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All rights reserved. Copyright © 2020. Republish permission. ADSL & Web hosting proudly provided by Afrihost. Bizcommunity.com, its sponsors, contributors and advertisers disclaim all liability for any loss, damage, injury or expense that might arise from the use of, or reliance upon, the services contained herein. Privacy policy, Terms of Use, PAIA.

Job description

In short, the trainer is required to ensure clients fully understand and utilise our Software’s functionality to better manage their business. 

Important duties and responsibilities:

•  Training:
  • Conduct and/or assist with training sessions at newly installed sites.

• Documentation:
  • Ensuring records, as per training delivered to clients are up to date for future reference.
  • Modifying of training manuals to be kept up to date and in line with all new developments and changes.
  • Distribution of training documentation to branches and clients.

• Quality:
  • Engaging with development team regards changes to incorporate into training areas.
  • Providing feedback to development on system errors.
  • Provide suggestions to development on the system.
  • Approaching clients to identify needs.

• Support:
  • Assist the Support team with ad-hoc problems.
  • Telephonically support new stores after Go-live.

This is perfect for you if you enjoy the challenge of change and transferring knowledge. The office environment is relaxed, yet fun and energetic. 

Please note that a qualification and criminal check is applicable in the last stage of our recruitment process.

Company Description

We are a retail management service provider, currently servicing more than 1,400 stores across Southern Africa. Spinnaker Software started as a family business in 1997 and has grown to become a market leader in retail and wholesale management solutions. Our footprint has expanded and we now have offices in every major city in Southern Africa. Since our inception we’ve grown to a staff complement of 200+. We’ve worked hard to earn our reputation as a leader in retail management software, with a suite of innovative in-house developed Arch products.

Requirements

• Compt CTT or equivalent certification is a requirement
• Minimum two years of experience in a similar role
• A valid driver’s license
• Own vehicle (travel to clients’ sites)
• Ability to work overtime

Posted on 06 Jan 11:24

Job description

We are seeking a self-motivated, goal orientated individual, passionate about the Cape Union Mart group and their career development, to manage stores in the Southern Region. You will be responsible for improving performance, productivity, efficiency and profitability through the effective implementation of strategies in line with the company vision.

Requirements

• Lead a team of store managers towards effective collaboration and attainment of goals
• Optimize and oversee in-store operations to ensure efficiency
• Attention to financial performance in order to ensure that stores are profitable and stay within budget
• Responsible for all store recruitment and timeous filling of vacancies
• Ensure compliance with company’s policies and operational guidelines
• Deal with challenges by providing creative and practical solutions
• Evaluate performance using key metrics and address issues to ensure improvement
• To participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional customer service
• To promote equality and diversity as part of culture of the organization
• To ensure that the people-perspective is represented in strategic decisions
• Provide teams with a stimulating and supportive environment and drive their growth and development
• Decisive thinking and an ability to analyze information quickly and use it to make robust decisions
• Ability to work well with a range of people both within and outside of the organization
• A strong inclination to take on additional responsibilities and ensure delivery with high level of commitment
• Leading and driving change management projects and promoting Operational projects and initiatives to internal clients and getting their buy in
• The ability to lead in a highly pressurized, rapidly growing environment

Experience & Qualifications

• A minimum of three years’ management experience in Operations in a retail environment
• Excellent communication skills and the ability to interact at all levels
• Proven managerial and leadership skills (inspirational leadership)
• Proactive management and the ability to work unaided
• Skilled in the use of Microsoft Word and Excel
• Qualification in Business or Retail Management advantageous
• Valid driver’s license
• Ability to travel extensively within the region

Personal Skills/Attributes

• An emotionally intelligent, inspiring leader
• Action orientated/results driven
• A strategic mind-set
• Ability to convert vision and strategy into actions and results
• Critical thinking and problem solving skills
• Planning and organizing
• Strong delegation skills
• Sound decision-making ability
• Ability to work in a Team
• Conflict management
• Excellent communication skills
• High attention to detail
• People focused
• High tolerance for stress

Posted on 03 Jan 06:54