Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa’s favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits – including hiking, camping, trail running, mountain biking, snow sports, travel and more – Cape Union Mart is an essential first step in every adventure. Cape Union Mart has stores across South Africa, and in Namibia and Botswana.

Job description

Job description:

Metropolitan is now recruiting for financial advisors in the Richmond & PMB Central region!

All you need to do, is email your CV if you meet the following requirements:

• Passed matric
• Sales experience
• Smartphone
• Clear criminal record
• Clear ITC 

Please write FA – Richmond or FA – PMB Central on the subject line when you apply

We look forward to hearing from you asap.

NB: Only emailed CVs will be accepted.

Requirements

Requirements

• Computer skills
• Good communication and listening skills
• Good Interpersonal skills
• Analytical skills
• Negotiation and influencing skills

Posted on 01 Dec 13:41

Job description

Oliver South Africa is looking for a Creative Lead for a 12 month eCommerce project, based at the client site in the Northern suburbs of Durban.

You will be overseeing a team of Artworkers/designers and a copywriter, creating digital content for eCommerce platforms across a variety of brands and categories. You will work closely with the Project Director, Project Manager, and Client to enable your team to deliver the assets to exacting standards, specs, and timelines. The work scope includes creating and developing iconography, developing digital KV’s using supplied/sourced assets, retouching pack shots, etc. as well as basic resizing, redoing layout to work well in an eComms environment, updating existing assets, etc.

You will be responsible for signing off all work that leaves the team. You will be trained in terms of specifics/guides for this project and will be responsible for making sure your team is trained and follows the guides.

RESPONSIBILITIES OF THE ROLE:-

• Oversee a team of Artworkers/designers and a copywriter to meet the client’s brief and exacting standards.
• Work with the PD/PM to effectively manage workloads of the team within agreed timescales.
• Direct and review the team’s work to ensure the highest quality.
• Monitor and signoff artwork quality, accuracy, and consistency.
• Train team on e-Comms specs once trained yourself.
• Develop an effective working relationship with colleagues and Client.
• Complete timesheets.

Requirements

SKILLS AND EXPERIENCE REQUIRED:- 

• Diploma or related degree in Graphic Design
• 10 plus years of design experience.
• Ability to work in Adobe suite of products, including InDesign, Photoshop, Illustrator etc.
• Attention to detail.
• Ability to work within tight-deadlines and quick-turnarounds.
• FMCG experience is advantageous.
• Ability to guide and direct team members.
• Ability to adhere to brand guidelines.
• Experience in management of artwork collateral.
• Excellent teamwork and time management skills.
• Accurate and consistent completion of timesheets.
• Digital design (Social media assets, HTML emails, and banner design) experience is advantageous.
• Understanding of SEO is advantageous.
• Strong leadership skills.
• Strong Creative Direction skills.
• Strong Design Skills: Concept, Layout, iconography, KV development, retouching
• Work and Time Management: Planning and executing work in a timely and efficient manner.
• Communication Skills: Ability to communicate effectively verbally and in writing.
• Team Skills: Ability to work well in a team. No silo-ed approach.

Posted on 30 Nov 10:42

Job description

We are looking for a kitchen manager to supervise daily back of house restaurant operations.

Kitchen Manager responsibilities include supervising the food prep and cooking, maintaining a fully-stocked kitchen inventory and complying with safety and cleanliness standards. To be successful in this role, you should be able to manage our kitchen staff and guide them to deliver quality food on time.

Ultimately, you will ensure all plates are properly cooked and served and our customers have a pleasant dining experience.

Responsibilities

• Manage kitchen staff and coordinate food orders
• Supervise food prep and cooking
• Check food plating and temperature
• Establish portion sizes
• Schedule kitchen staff shifts
• Price menu items in collaboration with the Restaurant Manager
• Order food supplies and kitchen equipment, as needed
• Train kitchen staff on prep work and food plating techniques
• Store food products in compliance with safety practices (e.g. in refrigerators)
• Keep weekly and monthly cost reports
• Maintain sanitation and safety standards in the kitchen area

Requirements

• Proven work experience as a kitchen manager, restaurant manager or head chef
• Hands-on experience with planning menus and ordering ingredients
• Knowledge of a wide range of recipes
• Familiarity with kitchen sanitation and safety regulations
• Excellent organisational skills
• Conflict management abilities
• Ability to manage a team in a fast-paced work environment
• Flexibility to work during evenings and weekends
• Certification from a culinary school or degree in Restaurant Management is a plus

Posted on 26 Nov 15:43

Job description

Main purpose of the role
As the manager of a contact centre you’ll be responsible for the daily running and management of the centre, by implementing a collection of processes that the organization will use to track, oversee and optimize all customer interactions by collaboratively working other customer facing business units to effectively manage high-quality interactions on the customer engagement journey through all delivery channels in the business. You will be required to enable your teams by equipping them with the tools, guidance, and support to improve the experiences customers encounter through the call centre.

Key areas of responsibility

Customer experience strategy development

• Responsible for creating the vision and mission that will be aligned to the organisational strategy. In addition, will inform our plans, and the measurement thereof, to align the sales force to the vision of the organization by focusing on identifying and developing the correct systems, processes, policies, procedures and resources required to implement and sustain our purpose.

Service level management

• Responsible for training, coaching, and leading call centre team as they provide support for our customers. Done by assisting our customers make cost effective and correct use of our products and includes assistance in planning, use of, training, troubleshooting, maintenance and upgrading of our product range in a manner that keeps them coming back for more.
• Assist in solving customer related queries/faults which may arise and escalate if necessary. Keep the communication line open with customers by following up with customers to gauge their satisfaction levels with our problem resolution. Applies technical aptitude and systems knowledge by systematically working through tickets and bugs logged within the call centre to solve customer queries and if warranted, implement corrective actions.

Performance analysis and continuous improvement

• Uses strategic thinking, planning and organisational skills to design a business case that aligns to the organizational operating model.
• Sets the unit up for success by formulating department policy, procedures and systems that will enable efficiency, productivity and revolutionize the customer experience journey. Researches and implements methods that identify opportunity to continually streamline workflow optimization.
• Ability to work with rich and recorded information and the skill to simultaneously apply statistics, computer programming and operations research to quantify performance.

Reporting

• Provide the organisation with reporting insights into statistical analysis, as well as playing an advisory role in experimental design or ad hoc data queries.
• Conducts quantitative and qualitative analyses of customer feedback using leading practice research and analytics methodologies.
• Applies broad knowledge of leading practices, business challenges, and consumer business models to identify trends, competitive advantages, pain points and risks—not just historically, but proactively where possible—to create perspective in the area of customer experience and to help drive loyalty and retention.
• Develop and produce concise reports with insights and recommends actions. Monitors and reports on implementation, raising issues to other leaders for quick and effective resolution. Evaluates outcomes and results after implementation, and reports on them within the organisation.

Working conditions

• Extended working hours were applicable
• Works remotely

An inspiring culture and organisation to be a part of
At Private Property, our values define our culture. These values form the core of who we are as people and inform how we operate our business.

Our culture is built on the following values: Service. Collaboration. Innovation. Agility. Grit.

These values give us purpose and direction as we strive to achieve great things together.

Our teams
We invest in our people and help them to grow with us. We are proud of the calibre of our people and are successful because of them. We recognise and reward success and look for people who share our passion for innovation and excellence.

What you need to succeed

Qualifications and experience

• Minimum Bcom in Business Management/Administration, Marketing Management or closely related field
• Minimum five years working experience in a, inbound call centre (contact centre) environment
• Strong understanding and demonstrated experience in sophisticated customer data analysis, surveying, and research techniques
• Demonstrated experience with leading a medium to large teams in a fast-paced customer-focused environment

Posted on 26 Nov 07:34