA.

• Ad Placed : 19 Feb 2020 09:00:24 Affiliate ad
• Remuneration : PER MONTH
• Employment Type : Full Time
• Employment Level : Senior Management
• Industry :
• Management
  General Management
• Region : Kwazulu-Natal
• Company : Time Personnel

Are you involved in operations and management within a Call Centre who can coach and motivate Call Centre Agents in their field of service? Ideal National Company for you to join if you are good with operations and are analytical with excellent management skills in motivating and developing your team.

REQUIREMENTS:

Grade 12

Minimum 3 years’ in a Supervisory role in a Call Centre environment

Good Computer Skills

Good People management skills

Ensure professionalism and efficiency within your department

Valid driver’s license with own vehicle

DUTIES:

Management of departmental teams and quality of their workload

Management of processes and efficiency within all areas of your departments

Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 hours of the complaint

Training of the staff within the department

Manage and carry out disciplinary matter in the departments under the guidance of the HR department

Analysis of employee customer call quality of your department

Maintenance and upkeep of mailboxes affiliated to the department

Ensure customer Service Level Agreement requirements are adhered to

Ensure departmental Codes of Practice are adhered to

Management of capacity planning

Workload overflow assistance

Current Service Level Agreements managed

Weekly customer complaints and rectifications – report back

Service quality to customers

Setup and Checking of Bureau performance reports

Validating new Bureau customer take on forms before account is opened

Setting up vehicles on Bureau

Management and actioning of the CRM regarding the Service Level Agreements and Minutes of Meetings and the timing thereof

Conduct customer satisfaction surveys as required by the company

Monitor and report on Regional Key Accounts staff – planned versus actual customer visits

Salary:    Dependent on experience

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We currently are looking for Telesales Team Leaders within the long term insurance space.

Responsibilities:

Manage a team of up to 10 – 15 call center agents

Enforce procedures to ensure sales agents only sell products and services that customers want and understand

Regularly monitor calls per sales agent, ensuring compliance to call flows and script guidelines

Track and monitor schedule adherence of sales agents

Ensure that the Quality Assurance team monitors calls per sales agents, per month, ensuring compliance to scripts, policies and guidelines

Regularly coach, mentor and develop sales agents in order to maintain a high level of productivity

Provide the sales agents with access to training and resources for their personal development

Performance management of non-compliant sales agents and taking appropriate action when necessary

Verify that sales agent’s compensation and remuneration discussions with customers promote fairness, honesty and integrity when closing the sale

Ensure ongoing verification of the sales process and call content for sales agents\

Requirements

Matric or Equivalent

Credit and Criminal Clear

Minimum of 2 year telesales team leader experience in Life Insurance e.g. Funeral Insurance and Personal Accident products

Excellent communication skills

PC Literate

Strong knowledge of administration and clerical processes

Must comply with FAIS fit and proper requirements (RE Exam & FAIS credits/ financial qualification)

RE 5 qualification essential