We’re looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You’re going to be on the company’s front lines, and you will solve basic technical problems and provide support for all assigned areas.

It’ll be your job to make sure that customer issues get resolved, that we maintain the high standards set forth by the company, and the customer is satisfied.

Customer Support Agent Responsibilities

• Provide first-level contact and communicate resolutions to customer issues
• Properly escalate unresolved questions to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and generate activity reports
• Walk customers through the problem-solving process
• Follow up with clients, provide feedback and see problems through to resolution
• Use excellent customer service skills to exceed customers’ expectations
• Ensure proper recording, documentation, and closure of issues
• Recommended procedure modifications or improvements as needed
• Preserve and grow your knowledge of help desk systems, products, and services

Customer Support Agent Requirements

• Matric or High School diploma required
• A+, N+ or other Customer Support certificates would be an added advantage
• General understanding of blockchain technology beneficial
• Proficiency in English and at least another language such as German, French or Swedish beneficial
• Working knowledge of help desk software, databases, and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Work and Travel students welcome

Life at Globee:

If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is an opportunity for you..

• We love being in Cape Town and have a very active social community that arranges hikes, runs and other exciting activities
• We’ll take good care of your appetite with free lunch from Monday to Thursday
• Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the financial world.
• We are a social bunch of people, therefore we have quarterly activities and drinks Fridays for whoever wants to join!

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Posted on 27 Nov 12:21

Opportunity to gain experience at Bizcommunity.com, SA’s leading business-to-business news portal. Position available for a junior online content assistant at this high-profile, Cape Town-based, online media publisher.

Be the first point of contact, providing support to our clients via email and telephone. Set up, proof, edit and approve online content. You will also be involved in the editorial operation playing a supportive role to our team of editors, initially on a limited scale, but depending on your progress, to an increasing degree, eventually producing your own content. Therefore, a passion and aptitude in writing and editing, and the necessary skills in these areas is essential.

You need to have strong people skills and English language skills, be computer literate, and enjoy spending time on the internet. Basic image editing experience is advantageous.

This position comes with definite opportunities for growth should you show initiative and commitment to building the Bizcommunity brand.

Email your CV and a brief (200 words max) cover letter to 

moc.ytinummoczib@tnetnocylppa

to apply, including #CONTENTASSISTANT in the email subject line. Please include examples of your writing if available. All potential candidates will be required to complete a test.

Requirements:

• Journalism/Language studies
• Fluent in English 
• Good verbal and written communication skills
• You have a profound sense of correctness when it comes to punctuation, spelling and grammar
• Ability to multitask
• Computer literate

Personal skills/attributes:

• Assertive
• Friendly
• Able to work under pressure
• Meticulous
• Self-disciplined
• Patient

This is a junior position with a basic starting salary. Only Cape Town-based applicants will be considered. If you have not received a reply within two weeks of applying, you have, unfortunately, not been considered for the position.

Posted on 26 Nov 13:18

Job description

Ninety9cents is a full-service, integrated advertising agency with offices in Cape Town, Johannesburg and Zambia, and is one of South Africa’s largest independently owned agencies. Led by founder and Managing Director Andrew Brand, the agency’s extensive client base includes leading brands such as Shoprite/Checkers, Ackermans, PUMA, and the Spur Group to name but a few. Our Cape Town office is looking for a dynamic experienced junior-mid traffic manager to join our DTP team.

Duties include, but are not limited to:

• Plan and manage workflow for the DTP Studio
• Ensure that each part of the job moves seamlessly through the process as per the required systems and procedures
• Ensure that deadlines are strictly adhered to and communicated with all relevant parties
• Maintain a high level of professionalism and confidentiality
• Put together and update status reports which are distributed to DTP operators, account managers, creative teams and the external production team
• Hold daily status meetings with account managers to manage and flag potential issues, pressure points and/or non-deliverables
• Ensure accurate information is communicated to all relevant team members at each step within the process

Requirements

Requirements:

• One to two years of traffic in an advertising agency
• Relevant tertiary qualification
• Sound knowledge of Chase, Excel and Outlook
• Excellent communication skills (both written and verbal)
• Excellent organisational and multi-tasking skills
• Strong administrative and problem-solving skills
• Ability to work independently and within a team
• Ability to remain calm in a high pressurised environment
• Focussed
• Solution driven
• Energetic
• Meticulous with attention to detail

Interested candidates must please submit a concise CV. Only shortlisted candidates will be contacted. Should you not hear from us within three weeks after submitting your application, please assume that your application has been unsuccessful.  We remain committed to the principles of employment equity.

Posted on 26 Nov 09:11

• Ad Placed : 23 Nov 2019 21:01:38 Affiliate ad
• Remuneration : PER MONTH
• Employment Type : Full Time
• Employment Level : Senior Management
• Industry :
• IT/Computer
  Other IT/Computer
• Region : Western Cape
• Company : Time Personnel

Are you professional and passionate about delivering a top-notch IT support services? Excellent opportunity to join this well-established Company using your IT experience to add value to their Cape Town office and IT infrastructure which involves a combination of on-site installations and repairs and working hand in hand with a fantastic team.

DUTIES

Minimum 5 Years experiance in IT Installation

Matric and relevant IT qualification

Prepared to work overtime

Good troubleshooting skills

Energetic and highly organised with excellent attention to detail

Ability to work in a team dealing confidently with people on all levels

Ability to multi task

Valid drivers license

JOB DESCRIPTION

End user support to all employees within the Company

Servicing of 25 retail outlets

Maintaing all onsite PC’s

Ensure the network is alway efficiently se-up

Respond to, and action, all assigned tasks professionally

Dealing with employees in all departments and on all levels

Ability to communicate professionally and share knowledge for employee requirements

Monitoring and maintenance of all IT services requirements

Interact with the company’s existing outsourced IT providers

Assist in implementing improvements to existing or new IT services 

Ensure all IT records are kept up to date

Contribute as part of the administrative support team to ensure a professional office environment and the successful completion of client projects.